ISC West 2025 in Las Vegas showcased the latest advancements in security technology, offering security professionals a glimpse into the future of the industry. This year's expo highlighted the growing influence of artificial intelligence (AI), cloud computing, and enhanced integration. The pioneering comprehensive and converged security event attracted nearly 29,000 industry professionals to the Venetian Convention Centre.  Integration into unified platforms Several companies emphasised the importance of cloud-based solutions and the integration of diverse security components into unified platforms. For example, Brivo's Security Suite provides “everything in one platform” – not just access control. Customers only pay for what they use because the system is flexible and scalable from a single door to enterprise level applications. Brivo’s suite includes video, but the system can also tie in with third-party “partners.” Genetec's Security Centre allows for more frequent updates through the cloud. Milestone is undergoing a two-year transition to bring its Xprotect system into the future by incorporating Arcules and Briefcam into a video-as-a service product. Suprema introduced BioStar X, which integrates access control and video analytics into a single platform. AI and mobile credentials  Axis Communications’ Cloud Connect product announced three new partnerships at ISC West 2025 Axis Communications’ Cloud Connect product announced three new partnerships at ISC West – Eagle Eye Networks, SecuriThings, and Wesco. They join the three partners announced during the first year of Axis Cloud Connect – Genetec, Kone (elevators) and Milestone. AI and mobile credentials were still hot topics at ISC West 2025, but the conversation has evolved beyond amazement at the technologies’ capabilities and now centres on more practical aspects. From the theoretical to the practical “AI and mobility are still the ‘flavors de jour,’ but messages are evolving to manifest AI for better outcomes,” says Heather Torrey, General Manager, Commercial Security, Americas, for Honeywell Building Automation. The company has reframed its security portfolio to be very building- and business-focused, continuing to grow and evolve after the recent acquisition of LenelS2. “From the theoretical to the practical, we want customers to be part of the conversation so we can deliver AI that is meaningful to them, focusing on what’s most important,” says Torrey. Under Honeywell’s new ownership structure, “each part of the business can be more focused on customers’ needs,” she says. Honeywell continues its journey around mobile access and credentialing and migrating to cloud solutions. Innovations in Access Control Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems Access control remains a critical component of security systems, and ISC West 2025 showcased several innovations in this area. Acre is releasing “Gallery,” its version of the App Store for access control. DormaKaba is launching the Keyscan KC Series door controller with TCP/IP connectivity and enhanced features. Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems. Johnson Controls highlighted its C-Cure command centre and C-Cure IQ web client, offering a unified approach to access control and video. Hardware integrations for security panels For service provider Alarm.com, hardware products prepare a path to greater customer experiences, says Abe Kinney, Alarm.com’s Director, Product Management, who oversees hardware integrations for security panels, sensors, video, etc., and drives new product development. “We are looking to bridge the physical world to digital world,” he says. “We want to bring an advantage to our dealers that they can bring to customers.” Because Alarm.com’s customers pay a monthly fee, the products must be durable and economical, says Kinney. “It should work with no need for truck rolls.” The importance of longevity and flexibility Products are evaluated based on features, price, and ease of installation Products are evaluated based on features, price, and ease of installation. In particular, longevity is important for the Alarm.com’s pro channel. There is also a growing emphasis on deterrence industrywide. Says Kinney: “We recognise that detection is part of it, but we need to prevent problems from happening in the first place. And the industry is re-evaluating.” When it comes to cloud intelligence, Eagle Eye Networks puts the emphasis on flexibility. They offer AI that can perform anywhere on the system infrastructure, on the camera, on their on-site bridge device, or in the cloud. They support their own AI and also any AI product from a third party. “We focus on what customers want from the data AI detects,” says Hans Kahler, Eagle Eye Networks’ Chief Operating Officer. Integration with other systems A timely alert from gun detection could save a life, but AI can also generate information that might be used and analysed later, such as point-of-sale information, dwell time, foot traffic, etc. “What people want is the ability to work with the data for business intelligence,” says Kahler. Integration with other systems provides new opportunities for customers: For example, a licence plate reader at a restaurant drive-thru could trigger customisation of the menu board digital signage based on the customer’s previous