ISC West 2025 in Las Vegas showcased the latest advancements in security technology, offering security professionals a glimpse into the future of the industry. This year's expo highlighted the growing influence of artificial intelligence (AI), cloud computing, and enhanced integration. The pioneering comprehensive and converged security event attracted nearly 29,000 industry professionals to the Venetian Convention Centre.  Integration into unified platforms Several companies emphasised the importance of cloud-based solutions and the integration of diverse security components into unified platforms. For example, Brivo's Security Suite provides “everything in one platform” – not just access control. Customers only pay for what they use because the system is flexible and scalable from a single door to enterprise level applications. Brivo’s suite includes video, but the system can also tie in with third-party “partners.” Genetec's Security Centre allows for more frequent updates through the cloud. Milestone is undergoing a two-year transition to bring its Xprotect system into the future by incorporating Arcules and Briefcam into a video-as-a service product. Suprema introduced BioStar X, which integrates access control and video analytics into a single platform. AI and mobile credentials  Axis Communications’ Cloud Connect product announced three new partnerships at ISC West 2025 Axis Communications’ Cloud Connect product announced three new partnerships at ISC West – Eagle Eye Networks, SecuriThings, and Wesco. They join the three partners announced during the first year of Axis Cloud Connect – Genetec, Kone (elevators) and Milestone. AI and mobile credentials were still hot topics at ISC West 2025, but the conversation has evolved beyond amazement at the technologies’ capabilities and now centres on more practical aspects. From the theoretical to the practical “AI and mobility are still the ‘flavors de jour,’ but messages are evolving to manifest AI for better outcomes,” says Heather Torrey, General Manager, Commercial Security, Americas, for Honeywell Building Automation. The company has reframed its security portfolio to be very building- and business-focused, continuing to grow and evolve after the recent acquisition of LenelS2. “From the theoretical to the practical, we want customers to be part of the conversation so we can deliver AI that is meaningful to them, focusing on what’s most important,” says Torrey. Under Honeywell’s new ownership structure, “each part of the business can be more focused on customers’ needs,” she says. Honeywell continues its journey around mobile access and credentialing and migrating to cloud solutions. Innovations in Access Control Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems Access control remains a critical component of security systems, and ISC West 2025 showcased several innovations in this area. Acre is releasing “Gallery,” its version of the App Store for access control. DormaKaba is launching the Keyscan KC Series door controller with TCP/IP connectivity and enhanced features. Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems. Johnson Controls highlighted its C-Cure command centre and C-Cure IQ web client, offering a unified approach to access control and video. Hardware integrations for security panels For service provider Alarm.com, hardware products prepare a path to greater customer experiences, says Abe Kinney, Alarm.com’s Director, Product Management, who oversees hardware integrations for security panels, sensors, video, etc., and drives new product development. “We are looking to bridge the physical world to digital world,” he says. “We want to bring an advantage to our dealers that they can bring to customers.” Because Alarm.com’s customers pay a monthly fee, the products must be durable and economical, says Kinney. “It should work with no need for truck rolls.” The importance of longevity and flexibility Products are evaluated based on features, price, and ease of installation Products are evaluated based on features, price, and ease of installation. In particular, longevity is important for the Alarm.com’s pro channel. There is also a growing emphasis on deterrence industrywide. Says Kinney: “We recognise that detection is part of it, but we need to prevent problems from happening in the first place. And the industry is re-evaluating.” When it comes to cloud intelligence, Eagle Eye Networks puts the emphasis on flexibility. They offer AI that can perform anywhere on the system infrastructure, on the camera, on their on-site bridge device, or in the cloud. They support their own AI and also any AI product from a third party. “We focus on what customers want from the data AI detects,” says Hans Kahler, Eagle Eye Networks’ Chief Operating Officer. Integration with other systems A timely alert from gun detection could save a life, but AI can also generate information that might be used and analysed later, such as point-of-sale information, dwell time, foot traffic, etc. “What people want is the ability to work with the data for business intelligence,” says Kahler. Integration with other systems provides new opportunities for customers: For example, a licence plate reader at a restaurant drive-thru could trigger customisation of the menu board digital signage based on the customer’s previous