ISC West 2025 in Las Vegas showcased the latest advancements in security technology, offering security professionals a glimpse into the future of the industry. This year's expo highlighted the growing influence of artificial intelligence (AI), cloud computing, and enhanced integration. The pioneering comprehensive and converged security event attracted nearly 29,000 industry professionals to the Venetian Convention Centre.  Integration into unified platforms Several companies emphasised the importance of cloud-based solutions and the integration of diverse security components into unified platforms. For example, Brivo's Security Suite provides “everything in one platform” – not just access control. Customers only pay for what they use because the system is flexible and scalable from a single door to enterprise level applications. Brivo’s suite includes video, but the system can also tie in with third-party “partners.” Genetec's Security Centre allows for more frequent updates through the cloud. Milestone is undergoing a two-year transition to bring its Xprotect system into the future by incorporating Arcules and Briefcam into a video-as-a service product. Suprema introduced BioStar X, which integrates access control and video analytics into a single platform. AI and mobile credentials  Axis Communications’ Cloud Connect product announced three new partnerships at ISC West 2025 Axis Communications’ Cloud Connect product announced three new partnerships at ISC West – Eagle Eye Networks, SecuriThings, and Wesco. They join the three partners announced during the first year of Axis Cloud Connect – Genetec, Kone (elevators) and Milestone. AI and mobile credentials were still hot topics at ISC West 2025, but the conversation has evolved beyond amazement at the technologies’ capabilities and now centres on more practical aspects. From the theoretical to the practical “AI and mobility are still the ‘flavors de jour,’ but messages are evolving to manifest AI for better outcomes,” says Heather Torrey, General Manager, Commercial Security, Americas, for Honeywell Building Automation. The company has reframed its security portfolio to be very building- and business-focused, continuing to grow and evolve after the recent acquisition of LenelS2. “From the theoretical to the practical, we want customers to be part of the conversation so we can deliver AI that is meaningful to them, focusing on what’s most important,” says Torrey. Under Honeywell’s new ownership structure, “each part of the business can be more focused on customers’ needs,” she says. Honeywell continues its journey around mobile access and credentialing and migrating to cloud solutions. Innovations in Access Control Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems Access control remains a critical component of security systems, and ISC West 2025 showcased several innovations in this area. Acre is releasing “Gallery,” its version of the App Store for access control. DormaKaba is launching the Keyscan KC Series door controller with TCP/IP connectivity and enhanced features. Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems. Johnson Controls highlighted its C-Cure command centre and C-Cure IQ web client, offering a unified approach to access control and video. Hardware integrations for security panels For service provider Alarm.com, hardware products prepare a path to greater customer experiences, says Abe Kinney, Alarm.com’s Director, Product Management, who oversees hardware integrations for security panels, sensors, video, etc., and drives new product development. “We are looking to bridge the physical world to digital world,” he says. “We want to bring an advantage to our dealers that they can bring to customers.” Because Alarm.com’s customers pay a monthly fee, the products must be durable and economical, says Kinney. “It should work with no need for truck rolls.” The importance of longevity and flexibility Products are evaluated based on features, price, and ease of installation Products are evaluated based on features, price, and ease of installation. In particular, longevity is important for the Alarm.com’s pro channel. There is also a growing emphasis on deterrence industrywide. Says Kinney: “We recognise that detection is part of it, but we need to prevent problems from happening in the first place. And the industry is re-evaluating.” When it comes to cloud intelligence, Eagle Eye Networks puts the emphasis on flexibility. They offer AI that can perform anywhere on the system infrastructure, on the camera, on their on-site bridge device, or in the cloud. They support their own AI and also any AI product from a third party. “We focus on what customers want from the data AI detects,” says Hans Kahler, Eagle Eye Networks’ Chief Operating Officer. Integration with other systems A timely alert from gun detection could save a life, but AI can also generate information that might be used and analysed later, such as point-of-sale information, dwell time, foot traffic, etc. “What people want is the ability to work with the data for business intelligence,” says Kahler. Integration with other systems provides new opportunities for customers: For example, a licence plate reader at a restaurant drive-thru could trigger customisation of the menu board digital signage based on the customer’s previous