In the world of cybersecurity, ethical hacking proactively identifies security vulnerabilities before malicious actors (i.e., unethical hackers) can exploit them. By simulating real-world attacks, organisations can strengthen defences, protect sensitive data, and maintain public trust. In the physical security world, ethical hacking can transform cybersecurity of security systems from a reactive struggle into a strategic safeguard. We asked our Expert Panel Roundtable: What is the role of ethical hacking as it relates to physical security?

Next-generation (Next-Gen) technologies are products, services, or infrastructures that represent a significant leap forward rather than a small, incremental update. In the physical security industry, NextGen products are those that enable disruptive change, breakthrough performance, and a fundamental change that renders previous products obsolete. We asked our Expert Panel Roundtable: What is the next generation of physical security solutions, and how will they change the industry?

Emphasising proactive rather than reactive security shifts the focus from dealing with crises and damage control to prevention. Advantages of a proactive approach include cost efficiency, better business continuity, and fewer crises that draw attention away from strategic improvements. Staying ahead of threats is a core mission of the security department, and technology has evolved to enable security professionals to deliver on that mission better than ever. We asked our Expert Panel Roundtable: How are security systems transitioning from reactive to proactive, and what is the benefit?

Multiple technology trends are transforming the physical access control market. There is a fundamental shift away from physical cards and keys toward digital identities — mobile credentials, digital wallets, biometrics, and cloud-native access platforms. These next generation access solutions are radically reshaping how buildings operate, protect staff, and perform functionally. At the same time, AI and analytics solutions are being layered onto these physical access control systems to support predictive threat detection and behavioural insights. Access data itself is becoming an asset for sustainability, space optimisation, and smart building initiatives. Risk, impact operations and experience The annual HID Global Security and Identity Trends Report highlights these and other issues The annual HID Global Security and Identity Trends Report highlights these and other issues. The survey cites improving user convenience as a priority for nearly half of organisations, while 41% are focused on simplifying administration, and 28% struggle with system integration. These are not theoretical challenges, they are day‑to‑day friction points that add cost, increase risk, impact operations and experience, and, of course, must be addressed. HID Global’s commercial focus HID Global’s commercial focus is to help organisations digitise their access control — with mobile identities, biometrics, and cloud platforms — and then to use the data to deliver more value. “We are turning access control from an operational cost into a software-driven asset that improves efficiency, supports Environmental, Social, and Governance (ESG) goals and even creates new revenue opportunities,” says Steven Commander, HID Global’s Head of Consultant Relations. The impact of digital transformation Digital transformation is the method of moving access control from hardware and physical credentials Digital transformation is in the process of moving access control from hardware and physical credentials to a software-driven, integrated experience. The transformation strengthens security while also improving user convenience — transforming the “pavement to the desk” journey. HID enables this shift through mobile credentials, biometrics, cloud-native platforms, and solutions that allow third-party applications to run on door hardware. “This helps customers turn access data into operational and commercial outcomes, while also improving the overall user experience,” says Commander.  Digital transformation in access control is not focused on chasing the latest trends. Rather, transformation is about turning software, data and integration into outcomes that matter to customers, says HID. “Security becomes stronger and more adaptive,” says Commander. “Operations become simpler and more cost‑effective. Experiences become seamless and consistent. Sustainability moves from ambition to action. And the financial case becomes clearer as efficiencies are banked and new value streams emerge.” The challenge of futureproofing with long lifecycles Given that physical security technologies will be in place for 15 to 20 years, it is important to plan for how systems can evolve over time. Considering how rapidly security threats, compliance standards, and user expectations change, 15 to 20 years is a long time. The decisions made at the beginning of a system’s lifecycle can either limit flexibility later (which will be costly) or enable long-term adaptability. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important Choosing products and platforms that are open, interoperable, and designed for updates can enable future-proof projects. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important.  In addition, systems built on open controller platforms — such as Mercury — enable organisations to switch software providers or expand functionality without replacing core door hardware. Architectural openness is key to system lifecycles and maximising the return on investment (ROI) from a chosen solution. Digital credentials and mobile access Flexibility and upgradeability should also be top of mind when it comes to endpoints like access control readers. While RFID cards are still commonplace, there is a clear trend toward digital credentials and mobile access. Readers that support both allow organisations to transition at their own pace, without committing to a full system overhaul. A long system lifecycle does not mean technology should remain static. Security, particularly cybersecurity, demands more frequent updates. Technologies that support firmware upgrades in the field extend the value of a deployment while helping organisations keep pace with emerging threats. In that sense, lifecycle thinking is not just about longevity — it’s about maintaining resilience and readiness over time. Applying biometrics and mobile identities Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction. Many organisations are now deploying biometrics to support fast, seamless access journeys, with adoption already around 39% in access control according to HID’s recent research.  In addition, 80% of organisations surveyed expect to deploy mobile identities within the next five years. Full technology integration enables tap‑to‑access without opening an app; the user journey becomes faster, safer, and more convenient. “It is where the industry is headed and we are at the vanguard of this,” says Commander.    Ongoing challenge of cybersecurity At HID Global, cybersecurity is embedded into everything, from corporate processes and development practices to the solutions they bring to market. “Our approach ensures that customers can strengthen their overall security posture, not only by deploying secure products but by benefitting from HID’s commitment to the highest industry standards,” says Commander. HID holds multiple globally recognised certifications, including ISO 27001, ISO 14298, SOC Type 2 and CSA STAR, which demonstrate their robust information security and cloud security practices. In addition, HID’s SEOS® secure chipset is independently SEAL-certified, providing one of the most advanced levels of protection available on the market today. “Ultimately, this means organisations are not just purchasing isolated secure products; they are implementing solutions developed and delivered within a comprehensive, cybersecure framework,” says Commander. “When deployed according to best practices, HID solutions enable customers to achieve the highest levels of resilience against evolving physical and cyber threats.” Developing green and sustainable solutions A huge amount of waste is generated from the manufacture of plastic RFID access cards Digital credentials align with the sustainable solutions that everyone wants. A huge amount of waste is generated from the manufacture of plastic RFID access cards. Over 550 million access cards are sold annually. This creates 2,700 tons of plastic waste and 11,400 tons of carbon, based on a PVC card weighing 5 grams.  Therefore, digital credentials self-evidently reduce the reliance on plastic cards (helping reduce carbon emissions by up to 75% according to HID’s research), while leveraging access control system data supports energy optimisation by shutting down or reducing systems in unused spaces. Energy use and CO₂ emissions can be cut dramatically, showing how access systems can contribute to sustainability goals and green building certification. What is the latest in smart buildings? Smart buildings increasingly rely on mobile access control as the backbone for digital services. Real-time access data enables new services such as automated room bookings, HVAC control, lift/elevator calling, e-bike hiring, and so on. Smart buildings increasingly rely on mobile access control as the backbone for digital services The financial upside is clear; smart, digitally transformed buildings can deliver around 8% higher yields per square foot versus traditional office space. Operational savings accrue from reduced administration, the removal of card production and shipping, and lighter IT support. This creates a value cycle — better experiences drive adoption, adoption fuels monetisation, and monetisation funds further improvements. Achieving technology impact in the real world One standout project is One Bangkok – a $3.9 billion mixed used development in Thailand – which demonstrates the scale of what can be achieved when access control data is used for optimisation, particularly when it comes to monitoring facilities usage and occupier behaviours. By switching lights off or lowering the temperature in unused rooms, for example, the One Bangkok building demonstrates this potential with a 22% reduction in energy consumption, saving 17,000 MWh and 9,000 tons of CO₂ annually.  Sustainability is a key factor in contributing to how properties are valued. And sustainability extends far beyond digital credentials having a lower environmental impact than plastic cards.  Buildings with recognised sustainability certifications often command rental premiums of around 6%, and three‑quarters of security decision‑makers now consider environmental impact in their procurement assessments.