buying pattern. Relentless Innovation Assa Abloy handles more than 40 million SKUs for all its various brands, faked in 28 factories in the US Assa Abloy handles more than 40 million stock keeping units (SKUs) for all its various brands manufactured in 28 factories in the United States. Merely complying with regulations such as the “Buy American Act” is a monumental effort considering the massive product line, attendees heard at Assa Abloy’s Annual ISC West Breakfast focusing on compliance challenges in the security market. Meanwhile, back at the trade show booth, Assa Abloy focused on “relentless innovation” in every corner of its product line. Assa Abloy’s message: Innovation in security does not have to be about AI or automation. In fact, inventive approaches to products come in all shapes and sizes and at every level of the product portfolio, and innovation is happening faster than ever. For example, the Safebolt product from Securitech, a brand recently acquired by Assa Abloy, can quickly lock down existing doors with the press of a red button on a cylindrical or mortise lock. Temporary Systems to Secure Events Securing events is the focus of Allied Universal's Unified Command Solutions, which specialises in setting up temporary security systems for conventions, trade shows, festivals, construction sites, parades, and other events. They can add technology to situations where previously mostly security officers were used, providing safety/security and enabling more efficient event operation.  “We can put cameras anywhere, whether they need power or not, use cell service or WiFi, a localised network or the internet, or whatever,” says Andrew LaMadrid, VP, Sales for Allied Universal's Unified Command Solutions. Event operation and management IDIS came to ISC West looking to leverage new products that they did not promote in the past The focus is on easy implementation, flexibility, and fast setup and removal. “We look for a solution to solve each customer’s pain points,” says LaMadrid. They specialise in setting up and deploying surveillance cameras for safety/security and for event operation and management. Mobile surveillance is a relatively new “piece of our puzzle” when it comes to protecting high-profile events. “People are excited about what we can offer that’s new,” says LaMadrid. Unified Command Solutions has been around for about 12 years and was acquired by Allied Universal last summer. IDIS came to ISC West looking to leverage new products that they did not promote in the past, and visitors were very interested in those solutions, says Scott Switzer, IDIS CEO. “The progression of our product line has been tremendous,” he says. Last year, the IDIS booth offered only basic analytics, but this year they had 30 different advanced analytics including gun and aggression detection using the advanced solution “IDIS Vaidio AI.”  What Makes You Different? The most common question IDIS hears at their trade show booth is: “What makes you different?” The answer: They offer an end-to-end solution, including cameras; they manage, control, design from end-to-end; and there is no need for multiple integrations. The time needed to install an IDIS system is significantly less because of the simplicity. “We have customers we have supported and grown together for over 20 years,” says Switzer. The company previously deployed IDIS cameras under the Costar brand before the Korean IDIS brand was introduced into the U.S. (IDIS purchased Costar and changed the name to IDIS America.) “This has been a tremendous show for us; we are looking to build our momentum and let more people know about IDIS,” says Switzer. Managing real AI at the edge The depth of their metadata enables new applications, whether for security or business operations Based in Prague, Czech Republic, and with U.S. offices in Pennsylvania, FF Group provides licence plate recognition for harsh environments. Using Axis cameras, they offer “managed real AI at the edge,” selling through a nationwide distributed network, says Alex Osypov, CEO and Founder of FF Group. Markets include parking lots, cities/municipalities, police, government, water systems, etc. The depth of their metadata enables new applications, whether for security or business operations. They are looking to combine and correlate data including LIDAR, RADAR, etc. to exploit the advantages of “data fusion.” Osypov says: “The market is growing because we are involving other adjacent markets.” Unified platforms and advanced tools Several companies are focusing on enhancing security operations centres (SOCs) by providing unified platforms and advanced tools. Axon’s Fusus system “layers” onto existing infrastructure, tying together various sensors into a single interface for real-time monitoring and information sharing. Increasingly, enterprises have invested in a lot of technologies – ac, video, asset trackers – but none of it talks together. Fusus ties all the systems together so that operators no longer have to look at 10 different screens. Rather, there is a “single pane of glass” that shows everything and facilitates sharing of information with law enforcement.  Motorola also showcased its Security Operations Centre, which integrates hardware, software, smart sensors, communication radios, and broadband devices to streamline incident management.