buying pattern. Relentless Innovation Assa Abloy handles more than 40 million SKUs for all its various brands, faked in 28 factories in the US Assa Abloy handles more than 40 million stock keeping units (SKUs) for all its various brands manufactured in 28 factories in the United States. Merely complying with regulations such as the “Buy American Act” is a monumental effort considering the massive product line, attendees heard at Assa Abloy’s Annual ISC West Breakfast focusing on compliance challenges in the security market. Meanwhile, back at the trade show booth, Assa Abloy focused on “relentless innovation” in every corner of its product line. Assa Abloy’s message: Innovation in security does not have to be about AI or automation. In fact, inventive approaches to products come in all shapes and sizes and at every level of the product portfolio, and innovation is happening faster than ever. For example, the Safebolt product from Securitech, a brand recently acquired by Assa Abloy, can quickly lock down existing doors with the press of a red button on a cylindrical or mortise lock. Temporary Systems to Secure Events Securing events is the focus of Allied Universal's Unified Command Solutions, which specialises in setting up temporary security systems for conventions, trade shows, festivals, construction sites, parades, and other events. They can add technology to situations where previously mostly security officers were used, providing safety/security and enabling more efficient event operation.  “We can put cameras anywhere, whether they need power or not, use cell service or WiFi, a localised network or the internet, or whatever,” says Andrew LaMadrid, VP, Sales for Allied Universal's Unified Command Solutions. Event operation and management IDIS came to ISC West looking to leverage new products that they did not promote in the past The focus is on easy implementation, flexibility, and fast setup and removal. “We look for a solution to solve each customer’s pain points,” says LaMadrid. They specialise in setting up and deploying surveillance cameras for safety/security and for event operation and management. Mobile surveillance is a relatively new “piece of our puzzle” when it comes to protecting high-profile events. “People are excited about what we can offer that’s new,” says LaMadrid. Unified Command Solutions has been around for about 12 years and was acquired by Allied Universal last summer. IDIS came to ISC West looking to leverage new products that they did not promote in the past, and visitors were very interested in those solutions, says Scott Switzer, IDIS CEO. “The progression of our product line has been tremendous,” he says. Last year, the IDIS booth offered only basic analytics, but this year they had 30 different advanced analytics including gun and aggression detection using the advanced solution “IDIS Vaidio AI.”  What Makes You Different? The most common question IDIS hears at their trade show booth is: “What makes you different?” The answer: They offer an end-to-end solution, including cameras; they manage, control, design from end-to-end; and there is no need for multiple integrations. The time needed to install an IDIS system is significantly less because of the simplicity. “We have customers we have supported and grown together for over 20 years,” says Switzer. The company previously deployed IDIS cameras under the Costar brand before the Korean IDIS brand was introduced into the U.S. (IDIS purchased Costar and changed the name to IDIS America.) “This has been a tremendous show for us; we are looking to build our momentum and let more people know about IDIS,” says Switzer. Managing real AI at the edge The depth of their metadata enables new applications, whether for security or business operations Based in Prague, Czech Republic, and with U.S. offices in Pennsylvania, FF Group provides licence plate recognition for harsh environments. Using Axis cameras, they offer “managed real AI at the edge,” selling through a nationwide distributed network, says Alex Osypov, CEO and Founder of FF Group. Markets include parking lots, cities/municipalities, police, government, water systems, etc. The depth of their metadata enables new applications, whether for security or business operations. They are looking to combine and correlate data including LIDAR, RADAR, etc. to exploit the advantages of “data fusion.” Osypov says: “The market is growing because we are involving other adjacent markets.” Unified platforms and advanced tools Several companies are focusing on enhancing security operations centres (SOCs) by providing unified platforms and advanced tools. Axon’s Fusus system “layers” onto existing infrastructure, tying together various sensors into a single interface for real-time monitoring and information sharing. Increasingly, enterprises have invested in a lot of technologies – ac, video, asset trackers – but none of it talks together. Fusus ties all the systems together so that operators no longer have to look at 10 different screens. Rather, there is a “single pane of glass” that shows everything and facilitates sharing of information with law enforcement.  Motorola also showcased its Security Operations Centre, which integrates hardware, software, smart sensors, communication radios, and broadband devices to streamline incident management.