buying pattern. Relentless Innovation Assa Abloy handles more than 40 million SKUs for all its various brands, faked in 28 factories in the US Assa Abloy handles more than 40 million stock keeping units (SKUs) for all its various brands manufactured in 28 factories in the United States. Merely complying with regulations such as the “Buy American Act” is a monumental effort considering the massive product line, attendees heard at Assa Abloy’s Annual ISC West Breakfast focusing on compliance challenges in the security market. Meanwhile, back at the trade show booth, Assa Abloy focused on “relentless innovation” in every corner of its product line. Assa Abloy’s message: Innovation in security does not have to be about AI or automation. In fact, inventive approaches to products come in all shapes and sizes and at every level of the product portfolio, and innovation is happening faster than ever. For example, the Safebolt product from Securitech, a brand recently acquired by Assa Abloy, can quickly lock down existing doors with the press of a red button on a cylindrical or mortise lock. Temporary Systems to Secure Events Securing events is the focus of Allied Universal's Unified Command Solutions, which specialises in setting up temporary security systems for conventions, trade shows, festivals, construction sites, parades, and other events. They can add technology to situations where previously mostly security officers were used, providing safety/security and enabling more efficient event operation.  “We can put cameras anywhere, whether they need power or not, use cell service or WiFi, a localised network or the internet, or whatever,” says Andrew LaMadrid, VP, Sales for Allied Universal's Unified Command Solutions. Event operation and management IDIS came to ISC West looking to leverage new products that they did not promote in the past The focus is on easy implementation, flexibility, and fast setup and removal. “We look for a solution to solve each customer’s pain points,” says LaMadrid. They specialise in setting up and deploying surveillance cameras for safety/security and for event operation and management. Mobile surveillance is a relatively new “piece of our puzzle” when it comes to protecting high-profile events. “People are excited about what we can offer that’s new,” says LaMadrid. Unified Command Solutions has been around for about 12 years and was acquired by Allied Universal last summer. IDIS came to ISC West looking to leverage new products that they did not promote in the past, and visitors were very interested in those solutions, says Scott Switzer, IDIS CEO. “The progression of our product line has been tremendous,” he says. Last year, the IDIS booth offered only basic analytics, but this year they had 30 different advanced analytics including gun and aggression detection using the advanced solution “IDIS Vaidio AI.”  What Makes You Different? The most common question IDIS hears at their trade show booth is: “What makes you different?” The answer: They offer an end-to-end solution, including cameras; they manage, control, design from end-to-end; and there is no need for multiple integrations. The time needed to install an IDIS system is significantly less because of the simplicity. “We have customers we have supported and grown together for over 20 years,” says Switzer. The company previously deployed IDIS cameras under the Costar brand before the Korean IDIS brand was introduced into the U.S. (IDIS purchased Costar and changed the name to IDIS America.) “This has been a tremendous show for us; we are looking to build our momentum and let more people know about IDIS,” says Switzer. Managing real AI at the edge The depth of their metadata enables new applications, whether for security or business operations Based in Prague, Czech Republic, and with U.S. offices in Pennsylvania, FF Group provides licence plate recognition for harsh environments. Using Axis cameras, they offer “managed real AI at the edge,” selling through a nationwide distributed network, says Alex Osypov, CEO and Founder of FF Group. Markets include parking lots, cities/municipalities, police, government, water systems, etc. The depth of their metadata enables new applications, whether for security or business operations. They are looking to combine and correlate data including LIDAR, RADAR, etc. to exploit the advantages of “data fusion.” Osypov says: “The market is growing because we are involving other adjacent markets.” Unified platforms and advanced tools Several companies are focusing on enhancing security operations centres (SOCs) by providing unified platforms and advanced tools. Axon’s Fusus system “layers” onto existing infrastructure, tying together various sensors into a single interface for real-time monitoring and information sharing. Increasingly, enterprises have invested in a lot of technologies – ac, video, asset trackers – but none of it talks together. Fusus ties all the systems together so that operators no longer have to look at 10 different screens. Rather, there is a “single pane of glass” that shows everything and facilitates sharing of information with law enforcement.  Motorola also showcased its Security Operations Centre, which integrates hardware, software, smart sensors, communication radios, and broadband devices to streamline incident management.