Physical security technologies are a prominent tool used by correctional facilities to provide a safe, secure, and controlled environment for staff, inmates, and the wider community. Among several functions, security technologies are used to prevent unauthorised access, to detect contraband, to monitor inmate movements and activities, and to protect staff. For security technology manufacturers, integrators and consultants, the corrections market presents distinctive challenges. We asked our Expert Panel Roundtable: What are the unique aspects of the corrections market, and how should the physical security industry adapt?

New technology advancements significantly increase efficiency and productivity in any industry, including physical security. Enhanced innovation both creates new products and services and improves existing products, all for the benefit of security manufacturers, integrators, and end users. Companies that embrace new technology stay ahead of the curve and gain a significant competitive advantage. In addition, they can differentiate themselves in the marketplace. We asked this week's Expert Panel Roundtable: What are the most promising new technologies in the physical security industry?   

Access control solutions will continue their evolution in 2025 as organisations assess and adapt to dynamic and increasingly dangerous threats. Trends to watch include the growing adoption of mobile access credentials and digital IDs, and the integration of digital and physical security and other technologies. Other ongoing trends include the integration of AI into access control solutions and the increasing adoption of contactless biometrics for enhanced convenience.  New access control innovations As these trends gather momentum, they highlight the pivotal role access control systems play in combining security and convenience, every hour of every day. Organisations must strike the ideal balance between a secure environment and satisfying user experience if they are to meet increasingly vocal demands for both. Achieving this balance not only delivers the expected user experience but also delivers multi-layered threat protection while introducing exciting new access control innovations.  Digital technologies and open standards Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities as compared to what was possible in the past. The primary objective is no longer simply to secure places and assets so they are beyond the reach of the wrong people. Now it also must be as easy as possible for authorised individuals to enter a building or access digital assets. Mobile access credentials and digital IDs are increasingly a preferred solution for achieving this seamless and convenient access experience. Technology convergence is happening at a rapid pace and this convergence makes it possible to integrate digital and physical security with real-time location systems and other technologies. Together, these converged technologies provide multi-layered protection against both cyber and physical threats while also enabling valuable new capabilities.  2024 State of Physical Access Control Report As AI is increasingly incorporated into access-control solutions, we will see even more powerful ways to leverage access control data for analytics use cases. Almost 40% of respondents to our 2024 State of Physical Access Control Report said they were looking to do this. Equally consequential is the rise of fast, frictionless and easy contactless biometrics solutions in a wide range of applications including healthcare, where 32% of respondents to our recent 2024 State of Healthcare Security Report said their facilities have already implemented this technology for authentication. Looking at the broader marketplace, nearly one in four (23%) respondents to our 2024 State of Physical Access Control Report cited biometrics when asked to “name the top three trends shaping the wider access control industry in the near future.” Evolution of access control solutions As access control solutions become increasingly central to secure and convenient daily life, these and other trends will have an ongoing impact on all market sectors from healthcare and banking to the corporate real estate enterprise and business and college campuses. At the same time, those responsible for a facility’s digital and physical assets know that these trends – and security in general – will never be a static proposition. The only constant is change. Threats will never stop evolving, and those tasked with protecting organisations against these threats must never stand still. The evolution of access control solutions that we saw during 2024 will continue through 2025 and beyond, and organisations will need to remain thorough and vigilant as they address today’s ever-expanding attack surfaces and ever-evolving attack schemes.