Physical security technologies are a prominent tool used by correctional facilities to provide a safe, secure, and controlled environment for staff, inmates, and the wider community. Among several functions, security technologies are used to prevent unauthorised access, to detect contraband, to monitor inmate movements and activities, and to protect staff. For security technology manufacturers, integrators and consultants, the corrections market presents distinctive challenges. We asked our Expert Panel Roundtable: What are the unique aspects of the corrections market, and how should the physical security industry adapt?

New technology advancements significantly increase efficiency and productivity in any industry, including physical security. Enhanced innovation both creates new products and services and improves existing products, all for the benefit of security manufacturers, integrators, and end users. Companies that embrace new technology stay ahead of the curve and gain a significant competitive advantage. In addition, they can differentiate themselves in the marketplace. We asked this week's Expert Panel Roundtable: What are the most promising new technologies in the physical security industry?   

Access control solutions will continue their evolution in 2025 as organisations assess and adapt to dynamic and increasingly dangerous threats. Trends to watch include the growing adoption of mobile access credentials and digital IDs, and the integration of digital and physical security and other technologies. Other ongoing trends include the integration of AI into access control solutions and the increasing adoption of contactless biometrics for enhanced convenience.  New access control innovations As these trends gather momentum, they highlight the pivotal role access control systems play in combining security and convenience, every hour of every day. Organisations must strike the ideal balance between a secure environment and satisfying user experience if they are to meet increasingly vocal demands for both. Achieving this balance not only delivers the expected user experience but also delivers multi-layered threat protection while introducing exciting new access control innovations.  Digital technologies and open standards Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities as compared to what was possible in the past. The primary objective is no longer simply to secure places and assets so they are beyond the reach of the wrong people. Now it also must be as easy as possible for authorised individuals to enter a building or access digital assets. Mobile access credentials and digital IDs are increasingly a preferred solution for achieving this seamless and convenient access experience. Technology convergence is happening at a rapid pace and this convergence makes it possible to integrate digital and physical security with real-time location systems and other technologies. Together, these converged technologies provide multi-layered protection against both cyber and physical threats while also enabling valuable new capabilities.  2024 State of Physical Access Control Report As AI is increasingly incorporated into access-control solutions, we will see even more powerful ways to leverage access control data for analytics use cases. Almost 40% of respondents to our 2024 State of Physical Access Control Report said they were looking to do this. Equally consequential is the rise of fast, frictionless and easy contactless biometrics solutions in a wide range of applications including healthcare, where 32% of respondents to our recent 2024 State of Healthcare Security Report said their facilities have already implemented this technology for authentication. Looking at the broader marketplace, nearly one in four (23%) respondents to our 2024 State of Physical Access Control Report cited biometrics when asked to “name the top three trends shaping the wider access control industry in the near future.” Evolution of access control solutions As access control solutions become increasingly central to secure and convenient daily life, these and other trends will have an ongoing impact on all market sectors from healthcare and banking to the corporate real estate enterprise and business and college campuses. At the same time, those responsible for a facility’s digital and physical assets know that these trends – and security in general – will never be a static proposition. The only constant is change. Threats will never stop evolving, and those tasked with protecting organisations against these threats must never stand still. The evolution of access control solutions that we saw during 2024 will continue through 2025 and beyond, and organisations will need to remain thorough and vigilant as they address today’s ever-expanding attack surfaces and ever-evolving attack schemes.

Camden Door Controls is pleased to introduce two new Emergency Call System kits designed for Universal restrooms with or without low-energy door operators. Both kits meet the latest OBC and City of Toronto Building Code requirements. The CX-WEC12-TS and CX-WEC13-TS kits include a 33 ½” vertical 'PRESS FOR EMERGENCY ASSISTANCE' Ribbon Switch. When the Ribbon Switch is pressed, it activates the exterior corridor LED annunciator and illuminates the interior LED 'ASSISTANCE REQUESTED' annunciator. Flexible installation requirements CX WEC13-TS system is reset using the heavy-duty stainless steel single-gang key switch Flexible installation requirements are accommodated with adjustable volume annunciation and 1/2” depth single-gang electrical box mounting. The CX-WEC12-TS allows them to reset the system by pressing the red single-gang 'PRESS TO RESET' button. Alternatively, the CX WEC13-TS system is reset using the heavy-duty stainless steel single-gang key switch. CM-AF141SO LED Dome Light with sounder Both the CM-AF141SO LED Dome Light with sounder, and the CM-501SO 'ASSISTANCE REQUESTED' LED with sounder annunciator can be powered with 12/24 VAC/VDC. Both kits include the CX-LRS24 24V Latching Relay Assembly, and Emergency Assistance white panel signage available in English, French, and Bilingual.