Physical security technologies are a prominent tool used by correctional facilities to provide a safe, secure, and controlled environment for staff, inmates, and the wider community. Among several functions, security technologies are used to prevent unauthorised access, to detect contraband, to monitor inmate movements and activities, and to protect staff. For security technology manufacturers, integrators and consultants, the corrections market presents distinctive challenges. We asked our Expert Panel Roundtable: What are the unique aspects of the corrections market, and how should the physical security industry adapt?

New technology advancements significantly increase efficiency and productivity in any industry, including physical security. Enhanced innovation both creates new products and services and improves existing products, all for the benefit of security manufacturers, integrators, and end users. Companies that embrace new technology stay ahead of the curve and gain a significant competitive advantage. In addition, they can differentiate themselves in the marketplace. We asked this week's Expert Panel Roundtable: What are the most promising new technologies in the physical security industry?   

Access control solutions will continue their evolution in 2025 as organisations assess and adapt to dynamic and increasingly dangerous threats. Trends to watch include the growing adoption of mobile access credentials and digital IDs, and the integration of digital and physical security and other technologies. Other ongoing trends include the integration of AI into access control solutions and the increasing adoption of contactless biometrics for enhanced convenience.  New access control innovations As these trends gather momentum, they highlight the pivotal role access control systems play in combining security and convenience, every hour of every day. Organisations must strike the ideal balance between a secure environment and satisfying user experience if they are to meet increasingly vocal demands for both. Achieving this balance not only delivers the expected user experience but also delivers multi-layered threat protection while introducing exciting new access control innovations.  Digital technologies and open standards Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities as compared to what was possible in the past. The primary objective is no longer simply to secure places and assets so they are beyond the reach of the wrong people. Now it also must be as easy as possible for authorised individuals to enter a building or access digital assets. Mobile access credentials and digital IDs are increasingly a preferred solution for achieving this seamless and convenient access experience. Technology convergence is happening at a rapid pace and this convergence makes it possible to integrate digital and physical security with real-time location systems and other technologies. Together, these converged technologies provide multi-layered protection against both cyber and physical threats while also enabling valuable new capabilities.  2024 State of Physical Access Control Report As AI is increasingly incorporated into access-control solutions, we will see even more powerful ways to leverage access control data for analytics use cases. Almost 40% of respondents to our 2024 State of Physical Access Control Report said they were looking to do this. Equally consequential is the rise of fast, frictionless and easy contactless biometrics solutions in a wide range of applications including healthcare, where 32% of respondents to our recent 2024 State of Healthcare Security Report said their facilities have already implemented this technology for authentication. Looking at the broader marketplace, nearly one in four (23%) respondents to our 2024 State of Physical Access Control Report cited biometrics when asked to “name the top three trends shaping the wider access control industry in the near future.” Evolution of access control solutions As access control solutions become increasingly central to secure and convenient daily life, these and other trends will have an ongoing impact on all market sectors from healthcare and banking to the corporate real estate enterprise and business and college campuses. At the same time, those responsible for a facility’s digital and physical assets know that these trends – and security in general – will never be a static proposition. The only constant is change. Threats will never stop evolving, and those tasked with protecting organisations against these threats must never stand still. The evolution of access control solutions that we saw during 2024 will continue through 2025 and beyond, and organisations will need to remain thorough and vigilant as they address today’s ever-expanding attack surfaces and ever-evolving attack schemes.