Pioneering cybersecurity business, Trustonic, has unveiled the launch of Kinibi 700a, the most sophisticated version of its Trusted Execution Environment [TEE] to date. Established in 2012, Trustonic delivers advanced technology systems to drive innovation, protect revenue, and enhance security for device manufacturers worldwide. Through its advanced Trusted Execution Environment [TEE] Kinibi, Trustonic successfully protects over 3 billion connected devices and counts the world’s major automotive manufacturers, financial institutions, and mobile operators as its customers. Feature upgrades Kinibi 700a boasts a number of new SDK features, all designed to protect against advancing cybersecurity attacks Already utilised by strategic engineering partners Samsung and Mediatek, Kinibi 700a comes with a series of feature upgrades to enable OEMs to adopt a robust, secure by design approach with core new features including fault injection mitigations, SFS partitions support, and Audit log support. In addition, Kinibi 700a boasts a number of new SDK features, all designed to protect against advancing cybersecurity attacks at both the hardware and software levels. These comprise of improved cryptographic performances, GlobalPlatform TEE Internal API v1.1.2, and post-quantum-cryptography hybrid TA signature, plus many more. Kinibi OS Andrew Till, General Manager of Secure Platform for Trustonic, confirmed: “The new 700a represents a major evolution of the Kinibi OS and puts in place the core foundations for protecting our customers against future PQC-based attacks.” “For all the team at Trustonic this is a major milestone - not only due to the release of our most sophisticated Secure OS to date, but also our capability to adopt both ASPICE and ISO 9001 certifications in parallel, emphasising our commitment to product quality.”

As the race for the best AI technology heats up, manufacturers are turning to liquid immersion cooling to stabilise the servers of the future. While this technology provides far superior cooling properties compared to traditional fans, it also brings a new set of challenges, particularly around maintenance. Server blades are packed extremely tightly in a small space and immersed in liquid coolant, which can make it difficult to remove a single blade for service. Introducing the RA Rack Attach During maintenance, screws can be dropped and lost in the enclosure and hands can slip on slick metal as technicians try to lift heavy, liquid-covered hardware. These mishaps risk costly damage to server blades, and more importantly, loss of server uptime. In this AI race, the more time they spend running the better off they are, and every second counts. That is why Southco is introducing the RA Rack Attach. Integrated trigger in the Rack Attach handle The RA Rack Attach replaces traditional screws that normally secure a server blade to a rack The RA Rack Attach replaces traditional screws that normally secure a server blade to a rack. Instead, those screws are used to attach the RA to the blade, and an integrated pawl secures the blade to the rack. This pawl retracts when a technician presses an integrated trigger in the Rack Attach handle, providing easy release from the rack, and a secure grip for the technician as they lift out the blade in one fluid motion. No more screws slowing down maintenance, and increased uptime for servers as they support the tech of the future. Implementing the Southco RA Rack Attach While space is at a premium in these liquid-cooled server racks, the RA Rack Attach barely takes up any. The device is only 7 mm thick, but its steel construction enables it to support 50 kg of weight. Technicians get a strong, ergonomic grip with barely any space used by the Rack Attach. These features drastically decrease maintenance time and risk of damage and injury to technicians. Implementing the Southco RA Rack Attach means lower costs, increased uptime, and a leg up in the race to power the technology of the future.

FLIR, a Teledyne Technologies company, has announced an IECEx-certified version of the Si2x, an advanced industrial acoustic imaging camera purpose-built for professional inspectors who need fast, accurate compressed air and gas leak detection in hazardous environments. Now certified to both ATEX and IECEx standards, the FLIR Si2x is engineered for safe operation in explosive atmospheres while delivering industry-leading performance and usability. FLIR Si2x empowers maintenance FLIR Si2x empowers care experts to identify and quantify these issues with unmatched precision Compressed air and pressurised gas leaks, mechanical faults and partial discharge are all common and costly issues in industrial sectors such as chemical processing, oil & gas, and pharmaceuticals, where