Genetec Inc. (“Genetec”), the global pioneer in enterprise physical security software, announced that it continues to dominate the global video surveillance software market, according to newly published reports from independent industry analyst firms, Omdia and Novaira Insights. According to Omdia’s 2025 Video Surveillance & Analytics Database Report, Genetec retained its #1 position worldwide in video surveillance software, and is also ranked #1 globally in the broader category that combines video surveillance software and Video Surveillance as a Service (VSaaS). Cybersecure cloud solutions The company is seeing strong momentum across its unified VSaaS and Access Control as a Service (ACaaS) offerings The Genetec long-term investment in open, scalable, and cybersecure cloud solutions is also recognised in the newly introduced VSaaS category. Growing customer adoption of Security Center SaaS, launched in mid-2024, has helped to propel Genetec into the top 10 globally for VSaaS, including a #4 ranking in the Americas, the largest and fastest-growing VSaaS market worldwide. The company is seeing strong momentum across its unified VSaaS and Access Control as a Service (ACaaS) offerings, as security professionals increasingly seek unified, cloud-based deployment options. Video surveillance Regionally, for video surveillance and for combined video surveillance and VSaaS categories, Genetec held the top spot in the Americas for the 14th consecutive year. In EMEA, the company maintained its #2 position, achieving the largest market share growth among the top 10 vendors, and ranked #3 in Asia Pacific. "The video surveillance market continues to see steady global growth, driven by rising security demands and faster adoption of new technologies," said Scott Foley, Senior Analyst, Physical Security at Omdia, adding "According to our research, Genetec remains a consistent global leader in the industry for video surveillance software, maintaining top market share and addressing customer needs with innovative products that meet the evolving needs of organisations worldwide." Video surveillance software Separate research from Novaira Insights also confirmed Genetec as the global market pioneer  Separate research from Novaira Insights also confirmed Genetec as the global market pioneer in total video surveillance software and service agreements. The company was among the highest-growth vendors across both hardware and software in Novaira’s analysis. "The Genetec philosophy has always been to offer customers more choice, not less," said Christian Morin, Vice President of Product Engineering and Chief Security Officer at Genetec Inc., adding "Organisations deserve the flexibility to deploy solutions exactly the way they want, whether it’s on-premises, in the cloud, or a combination of both approaches – this applies equally to both video surveillance and access control." He continues, "At Genetec, we develop solutions that give customers this freedom, including the ability to choose the best cameras, appliances, and access control hardware for their needs without ever being locked into proprietary systems." Growing customer demand Growing customer demand for solutions that enhance day-to-day physical security operations continues to drive technology adoption in this market. For over 25 years, the Genetec product development strategy has focused on anticipating customer needs and delivering practical innovation. The company's consistent year-over-year organic growth reported by analysts demonstrates the strength of a steadfast commitment to open, unified systems, cybersecurity, and privacy by design, to continually meet worldwide customer needs.