Athena Security, a pioneer in AI-driven physical security solutions, has announced the launch of its new Hospital Visitor Management System (VMS) on the Apple iPad. Purpose-built to meet the critical needs of healthcare facilities. Athena’s Hospital VMS is the first Apple iPad solution in the industry to offer seamless offline capabilities—ensuring that hospitals stay operational and secure, even amidst internet interruptions due to down servers, power outages, or natural disasters. Cyberattacks on hospital systems Cyberattacks on hospital systems are increasing, and mitigation is critical Cyberattacks on hospital systems are increasing, and mitigation is critical. According to the American Hospital Association, the February 2024 cyber attack on Change Healthcare, “disrupted health care operations on an unprecedented national scale, endangering patients' access to care, disrupting critical clinical and eligibility operations, and threatening the solvency of the nation's provider network.” Five months later in July of 2024, over 750 U.S. hospitals experienced a network disruption as a result of the CrowdStrike outage, and more than 200 of those hospitals experienced outages that directly affected patients, according to a University of California, San Diego report published in the Journal of the American Medical Association Network. Unlike some industries, hospital outages can have life-threatening consequences–especially when a delay of hours, or even minutes, can increase mortality rates for stroke, heart attack and other patients seeking emergency care. Key features “Hospitals can’t afford downtime,” says Lisa Falzone, President and co-founder of Athena Security. “Our new VMS is designed on the Apple iPad to be always up and running, much like our last company’s solution, Revel’s iPad Point of Sale for restaurants, which changed the history of POS." "We stay up even during natural disasters, internet outages or cyberattacks. In a world where seconds matter, we’ve made resilience the default.” Key features of the new hospital visitor management system include: Always-On, Offline Mode: The system functions with or without internet—enabling check-in/check-out, badge printing, and visitor logging even during connectivity or server disruptions. Data syncs automatically once back online. End-to-End Security: From pre-registration to real-time watchlist screening, Athena’s VMS protects patients, staff, and visitors with client-server certificates for encrypted data handling and robust access control integration. The system works in tandem with Athena’s proprietary H-Sheild, a private, authenticated, and authoritative DNS platform that protects a healthcare organisation’s most critical digital assets, PHI, and PII information. H-Shield is an intelligent gatekeeper at the most fundamental point of network communication–Visitor Management. Customised Workflows: User experience workflows can be customised for each healthcare department: User experiences can be tailored for different visitor types—contractors, family members, vendors, or VIPs. Hospitals can build protocols that match their compliance needs and operational goals. Nationwide Predator Lists: The VMS protects against individuals listed on nationwide child predator lists and other perpetrator lists, so that hospitals are alerted upon entry, even when offline. Athena Security’s VMS integrates effortlessly with the hospital’s AI-powered Weapon Detection System, providing hospitals with a unified solution to manage both visitor access and physical threats in real time. Designed with healthcare in mind Hospitals are among the most complex and security-sensitive environments in the U.S. With workplace violence at an all-time high and increasing regulatory pressures, Athena’s new VMS system offers hospitals a vital tool to enhance safety without compromising efficiency or care delivery. “Whether it’s preventing unauthorised access, enabling faster emergency response, or ensuring compliance with visitor protocols, our new Hospital Visitor Management System is setting a new standard for healthcare security,” says Chris Ciabarra, co-founder and CTO of Athena Security.

SharpEagle Technology, a globally recognised pioneer in industrial safety solutions, now reinforced its standing as a premier provider of overhead crane safety lighting systems, with a deep understanding of the unique challenges faced by industries utilising overhead cranes. SharpEagle delivers not just products, but comprehensive solutions designed to elevate safety standards, optimise workflows, and instill confidence in demanding operational environments. SharpEagle's overhead crane safety  SharpEagle's Overhead Crane Safety Lighting Systems, open in both linear and spot light configurations "In the complex world of industrial operations, effective overhead crane safety is paramount. Our commitment extends beyond manufacturing high-quality lighting; it encompasses a dedication to solving real-world safety challenges and empowering our clients to achieve unparalleled levels of workplace protection and efficiency."  SharpEagle's Overhead Crane Safety Lighting Systems, available in both linear and spot light configurations, are engineered with advanced features that address the critical need for enhanced visibility and accident prevention around moving cranes and suspended loads. SharpEagle's oversight in crane lighting: a wide approach Tailored Safety Solutions: SharpEagle adopts a consultative approach, working closely with clients to understand their specific operational needs and environments. This ensures the delivery of customised overhead crane lighting solutions that seamlessly integrate with existing infrastructure and address unique safety concerns. Cutting-Edge Technology: SharpEagle utilises high-intensity LED and laser technology, coupled with intelligent design, to create clearly defined, highly visible warning zones on the floor, enhancing situational awareness for pedestrians and equipment alike. Robust Durability for Demanding Environments: SharpEagle's overhead crane lights are built to withstand the rigours of industrial use. Featuring robust housing (often die-cast aluminum) and high IP ratings, they offer exceptional resistance to dust, water, and extreme temperatures, ensuring reliable performance and a long operational lifespan. Commitment to Global Safety Standards: SharpEagle's products are designed to meet and often exceed international safety standards and certifications, demonstrating a proactive approach to evolving industrial safety needs. This also helps clients ensure compliance with regulations, such as those from OSHA. Full Spectrum Safety Solutions: Beyond overhead crane lighting, SharpEagle offers a comprehensive suite of safety solutions, including explosion-proof CCTV systems, forklift safety solutions, forklift safety lighting, and load monitoring solutions. How is expertise in overhead crane safety lighting "Our reputation as a top provider is built on a foundation of trust, innovation, and a relentless pursuit of excellence in industrial safety. We are proud to partner with companies across various sectors, including oil and gas, warehousing, and logistics, to empower them with the tools and expertise needed to create safer, more efficient, and more productive workplaces."  SharpEagle Technology invites businesses to discover how their expertise in overhead crane safety lighting and broader safety solutions can transform their operations.