safety and reliability are paramount. The FLIR Si2x empowers maintenance professionals to identify and quantify these issues with unmatched precision and speed, even in environments where traditional tools are not permitted. Key features of the FLIR Si2x-Series ATEX and IECEx Certified: The Si2x is fully certified for use in hazardous locations, enabling safe and compliant inspections in explosive atmospheres. Best-Performing Acoustic Detection: A highly sensitive microphone array delivers pinpoint accuracy for fault detection up to 200 metres away, making it ideal for high ceilings, hard-to-reach assets, and noisy plant floors. On-Device Quantification: Instantly view leak size and estimated annual cost, as well as partial discharge severity, enabling prioritisation of repairs and fast ROI. Data can be used to support ESG and sustainability reporting initiatives. Bandpass Filtering: Customisable bandpass filter allows users to target specific ultrasonic frequencies, cutting through noisy environments to detect the most subtle leaks with clarity. High-resolution visual documentation: Integrated 12 MP visual camera with 8× digital zoom and built-in LED lighting helps users capture detailed contextual images for reports and maintenance workflows. Safe and Easy to Use with Minimal Training: Built for demanding field conditions, the Si2x is lightweight, compact, and easily operated with one hand. A large touch-screen interface and intuitive UI reduce training time and increase inspection throughput. Seamless Data Transfer and Reporting: Use Wi-Fi, USB, or the new secure data transfer cable to move images and analytics to FLIR Thermal Studio or FLIR Acoustic Viewer. Support for Over-The-Air (OTA) firmware updates ensures continuous improvement and compatibility. High-performance acoustic imaging “The Si2x is a breakthrough for inspectors who need high-performance acoustic imaging in the most safety-critical environments,” said Darrell Taylor, Global Acoustic Business Development Manager at FLIR.  “It empowers teams to work safely and efficiently, detect leaks faster, and reduce energy waste — all while meeting the industry’s most demanding standards. With its rugged design, precision performance, and intuitive operation, the Si2x is built to handle real-world challenges.” Capabilities of the LD model plus Two versions of the Si2x are available: the Si2x-LD, designed for detecting pressurised gas leaks and mechanical faults, and the Si2x-Pro, which includes all the capabilities of the LD model plus the ability to identify partial discharge.  All other features remain the same.

DigiCert, a major global provider of digital trust, announced its participation in the National Institute of Standards and Technology (NIST) National Cybersecurity Center of Excellence (NCCoE) project focused on Secure Software Development, Security, and Operations (DevSecOps) Practices. DigiCert joins 13 other technology collaborators, including Google, Microsoft, IBM, Palo Alto Networks, CyberArk, Dell Technologies, and GitLab, to help design and demonstrate integrated solutions that improve security across the software supply chain. Supply chain attacks Organisations need trusted, proven ways to harden their development environments As software supply chain attacks continue to rise, organisations need trusted, proven ways to harden their development environments. This project, sponsored by the U.S. Federal government, provides an independent evaluation of how to integrate leading technologies in a way that enhances software integrity and operational security, without favoring any particular vendor. “Secure software development too often relies on fragmented tools that don’t integrate well or scale across the software lifecycle,” said Tim Hollebeek, Vice President of Industry Standards at DigiCert. “This project helps demonstrate how trusted technologies can work together to create a more cohesive, risk-based approach to DevSecOps, aligning with NIST’s guidance while offering practical solutions to the market.” Collaborative approach The NCCoE's collaborative approach marks the first time these specific technologies have been brought together to form a comprehensive solution for secure software development, operations, and monitoring. The project stands out for its focus on applied, real-world implementations, going beyond theory to show how to achieve security and compliance goals using current tools and practices. The public is encouraged to review and comment on the NIST SP 1800-44 Draft, now available online. Stakeholders are also invited to participate in an upcoming virtual event hosted by NIST on August 27, where project collaborators will discuss insights, implementation guidance, and community engagement opportunities.