Brivo, the AI innovator and pioneer in cloud-native physical security, announces Brivo AI Week will take place July 27-31, 2026. This virtual event is focused entirely on practical applications of AI that can be quickly implemented to solve security and operational problems. Designed for security integrators, channel partners, and business owners, the five-day virtual event features interactive webinars with AI experts, a live developer workshop, and new, exclusive AI resources guides and toolkits. Outcome-driven technology The security industry is shifting to proactive, outcome-driven technology, a trend validated by recent Brivo research showing that the vast majority of Americans (77%) support the use of AI-enabled cameras when they are tied to positive outcomes such as enhanced safety, theft prevention, and emergency response. This data is based on results from a national survey of 1,008 U.S. consumers conducted by Propeller Insights on behalf of Brivo from May 15-19. The margin of error is plus or minus 3 percentage points with a 95% level of confidence. Costly development cycles Brivo AI Week provides the roadmap for integrators and business leaders to meet this demand by demonstrating how to deploy AI-powered intelligent solutions that solve real-world challenges immediately, and without lengthy and costly development cycles. “Security professionals fully understand the vision and promise of AI to improve security. They’re looking for concrete examples and guidance on the right AI tools, strategies, and API workflows needed to implement practical AI that delivers results,” said Steve Van Till, Founder and President of Brivo. “Brivo AI Week delivers proof points, inspiration, and resources for security professionals who want to improve their business and their customers’ outcomes.” Requested security workflows Brivo AI Week programming includes two live sessions: Beyond the Hype: Practical AI for Real-World Security and Operations -Tuesday, July 28, 2026, 10 a.m. CT - Drako, of Brivo, and Thomas Giella, Jr., Founder of security integration firm Complete I.T. Corp., dive into AI use cases operating in the field today. This interactive discussion, moderated by Cooper Briscoe, Brivo Vice President of Marketing, addresses how to leverage the practical, immediate benefits of AI-driven security. The AI-First Developer Workshop: Building Custom Security Workflows in Minutes - Wednesday, July 29, 2026, 10 a.m. CT - Designed for developers and systems integrators, Brivo Product Managers Darrell Malone, Jr. and Alicia Allen lead this hands-on, live workshop with real-time demonstrations of how to use modern AI tools and the Brivo Security Platform API to build, deploy, and scale custom security workflows in mere minutes. Webinar registrants will receive Brivo’s latest Executive AI Prompt Guide, featuring 60 chatbot prompts, and the Brivo Sample Code Technical Guide containing templates for five commonly requested security workflows.