Allied Universal, a world pioneering security and facility services provider, is expanding further in the northeast region of the U.S. with the acquisition of Mulligan Security.  For more than 30 years, Mulligan Security has provided security and fire safety services to clients in and around New York City. Its clients range from commercial properties and corporate facilities to hospitals and museums. Combining the strength “Combining the strength of our businesses and leadership teams will create new opportunities to expand our innovative security solutions to meet the needs of our clients,” said Steve Jones, global chairman and CEO of Allied Universal. “Mulligan Security’s deep expertise and strong presence in Greater New York City help strengthen Allied Universal’s footprint in the region. Together, we’ll continue serving clients in New York City and beyond with outstanding service, greater value, and continued innovation.”

BadgePass, the creator of industry-pioneering badging platform, BadgeHub, and ProdataKey (PDK), a pioneering provider of cloud-based access control solutions, are proud to announce a new integration designed to streamline credential issuance and simplify access management for organisations nationwide. This powerful new integration allows BadgeHub partners and end-users to issue secure physical credentials for immediate use within the PDK platform. With the ability to sync cardholder data instantly, users can manage credentials and access permissions more efficiently than ever before, all from within BadgeHub. Collaboration with BadgeHub Dealers and integrators can now offer a cohesive solution that brings Photo ID and Access Control “At PDK, we believe that access control should be simple, scalable, and secure,” said Dallan Labrum, EVP of Sales at ProdataKey. “This collaboration with BadgeHub strengthens our ecosystem and enables our partners to provide a truly seamless credentialing experience for their customers.” The integration is designed with the partner community in mind. Dealers and integrators can now offer a cohesive solution that brings Photo ID and Access Control into one unified workflow, helping them save time, reduce complexity, and deliver added value to their clients. Modern badge issuance “This integration allows customers to leverage the strengths of BadgeHub with those of PDK for modern badge issuance coupled with user-friendly access control,” commented Lindsay Martin-Nez, CEO of BadgePass. “It’s an incredible partnership that brings together two fantastic platforms and I’m really excited for our customers to benefit from it.” This integration is available now to all BadgeHub and PDK partners.

When Jogja National Museum needed to protect priceless artworks while maintaining visitor accessibility, they turned to a smart security solution. This story reveals how this intelligent security system transformed their operations, reducing response times from hours to minutes, and enhancing protection of modern masterpieces by artists such as Affandi and Bagong Kussudiardja. Quest for wide artwork protection The institution houses an impressive collection that includes masterpieces by contemporary painters like Affandi Jogja National Museum stands as a guardian of Indonesia's artistic heritage, welcoming over 100,000 visitors each year to experience the country's rich cultural legacy. The institution houses an impressive collection that includes masterpieces by contemporary painters like Affandi, Abas Alibasyah, and Bagong Kussudiardja. But as the institution’s reputation grew, and visitor numbers increased, the museum team recognised the need for a more comprehensive approach to artwork protection. As custodians of Indonesia's artistic treasures, they recognised the need to enhance the security of their valuable collections while maintaining an enjoyable experience for visitors. Safeguarding the nation's identity "As museum caretakers, we're not just preserving artworks—we're safeguarding the nation's identity," explained Arka Njela Tevua Lestavi, the Marketing Manager at Jogja National Museum. “But the challenges are real: how do we ensure these pieces remain intact, meaningful, and accessible for future generations?” The museum team wanted to establish a