BarrierBreak, a global pioneer in digital accessibility solutions, is proud to be included as Representative Vendor in the 2025 Gartner® Market Guide for Digital Accessibility. They believe that this recognition highlights BarrierBreak's unique ability to deliver scalable, human-centric digital accessibility solutions that are driven by technology and perfected by experts through its AI-powered platforms. Advancing the digital landscape BarrierBreak believes that accessibility should be integral, inclusive, and impactful With a vision of advancing the digital landscape to enable experiences for disabled people, BarrierBreak believes that accessibility should be integral, inclusive, and impactful.  In the opinion, the company's inclusion in this year's Gartner's Market Guide reflects its leadership in creating inclusive digital ecosystems that go beyond checklists. It focuses on prioritising empathy, usability, and compliance across web, mobile, and document accessibility. Scale of automation and AI "We believe Gartner's recognition affirms our 'human-first' philosophy, where the insight and empathy of human experts are amplified by the speed and scale of automation and AI," said Shilpi Kapoor, Founder and CEO of BarrierBreak.  Shilpi Kapoor adds, "At BarrierBreak we believe, it's not just about being compliant, but it's about ensuring digital experiences are truly inclusive and usable for all." Principles of combining technology BarrierBreak employs a team where about 40% of members are people with disabilities The 2025 Market Guide states: "Today's platforms are increasingly intelligent, proactive and enterprise-grade, offering a blend of automation, AI-enhanced insights and human-centered tooling that helps organisations operationalise accessibility across the full software development life cycle," Gartner Market Guide for Digital Accessibility, 2025. Established on the principles of combining technology and workforce diversity, BarrierBreak employs a team where approximately 40% of members are people with disabilities and serves clients across 14 countries. BarrierBreak empowers businesses to ensure compliance with regulations like WCAG, ADA, EAA, and Section 508, while also embedding accessibility into the software development lifecycle. Managing accessibility with The A11yNow Platform At the core of BarrierBreak's strategy is the A11yNow Platform, which helps companies manage accessibility conformance of their digital assets. A11yNow combines automated scanning, detailed issue tracking and AI to provide support to implement accessibility. It offers advanced rulesets to reduce false positives, assigns specific issues to developers or designers, and includes a help desk feature enabling direct access to assistive tech experts and manual screen-reader testing. This model aligns with Gartner's findings that in real-world usability testing, though AI enhances automation and detection, it cannot fully replace the nuanced judgement that human experts bring. Key capabilities of BarrierBreak Since 20 years, BarrierBreak has offered end-to-end digital accessibility services designed to meet the diverse needs of organisations across industries: Manual and Automated audits Web, mobile, and document remediation Support for VPAT (Voluntary Product Accessibility Template) creation Expert consulting and training solutions to help teams build sustainable accessibility practices from the ground up. This comprehensive approach makes BarrierBreak the preferred partner for businesses looking to scale their digital accessibility efforts. Gartner subscribers can view the report Gartner Market Guide for Digital Accessibility, 2025.

Evolution, the pioneering employee-owned electronic security and life safety systems integrator, has opened a new office in Leeds, to better serve and support the needs of its clients across the north of England. The new office, located in Priestley House, Elland Road – with quick and easy access to the M62 corridor, will be home to a new account management, service and support base to enable the business to meet and exceed ever-changing client needs with its innovative and technical integrated service capabilities. Diverse security needs of customers  The new office in Leeds follows Evolution's opening of its new flagship UK office in Marlow Nick Wardle, Area Sales Manager at Evolution, who will serve as Evolution’s dedicated lead across the north of England, says the new office provides a strategic hub to serve customers throughout the region: "Our new facility in Leeds represents a significant step forward in our continued and rapid growth across the UK."  He adds, "Strategically located along the M62 corridor, the new office gives us direct access to each of the key cities and towns across the North – from Liverpool, Manchester and Newcastle to Sheffield, Hull and beyond."   Nick Wardle continues, "It also allows our dedicated local team to provider faster, on-the-ground support, as well as delivering tailored support and solutions to the meet the diverse security needs of our customers across the region." Evolution's opening in the UK Nick Wardle further adds: "The North East, North West, Yorkshire and the Humber, represent a hugely important market for us, and this investment reinforces our commitment to providing exceptional service to both existing and new clients where they need it."  The new office in Leeds follows Evolution's opening of its new flagship UK headquarters in Marlow earlier this year and adds to its growing portfolio of UK locations, which also includes offices in Belfast, Birmingham, and Edinburgh.