International guests arriving at South Korea’s largest foreigner-only casino, INSPIRE Entertainment Resort, now enjoy a significantly faster and more seamless check-in experience. Customer onboarding times have noticeably improved following the integration of Regula’s advanced identity verification technology. Regula Document Reader SDK, the most comprehensive ID verification solution in the world, integrates with the resort’s anti-money laundering (AML) procedures, boosting operational efficiency and compliance. Operational efficiency Following vendor evaluations, INSPIRE selected Regula Document Reader SDK  Seeking to enhance operational efficiency and meet evolving AML requirements, INSPIRE Entertainment Resort sought a faster and more accurate solution. The resort, which features a high-volume casino catering exclusively to foreign guests, needed a system capable of recognising passports from around the globe with minimal friction. Following vendor evaluations, INSPIRE selected Regula Document Reader SDK for its superior document reading speed, intuitive interface, and unmatched global ID coverage. Regula’s solution is powered by the company’s proprietary ID template database—the world’s largest—covering 15,000+ document templates across 254 countries and territories. Critical ID data Deployed across six entrance stations, Regula Document Reader SDK enables real-time extraction and validation of critical ID data, such as name, date of birth, nationality, and passport number. This data is then passed directly to INSPIRE’s AML system, which in turn performs automated screening against external compliance and watchlist databases. Since deploying Regula Document Reader SDK, INSPIRE Entertainment Resort casino has experienced: Faster document processing and guest entry. Significant reduction in manual rescans and staff workload. Consistently smooth onboarding, even during peak entry hours. Passport scanning “As the team responsible for passport scanning at the casino, we’re very satisfied with the improvements Regula has brought,” says Dr. Ilnam Lee, IT Director at INSPIRE Entertainment Resort. “The speed of document processing has noticeably increased, and guest entry has become much smoother. It’s a reliable solution that has elevated the efficiency of our daily operations.” Secure guest onboarding experience “In industries like hospitality, every second counts. We’re happy to support INSPIRE Entertainment Resort in creating a faster and more secure guest onboarding experience while meeting strict AML requirements.” “Our focus is to make accurate identity verification seamless, even in complex international scenarios, and this project is a great example of that in action,” says Ihar Kliashchou, Chief Technology Officer at Regula.

Furnaces play a critical role in refining and petrochemical operations, providing the high temperatures required for essential processes. When they fail, the consequences can be severe both in terms of safety and operational losses. A single day of unplanned downtime can result in losses exceeding $1 million. This is why companies like PROtect, under the leadership of Jason Czajkowski, are leveraging modern infrared (IR) technologies to conduct smarter, safer, and more cost-effective furnace inspections. Evolution of IR furnace cameras IR technology in furnace inspections has evolved significantly over the past three decades. Early tools like the Agema 550 and Inframetrics 390 laid the groundwork for remote temperature diagnostics in extreme environments. These early cameras were bulky and required extensive setup, but opened the door to non-contact thermal inspections.  Real-time thermal imaging FLIR’s GF309 became the workhorse of the industry, offering real-time thermal imaging through flames Later, FLIR’s GF309 became the workhorse of the industry, offering real-time thermal imaging through flames with improved ergonomics. However, the GF309’s 320 × 240 resolution limited its ability to detect fine anomalies, especially at a distance. Czajkowski recognised the need for greater clarity and transitioned PROtect to the FLIR G609, which features a 640 × 480 detector. This allows PROtect technicians to detect smaller anomalies such as hot spots, coke buildup, or insulation breakdowns earlier and from safer distances. Introducing the FLIR G609: A smarter tool for a safer job The G609 represents the latest in FLIR’s IR camera evolution. It is built specifically for high-temperature applications and comes equipped with a re-engineered heat shield, factory-calibrated furnace lens, and a modern touchscreen interface. PROtect’s field teams report that the camera’s intuitive controls and robust design make it a reliable tool in even the harshest conditions. With its increased resolution, the G609 can accurately measure temperatures on narrow furnace tubes deep within radiant sections, something older models struggled with. "It’s not just clearer images," Czajkowski explains, "It’s better decisions, faster." Complete solutions: Pairing the G609 with software With the Route Creator tool, inspections are no longer reactive they’re pre-planned and executed with precision What truly transforms the inspection process is the integration of FLIR’s Thermal Studio Pro software. With the Route Creator tool, inspections are no longer reactive they’re pre-planned and executed with precision. Technicians follow a defined route with inspection points loaded into the camera, eliminating guesswork and ensuring consistency. Manual sorting and documentation After inspections, images are automatically organised by inspection point, and reports are generated in minutes using professional templates. This saves countless hours of manual sorting and documentation, freeing up inspectors to focus on analysis and decision-making. According to Czajkowski, "This combination of camera and software creates a seamless workflow from planning to reporting." Real-world results: Safer plants, better uptime Early detection of a developing hot spot let a refinery to schedule a repair during planned downtime By adopting the G609 and an integrated software approach, PROtect has helped clients detect issues like burner misalignment and developing coking conditions early, preventing costly shutdowns. In one instance, early detection of a developing hot spot allowed a refinery to schedule a repair during planned downtime avoiding an emergency outage and saving hundreds of thousands in potential losses. Conclusion Infrared furnace inspections have matured from a specialty technique to an essential maintenance strategy. With modern tools like the FLIR G609 and expert leadership from professionals like Jason Czajkowski, PROtect is setting new standards for asset reliability. IR inspections now provide not only sharper thermal images but also faster workflows, greater safety, and measurable ROI. As Czajkowski affirms, "We’re not just taking pictures we’re delivering solutions that protect assets, budgets, and people."