system that could provide consistent monitoring throughout their galleries, particularly during busy periods and special exhibitions. The system should also help staff respond more effectively to various situations while maintaining the welcoming atmosphere that visitors expect. The goal was to create an environment where cultural preservation and visitor accessibility could coexist seamlessly. Deploying an AI-powered protection system Jogja National Museum partnered with Hikvision to create a protective network throughout the museum To address these needs, Jogja National Museum partnered with Hikvision to create a protective network throughout the museum's gallery spaces.  Four 4 MP ColorVu with Smart Hybrid Light Fixed Bullet Network Cameras (DS-2CD1047G2H-LIUF(2.8mm)) and four 2 MP Smart Hybrid Light Fixed Turret Network Cameras (DS-2CD1321G2-LIUF/SL(2.8mm)) have been strategically placed across the exhibition areas. These cameras provide continuous, high-quality color imaging even in challenging lighting conditions. With the Smart Hybrid Light technology, the cameras maintain infrared illumination at night when the museum is closed and lights are turned off, until an event triggers colour imaging to capture critical details. Built-in audio capabilities and alert systems The cameras also feature built-in audio capabilities and alert systems that allow security staff to provide guidance to visitors directly from the command centre if necessary. At the heart of the system is an AcuSeek NVR (DS-7616NI-Q2). This uses sophisticated algorithms to distinguish between normal movement and activities that require attention. It can, for example, identify when someone approaches restricted areas or lingers too close to artworks, while intelligently filtering out routine activities like cleaning. Hikvision’s Guanlan large-scale AI models AcuSeek NVR utilises massive parameter training and sample datasets to establish cross-modal Moreover, powered by Hikvision’s Guanlan large-scale AI models, the AcuSeek NVR utilises massive parameter training and sample datasets to establish cross-modal text-image comprehension capabilities.  Museum staff uses the smart search functions, such as Target Search and Intrusion Event Search, to streamline incident reviews and improve response times. Improved protection; faster response; better service The implementation has brought significant improvements to the museum's daily operations and long-term preservation goals. The most immediate benefit has been enhanced protection for the artwork collection. Staff can now respond quickly and appropriately to various situations, whether it's guiding visitors away from restricted areas or addressing concerns before they escalate. Ms. Lestavi noted, “We now have a peace of mind we never had before. This intelligent technology respects cultural values. For us, it’s not just a tool. It’s the new guardian of Indonesia’s legacy.” System's intelligent features Video review processes that previously required over an hour can now be completed in just a few minutes The system's intelligent features have dramatically improved operational efficiency. Video review processes that previously required over an hour can now be completed in just a few minutes using the AcuSeek smart search functions.  This time savings allows staff to focus more attention on visitor services and collection care rather than lengthy manual reviews. Another valuable feature has been the system's ability to assist with visitor services. When guests misplace personal items during busy exhibitions, the smart search capabilities enable staff to quickly locate lost belongings. How AIoT can revolutionise cultural preservation Not long ago, security staff has successfully recovered a visitor's camera during a crowded exhibition by rapidly reviewing footage to identify where the item was left behind. Building on this success, Jogja National Museum plans to extend the solution to a three-story complex hosting the prestigious annual "Artjog" festival. The museum's transformation showcases how AIoT (AI-powered Internet of Things) can revolutionise cultural preservation, proving that technology and heritage protection create a powerful partnership for safeguarding artistic legacies.