Boon Edam Inc., a global pioneer in physical security entrance products, is excited to share that American University in Washington, D.C., has completed the installation of five Lifeline Speedlane Compact turnstiles and one Winglock Swing Gate as part of a comprehensive renovation of its Terrace Dining Room (TDR), the university’s main dining hall serving thousands of students, faculty, and staff each day. Improved systems Manual point-of-sale card swipes slowed entry, resulted in higher-than-normal error rates At a university where thousands of students move through campus each day, the entrance to the Terrace Dining Room had become a frequent source of crowding and delays. Long lines routinely snaked up the stairs from the entryway during peak meal times, frustrating community members. Manual point-of-sale card swipes slowed entry, resulted in higher-than-normal error rates, and created demand-based planning challenges. With improved systems, staff can prioritise exceptional guest service rather than managing long lines. Seamless integration Seamless integration with the campus meal plan transaction system eases congestion Seamless integration with the campus meal plan transaction system eases congestion, allowing for more meaningful guest interactions. Additionally, real-time data on guest traffic enables better staffing and demand forecasting, ensuring the right team is in place to elevate the overall experience. The university needed a more intelligent, streamlined solution that could improve flow, enable better planning, and support a better dining experience for its students, faculty, staff, and guests. Comprehensive transformation As part of a comprehensive transformation of the TDR, American University (AU) selected Boon Edam’s Lifeline Speedlane Compact turnstiles to deliver a secure, modern access solution that aligned with the dining hall’s upgraded design and high traffic demands. From the earliest planning phases, access management and control were a top priority. Working closely with the university’s OneCard, auxiliary services technology, and planning and project management teams, Chartwells Higher Education, and the Atrium Campus support team, Boon Edam provided a solution that met the university’s vision for fast, intuitive, and secure student entry. Students now tap their AU OneCard to gain immediate access with real-time verification of meal plan status and account balances. The system has been fully integrated with the Atrium Campus meal plan system, delivering a seamless user experience. Speedlane design The system enables seamless movement, improving security and meal plan integrity Boon Edam’s sleek, low-profile Speedlane design complements the architectural aesthetic of the new space, while advanced security measures ensure only authorised users gain entry. The system enables seamless movement, improving security and meal plan integrity without creating a restrictive feel. “This was a strategic effort to blend security, efficiency, and design,” said Michael LoBasso, Associate Director of Auxiliaries Technology at American University. “It was a true collaboration with Boon Edam, Chartwells, our campus partners, and Atrium Campus to create a dining experience that’s secure, smart, and seamless.” Enhanced efficiency With thousands of students passing through the Terrace Dining Room during peak hours, American University needed a solution that could keep pace with real-world campus demand. Boon Edam’s Lifeline Speedlane Compact turnstiles delivered, combining bi-directional access control, intuitive LED guidance, and fast user identification to eliminate bottlenecks and maintain steady throughput during the day. Two Speedlane Compacts serve as dedicated entrances, three more manage exit flow, and a Winglock Swing gate provides additional flexibility for deliveries and large group access. Operational oversight This layout enables smooth, consistent movement in and out of the facility, freeing staff from manual enforcement and allowing them to focus on service and hospitality. The system has proven reliable under pressure, handling volume efficiently while supporting the university’s goals around student satisfaction and operational oversight. Accessibility and modernisation The new layout supports smoother traffic flow, more inclusive dining options The renovation of the Terrace Dining Room was more than a visual upgrade. It was an investment in the student experience, operational efficiency, and forward-thinking design. The new layout supports smoother traffic flow, more inclusive dining options, and a welcoming space where students can gather, recharge, and connect. American University’s focus was on accessibility and modernisation, and Boon Edam’s Speedlane Compact turnstiles contributed meaningfully to that vision. They helped to improve secure access with low energy consumption and a minimal operational footprint. The result is an access solution that fits seamlessly into a high-volume environment while aligning with long-term sustainability goals.