Boon Edam Inc., a global pioneer in physical security entrance products, is excited to share that American University in Washington, D.C., has completed the installation of five Lifeline Speedlane Compact turnstiles and one Winglock Swing Gate as part of a comprehensive renovation of its Terrace Dining Room (TDR), the university’s main dining hall serving thousands of students, faculty, and staff each day. Improved systems Manual point-of-sale card swipes slowed entry, resulted in higher-than-normal error rates At a university where thousands of students move through campus each day, the entrance to the Terrace Dining Room had become a frequent source of crowding and delays. Long lines routinely snaked up the stairs from the entryway during peak meal times, frustrating community members. Manual point-of-sale card swipes slowed entry, resulted in higher-than-normal error rates, and created demand-based planning challenges. With improved systems, staff can prioritise exceptional guest service rather than managing long lines. Seamless integration Seamless integration with the campus meal plan transaction system eases congestion Seamless integration with the campus meal plan transaction system eases congestion, allowing for more meaningful guest interactions. Additionally, real-time data on guest traffic enables better staffing and demand forecasting, ensuring the right team is in place to elevate the overall experience. The university needed a more intelligent, streamlined solution that could improve flow, enable better planning, and support a better dining experience for its students, faculty, staff, and guests. Comprehensive transformation As part of a comprehensive transformation of the TDR, American University (AU) selected Boon Edam’s Lifeline Speedlane Compact turnstiles to deliver a secure, modern access solution that aligned with the dining hall’s upgraded design and high traffic demands. From the earliest planning phases, access management and control were a top priority. Working closely with the university’s OneCard, auxiliary services technology, and planning and project management teams, Chartwells Higher Education, and the Atrium Campus support team, Boon Edam provided a solution that met the university’s vision for fast, intuitive, and secure student entry. Students now tap their AU OneCard to gain immediate access with real-time verification of meal plan status and account balances. The system has been fully integrated with the Atrium Campus meal plan system, delivering a seamless user experience. Speedlane design The system enables seamless movement, improving security and meal plan integrity Boon Edam’s sleek, low-profile Speedlane design complements the architectural aesthetic of the new space, while advanced security measures ensure only authorised users gain entry. The system enables seamless movement, improving security and meal plan integrity without creating a restrictive feel. “This was a strategic effort to blend security, efficiency, and design,” said Michael LoBasso, Associate Director of Auxiliaries Technology at American University. “It was a true collaboration with Boon Edam, Chartwells, our campus partners, and Atrium Campus to create a dining experience that’s secure, smart, and seamless.” Enhanced efficiency With thousands of students passing through the Terrace Dining Room during peak hours, American University needed a solution that could keep pace with real-world campus demand. Boon Edam’s Lifeline Speedlane Compact turnstiles delivered, combining bi-directional access control, intuitive LED guidance, and fast user identification to eliminate bottlenecks and maintain steady throughput during the day. Two Speedlane Compacts serve as dedicated entrances, three more manage exit flow, and a Winglock Swing gate provides additional flexibility for deliveries and large group access. Operational oversight This layout enables smooth, consistent movement in and out of the facility, freeing staff from manual enforcement and allowing them to focus on service and hospitality. The system has proven reliable under pressure, handling volume efficiently while supporting the university’s goals around student satisfaction and operational oversight. Accessibility and modernisation The new layout supports smoother traffic flow, more inclusive dining options The renovation of the Terrace Dining Room was more than a visual upgrade. It was an investment in the student experience, operational efficiency, and forward-thinking design. The new layout supports smoother traffic flow, more inclusive dining options, and a welcoming space where students can gather, recharge, and connect. American University’s focus was on accessibility and modernisation, and Boon Edam’s Speedlane Compact turnstiles contributed meaningfully to that vision. They helped to improve secure access with low energy consumption and a minimal operational footprint. The result is an access solution that fits seamlessly into a high-volume environment while aligning with long-term sustainability goals.