Founded in Taiwan, 85°C Bakery Cafe has rapidly expanded into an internationally recognised brand, known for its diverse baked goods and beverages. With over 80 locations across the United States, the company faced the complex challenge of managing security and operations at scale—especially with a lean IT team of just seven people. To keep operations running smoothly, they partnered with VIVOTEK, a global pioneer in security solutions, to deploy the AI-powered VORTEX Cloud Surveillance Platform, which enhances visibility, reliability, and operational efficiency across their retail operations. “Retail is not just about selling things. It’s about building trust and creating relationships.” — Ariel, IT Director, 85°C Bakery Cafe Challenge Legacy surveillance systems can’t keep up with expansion  Growth outpaces surveillance: As 85°C expanded rapidly across the U.S., their existing surveillance systems struggled to keep pace, resulting in operational challenges. In retail, fast incident resolution is crucial to customer satisfaction. At 85°C Bakery Cafe, their legacy surveillance system became a bottleneck, leading to increased costs, time delays, and operational risks.  Unstable legacy systems: NVR failures occurred monthly, taking upward of 25 days to repair, with a cost impact of around $2,000 annually for replacements.  Fragmented management: Lack of centralised access made it difficult to monitor, retrieve, or share video footage. Limited support: With only a seven-member IT team, managing all systems across multiple stores and scaling was challenging. Solution Built for retail efficiency: Faster setup & deployment and centralised cloud control  To overcome these challenges, 85°C Bakery Cafe implemented VORTEX by VIVOTEK, an AI-powered cloud surveillance solution designed for retail efficiency. For a small IT team managing dozens of busy stores, simplifying setup, streamlining operations, and supporting growth without overhauling infrastructure were critical. Hybrid compatibility: VORTEX unifies over 200 legacy cameras and 150 cloud cameras onto one platform without extra replacement costs.  Centralised management: It enables remote access control, receives instant alerts, searches the video footage in seconds with AI technology, and simplifies incident handling. Rapid deployment: Plug-and-play setup cuts deployment time by 50%, keeping store launches efficient and streamlined.  “Setting up in each location used to take us two to three days… With VORTEX plug-and-play, we’re done in just one day.” — Jason Chow, Tech Support Manager, 85°C Bakery Cafe. Results Smoother operations and better customer experience  For 85°C Bakery Cafe, VORTEX made physical security operations more proactive by improving response times, reducing disruptions, and giving staff the tools to stay focused on customers, not equipment. The plug-and-play setup cut installation time by up to 50%, while cloud-based management reduced site visits and operational costs. These improvements not only lightened the technical workload and streamlined daily operations but also strengthened customer trust with faster service and reliable incident resolution. "With Deep Search, we can find people or items in seconds. If a customer loses something, we trace it and recover it quickly."— Nolan Carter, Facilities Manager, 85°C Bakery Cafe. "VORTEX helps us prevent disputes and track items that go missing. It keeps the entire store running smoothly. When stores run better, customers stay longer and they come back more often."— Ariel, IT Director, 85°C Bakery Cafe.

Nizam Zachman Port, one of Indonesia's most important fishing hubs, supports thousands of local fishermen and maritime businesses. Recognizing the potential to enhance operations and better serve the community, the port management deployed Hikvision’s AIoT (AI-powered Internet of Things) technologies to make the port smarter and more efficient. Standard AIS signalling Port management identified several key areas where they believed technology could make a significant difference Every day, Nizam Zachman Port handles huge volumes of fish destined for both the Indonesian domestic market and for export around the world. Such an operation relies heavily on technologies that can make the port safer, more efficient, and more secure. Recently, the port management identified several key areas where they believed technology could make a significant difference. The first was to develop comprehensive capabilities to identify ships entering their waters, including unregistered fishing boats that don't use standard Automatic Identification System (AIS) signalling. They wished to adopt a unified detection approach that would operate effectively in all weather conditions, from foggy mornings to dark nights. Traditional communication methods The management team also recognised the value of upgrading their ship-counting and reporting systems. While their experienced staff performed excellent manual counting, management knew that combining human expertise with automated technology could deliver even more accurate records. This would be particularly valuable during busy periods, and when ships arrive at night and depart before dawn. Another area for improvement was communication. Here, the management team wanted to replace traditional communication methods with a modern audio system for efficient message delivery across the harbour. Innovative technologies for a smarter port To put their plans into action, Nizam Zachman Port partnered with PT. Dea Global Niaga, who designed a comprehensive system that perfectly matched the port's ambitious goals. Ship detection and identification: At the heart of the new system is an Anti-corrosion Thermal & Optical Bi-spectrum Network Positioning System (DS-2TD6267-100C4L/WY). This specialised camera uses thermal imaging to detect heat signatures from ship engines and hulls up to 2 km away and works equally