Artificial Intelligence Technology Solutions, Inc., along with its wholly owned subsidiary Robotic Assistance Devices, Inc. (RAD) announces the publication of a new case study detailing the successful deployment and performance of RAD’s SARA platform at OneWatch, an Indiana-based monitoring centre and a RAD authorised dealer. The release of this case study follows a recent presentation during The Monitoring Association’s Virtual Product Review (VPR) series, titled “Agentic AI Is Transforming Remote Monitoring Operations, Are You Ready?” RAD’s SARA RVM Designed to automate remote video monitoring, SARA enabled OneWatch to reduce false alarms  The newly published case study, titled “SARA, RAD’s Agentic AI Monitoring Platform, Drives Efficiency at OneWatch,” explores how OneWatch addressed staffing challenges, operator fatigue, and alarm overload by deploying RAD’s SARA RVM solution. Designed to automate remote video monitoring, SARA enabled OneWatch to reduce false alarms by 85%, accelerate response times, and maintain service quality without increasing headcount. The results illustrate how AI-driven automation can directly support GSOC operations, helping organisations scale without compromising performance. Seamless integration OneWatch CEO Austin Smith cited SARA’s seamless integration with existing infrastructure and its ability to autonomously detect, verify, and respond to incidents as decisive factors in OneWatch’s adoption of SARA. “SARA has completely transformed how we approach security monitoring,” Smith said. “Our operators are no longer overwhelmed by false alarms and can focus on genuine security threats.” The platform’s autonomous voice-down capabilities and detailed reporting tools now serve as a foundation for OneWatch’s daily operations and long-term growth strategy. AI-supported exception management Operators now rely on SARA to surface verified incidents and provide real-time context RAD’s SARA platform shifted OneWatch’s GSOC operations from continuous human surveillance to AI-supported exception management. Rather than manually monitoring hundreds of feeds, operators now rely on SARA to surface verified incidents and provide real-time context. This transition has improved operator morale, reduced burnout, and created a more efficient work environment. In addition to filtering nuisance alerts, SARA has demonstrated its value in deterring intrusions, preventing asset loss, and delivering faster incident resolution. The case study details specific incidents where SARA initiated autonomous responses that led to positive outcomes. Successful intervention At a healthcare facility, the system detected suspicious activity near a restricted area, which triggered immediate notifications, enabling on-site personnel to intervene before property was removed. In another event at a construction site, SARA’s voice-down feature deterred a theft in progress while simultaneously alerting OneWatch and local law enforcement, resulting in a successful intervention without delay. Monitoring industry Remote monitoring centers can evolve to meet growing demand without relying solely on human resources Steve Reinharz, CEO/CTO and founder of AITX and RAD, emphasised the significance of the SARA deployment’s impact on the broader monitoring industry. “In over two decades of innovation in this sector, I have never witnessed such immediate recognition and adoption of a new technology as we’ve seen with SARA,” Reinharz said. “Monitoring centres are not just interested, they’re acting. The results at OneWatch reflect what is possible when organisations are ready to let AI take a leadership role in their operations.” The success of SARA at OneWatch signals a shift in how remote monitoring centres can evolve to meet growing demand without relying solely on human resources. By integrating agentic AI into daily operations, OneWatch not only improved internal efficiency but also strengthened its competitive position in the market. Routine detection and engagement With SARA handling routine detection and engagement, the company has redefined operator roles, transforming them into AI Surveillance Analysts focused on incident resolution, client communication, and strategic oversight. RAD is actively working to bring similar outcomes to its network of nearly 100 authorised dealers and GSOC operators across the country. By equipping partners with SARA, the Company aims to transform remote monitoring at scale, empowering more organisations to lower costs, reduce false alarms, improve response times, and enhance service delivery through agentic AI.

ZeroEyes, the creators of the first AI-based gun detection video analytics platform to earn the full U.S. Department of Homeland Security SAFETY Act Designation, announced that Michigan’s Mason County Central School District (MCCSD) has expanded its deployment of the company’s proactive gun detection and intelligent situational awareness platform. This expansion follows two successful years of collaboration in protecting staff and students from gun-related violence. Funding for school security  Encouraged by the technology's impact, the school board has extended its coverage area Located east of Ludington, MCCSD serves approximately 1,200 students across four schools: Scottville Elementary, Mason County Upper Elementary, Mason County Middle School, and Mason County High School.  The district employs over 200 teachers and staff. ZeroEyes was deployed in 2023, supported by increased state funding for school security following the Oxford High School shooting. Encouraged by the technology's impact, the school board has extended its coverage area. MCCSD’s existing digital security cameras ZeroEyes' AI gun detection and intelligent situational awareness software is layered onto MCCSD’s existing digital security cameras. If a gun is identified, images are instantly shared with the ZOC, the industry's only U.S.-based, fully in-house operation centre, which is staffed 24/7/365 by military and law enforcement veterans. If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to first responders and local staff as quickly as 3 to 5 seconds from detection. MCCSD detects potential threats ZeroEyes and MCCSD are hosting a Lunch & Learn session on August 13th, at 11:00 am at Mason County ZeroEyes and MCCSD are hosting a Lunch & Learn session on August 13th, at 11:00 am at Mason County Central School (300 West Broadway, Scottville, MI). It is open to local schools, law enforcement, and media, and will feature an in-depth safety and security seminar, demonstration, Q&A, food and drinks. "Cameras may capture events, but they cannot prevent them. Without the right tools, we are forced to react rather than proactively address potential threats,” said Jeff Mount, Superintendent at Mason County Central School District. “School safety is my top priority, and my goal is to provide the confidence that MCCSD can detect potential threats well before they reach us. With ZeroEyes, I know that our students and campus are protected." MCCSD’s unwavering commitment According to Gartner’s Top Trends in K-12 Education for 2025 research, “safety and well-being continue to be key priorities for the sector, impacting almost all aspects — physical, digital, pedagogical, social and emotional — in K-12 education” "Districts like Mason County Central Schools set the standard, inspiring others to embrace a proactive approach to security,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “Creating a safe learning environment demands a comprehensive, multi-layered strategy, and we are honoured to play a vital role in supporting MCCSD’s unwavering commitment to prioritising safety."