Artificial Intelligence Technology Solutions, Inc., along with its wholly owned subsidiary Robotic Assistance Devices, Inc. (RAD) announces the publication of a new case study detailing the successful deployment and performance of RAD’s SARA platform at OneWatch, an Indiana-based monitoring centre and a RAD authorised dealer. The release of this case study follows a recent presentation during The Monitoring Association’s Virtual Product Review (VPR) series, titled “Agentic AI Is Transforming Remote Monitoring Operations, Are You Ready?” RAD’s SARA RVM Designed to automate remote video monitoring, SARA enabled OneWatch to reduce false alarms  The newly published case study, titled “SARA, RAD’s Agentic AI Monitoring Platform, Drives Efficiency at OneWatch,” explores how OneWatch addressed staffing challenges, operator fatigue, and alarm overload by deploying RAD’s SARA RVM solution. Designed to automate remote video monitoring, SARA enabled OneWatch to reduce false alarms by 85%, accelerate response times, and maintain service quality without increasing headcount. The results illustrate how AI-driven automation can directly support GSOC operations, helping organisations scale without compromising performance. Seamless integration OneWatch CEO Austin Smith cited SARA’s seamless integration with existing infrastructure and its ability to autonomously detect, verify, and respond to incidents as decisive factors in OneWatch’s adoption of SARA. “SARA has completely transformed how we approach security monitoring,” Smith said. “Our operators are no longer overwhelmed by false alarms and can focus on genuine security threats.” The platform’s autonomous voice-down capabilities and detailed reporting tools now serve as a foundation for OneWatch’s daily operations and long-term growth strategy. AI-supported exception management Operators now rely on SARA to surface verified incidents and provide real-time context RAD’s SARA platform shifted OneWatch’s GSOC operations from continuous human surveillance to AI-supported exception management. Rather than manually monitoring hundreds of feeds, operators now rely on SARA to surface verified incidents and provide real-time context. This transition has improved operator morale, reduced burnout, and created a more efficient work environment. In addition to filtering nuisance alerts, SARA has demonstrated its value in deterring intrusions, preventing asset loss, and delivering faster incident resolution. The case study details specific incidents where SARA initiated autonomous responses that led to positive outcomes. Successful intervention At a healthcare facility, the system detected suspicious activity near a restricted area, which triggered immediate notifications, enabling on-site personnel to intervene before property was removed. In another event at a construction site, SARA’s voice-down feature deterred a theft in progress while simultaneously alerting OneWatch and local law enforcement, resulting in a successful intervention without delay. Monitoring industry Remote monitoring centers can evolve to meet growing demand without relying solely on human resources Steve Reinharz, CEO/CTO and founder of AITX and RAD, emphasised the significance of the SARA deployment’s impact on the broader monitoring industry. “In over two decades of innovation in this sector, I have never witnessed such immediate recognition and adoption of a new technology as we’ve seen with SARA,” Reinharz said. “Monitoring centres are not just interested, they’re acting. The results at OneWatch reflect what is possible when organisations are ready to let AI take a leadership role in their operations.” The success of SARA at OneWatch signals a shift in how remote monitoring centres can evolve to meet growing demand without relying solely on human resources. By integrating agentic AI into daily operations, OneWatch not only improved internal efficiency but also strengthened its competitive position in the market. Routine detection and engagement With SARA handling routine detection and engagement, the company has redefined operator roles, transforming them into AI Surveillance Analysts focused on incident resolution, client communication, and strategic oversight. RAD is actively working to bring similar outcomes to its network of nearly 100 authorised dealers and GSOC operators across the country. By equipping partners with SARA, the Company aims to transform remote monitoring at scale, empowering more organisations to lower costs, reduce false alarms, improve response times, and enhance service delivery through agentic AI.