well in fog, rain, or darkness. The casing meets the NEMA-4X anti-corrosion standard, ensuring durability in the salty sea environment. The camera is complemented by a Security Radar (DS-TDSB0W-FK/2km). At any point in time, this can identify and track the movement of up to 32 vessels in the harbour, providing detailed speed and distance information. When the radar detects movement, it automatically directs the camera system for seamless coordination. Enhancing perimeter security: To enhance perimeter security, two DarkFighter IR Network Speed Domes (DS-2DE5425IW-AE(T5)) have been installed. These cameras, with their Pan-Tilt-Zoom (PTZ) functionality, offer flexible movement and orientation. They come equipped with a 25x optical zoom, enabling them to provide detailed views of the port’s perimeter, ensuring that any incidents are quickly identified, even in low-light conditions. Improving communications across the port: For communication, seven Network Speakers (DS-QAZ1310G1T-E) have been installed across the port. These speakers allow the command centre to broadcast announcements and alerts much more efficiently than before. Centralized intelligence: Everything connects through Hikvision’s 64-Channel 8K Network Video Recorder (DS-9664NI-M16/R), to the HikCentral Professional Platform. This video management platform serves as the system’s brain, automatically counting ships, analysing patterns, and generating comprehensive reports that provide valuable insights into port traffic. Enhanced efficiency, accuracy, and community safety According to Mr. Al Fajar Alam, a Port Master at Nizam Zachman Port, the results have been remarkable. “The capability to maintain high performance in all-weather ensures that no ship goes undetected,” he said. The automated ship counting system delivers accurate information that improves everything from fee collection to capacity planning. As a result, port operations became significantly more efficient, with automated systems handling routine monitoring while staff focus on higher-value activities. Benefit from enhanced security and smoother processes For the broader fishing community, these advances mean a safer, more organised port experience “Communication has also been improved dramatically,” Mr. Alam added, “Port staff can now deliver clear messages instantly throughout the harbour. Emergency announcements, docking instructions, and routine communications now flow smoothly through the IP speaker system.” For the broader fishing community, these improvements mean a safer, more organised port experience. Fishing operations benefit from enhanced security and smoother processes, while the entire local maritime economy gains from having a truly modern facility. Maritime tradition meets AIoT The transformation showcases what's possible when maritime tradition meets AIoT. Nizam Zachman Port hasn't just upgraded technology–they've reimagined how a fishing port operates in the modern era. As other ports across Indonesia seek modernisation, this project stands as an inspiring example of how AIoT can enhance community-focused maritime facilities while preparing them for future growth.

International guests arriving at South Korea’s largest foreigner-only casino, INSPIRE Entertainment Resort, now enjoy a significantly faster and more seamless check-in experience. Customer onboarding times have noticeably improved following the integration of Regula’s advanced identity verification technology. Regula Document Reader SDK, the most comprehensive ID verification solution in the world, integrates with the resort’s anti-money laundering (AML) procedures, boosting operational efficiency and compliance. Operational efficiency Following vendor evaluations, INSPIRE selected Regula Document Reader SDK  Seeking to enhance operational efficiency and meet evolving AML requirements, INSPIRE Entertainment Resort sought a faster and more accurate solution. The resort, which features a high-volume casino catering exclusively to foreign guests, needed a system capable of recognising passports from around the globe with minimal friction. Following vendor evaluations, INSPIRE selected Regula Document Reader SDK for its superior document reading speed, intuitive interface, and unmatched global ID coverage. Regula’s solution is powered by the company’s proprietary ID template database—the world’s largest—covering 15,000+ document templates across 254 countries and territories. Critical ID data Deployed across six entrance stations, Regula Document Reader SDK enables real-time extraction and validation of critical ID data, such as name, date of birth, nationality, and passport number. This data is then passed directly to INSPIRE’s AML system, which in turn performs automated screening against external compliance and watchlist databases. Since deploying Regula Document Reader SDK, INSPIRE Entertainment Resort casino has experienced: Faster document processing and guest entry. Significant reduction in manual rescans and staff workload. Consistently smooth onboarding, even during peak entry hours. Passport scanning “As the team responsible for passport scanning at the casino, we’re very satisfied with the improvements Regula has brought,” says Dr. Ilnam Lee, IT Director at INSPIRE Entertainment Resort. “The speed of document processing has noticeably increased, and guest entry has become much smoother. It’s a reliable solution that has elevated the efficiency of our daily operations.” Secure guest onboarding experience “In industries like hospitality, every second counts. We’re happy to support INSPIRE Entertainment Resort in creating a faster and more secure guest onboarding experience while meeting strict AML requirements.” “Our focus is to make accurate identity verification seamless, even in complex international scenarios, and this project is a great example of that in action,” says Ihar Kliashchou, Chief Technology Officer at Regula.