A community-supported video security initiative has transformed public safety in Lancaster, Pennsylvania. The citizen-led collaboration demonstrates how open platform video technology can help revitalize struggling urban areas. Faced with rising crime, open-air drug markets, and declining neighborhoods in the late 1990s, the citizens of Lancaster, Pennsylvania, took action. What began as a grassroots response evolved into one of the nation's most effective community-supported video security networks, powered by Milestone Systems’ XProtect open platform video management software (VMS). Video evidence availability For this city of nearly 60,000, with much of its economy based on tourism, the results demonstrate the power of community-driven technology solutions. Video evidence availability soared from 55 percent to over 90 percent, enabling faster case resolution and stronger prosecutions. In 2023 alone, Coalition operators provided live video support to 911 dispatchers during more than 4,100 incidents. Most significantly, once-empty downtown streets now thrive with pedestrian activity and bustling businesses. Technology infrastructure enables community success Milestone XProtect video management software provides a flexible basis that enables city-wide scaling The Lancaster Safety Coalition operates as a nonprofit organization, separate from law enforcement, but works collaboratively with police to enhance public safety. At the system's core, Milestone XProtect video management software provides a flexible foundation that enables city-wide scaling while adapting to evolving community needs. Open platform architecture The technical infrastructure, designed and maintained by systems integrator App-Techs Corporation, supports approximately 170 4K quad-sensor cameras positioned strategically throughout Lancaster's neighborhoods and downtown area. The open platform architecture proved critical for long-term success. XProtect now supports more than 13,000 different security devices from over 700 manufacturers. This flexibility enabled the Coalition to select the best cameras for each location while ensuring cost-effective expansion. Community-driven approach XProtect now supports more than 13,000 different security devices from over 700 manufacturers "What makes this project remarkable is the synergy between the technology partners and our community vision," said Tim Miller, Executive Director of the Lancaster Safety Coalition. "The open platform from Milestone, the technical expertise from App-Techs, and our community-driven approach created a formula that's yielded extraordinary results." "We've seen crime rates plummet, businesses return to downtown, and most importantly, neighbors are reclaiming their streets. This isn't just about cameras, it's about using the right tools with the right partners to empower a community." Operational excellence through community partnership The system operates as a force multiplier for local police, with officers regularly collaborating with Coalition operators on investigations and warrant service. A custom digital evidence delivery system maintains strict chain-of-custody protocols, allowing operators to compile, document and securely transfer video evidence to law enforcement through an efficient browser-based interface. Coalition's effectiveness Operators tracked a shooting suspect from the crime scene back to their residence within 15 minutes The Coalition's effectiveness has changed investigation dynamics entirely. In one remarkable case, operators tracked a shooting suspect from the crime scene back to their residence within 15 minutes, leading to immediate arrest. This capability demonstrates how community-operated technology can provide law enforcement with unprecedented investigational support. Lancaster Safety Coalition plans Looking ahead, the Lancaster Safety Coalition plans to add approximately 20 additional cameras over the next two years, representing their largest geographic expansion since 2009. These additions will focus on areas still facing safety challenges, consistent with the Coalition's belief that quality of life should not be determined by street address.