SharpEagle Technology has announced the launch of its newly redesigned UK website, sharpeagle.uk, created specifically to provide a faster, clearer and more user-friendly experience for industrial customers across the United Kingdom. The refreshed website introduces a modern design, improved mobile responsiveness and simplified navigation, enabling safety managers, procurement teams and industrial operators to find suitable workplace safety products more efficiently. Detailed technical information Customers can now explore SharpEagle’s solutions through clearly organised product categories, detailed technical information and application-focused content designed around the requirements of UK industrial environments. The website features SharpEagle’s key safety product ranges, including: Forklift and material-handling safety systems Forklift camera and monitoring solutions Explosion-proof cameras and CCTV systems ATEX-certified equipment for hazardous areas Industrial warning lights and pedestrian alert systems Portable lighting for demanding work environments Improved website experience These solutions support operations across warehouses, logistics centres, manufacturing plants, construction sites, oil and gas facilities, chemical processing plants and other high-risk industrial locations. The redesigned platform makes it easier for UK customers to understand how each product works, where it can be used and how it may contribute to safer and more efficient operations. Product pages now present specifications, features, applications and supporting visuals in a more structured format. This allows businesses to evaluate available solutions and make informed purchasing decisions with greater confidence. The improved website experience also helps customers quickly identify systems suitable for specific operational risks, including forklift–pedestrian collisions, restricted visibility, hazardous-area monitoring and industrial vehicle movement. Industrial safety equipment The new SharpEagle UK website has been developed to perform effectively across desktop, tablet and mobile devices. Its responsive layout enables customers to browse products, review technical details and submit enquiries from almost any device. Faster access to relevant information also helps reduce the time required to research industrial safety equipment. The fresh visual identity reflects SharpEagle’s continued commitment to innovation, workplace safety and customer-focused service. Strengthening workplace protection SharpEagle provides specialist safety technology designed to help industrial organisations reduce operational risks, improve visibility and strengthen workplace protection. By combining practical safety solutions with localised digital support, the company aims to make it easier for UK organisations to select products that match their operational environments and safety objectives. The website will also serve as a growing information platform, providing product updates, technical guidance, safety insights and industry-focused resources for customers throughout the UK. UK businesses can visit sharpeagle.uk to explore the updated product range, learn more about SharpEagle’s industrial safety technologies and contact the team for product guidance or project-specific enquiries.

OPTEX has launched a new whitepaper examining how datacentre operators can strengthen physical security as facilities grow in scale, complexity and strategic importance. The paper, Physical security for datacentres: A new era, explores the risks of unauthorised access, sabotage and operational disruption, and sets out practical guidance on strengthening perimeter protection, securing restricted areas and server rooms, and improving overall resilience across the entire site. Advanced detection technologies It also examines the role of advanced detection technologies such as LiDAR can play in helping operators reduce false alarms, identify genuine threats more accurately and respond more quickly to potential incidents. “Datacentres are expected to deliver resilient, always-on operations, so physical security needs to be just as robust as the digital defences protecting the data inside,” says Mark Cosgrave, Marketing Director of OPTEX EMEA. “With sites becoming more complex and security teams under pressure to respond quickly and accurately, advanced detection technologies can support a more layered and reliable approach to detection.”

DMP has announced the appointment of Nicola Oakie, Pete Jankowski and Stephen Carney to its video solutions team. A pioneer in intrusion and access control for decades, DMP’s video initiative is the next step in a carefully executed strategy to provide professional dealers and monitoring centers with a world-class unified security platform. The team will report to Ken Francis, DMP Executive Vice President of Video Solutions. After partnering with DMP for over 20 years, Francis officially joined DMP earlier in 2026 as the first to lead the new video monitoring product strategy. His objective is to innovate industry-leading, practical solutions that are easy to deploy, improve detection and reduce false alarms, saving costs for dealers and customers.   Reducing false alarms “Video monitoring requires specialised expertise across technology and channel segments, so assembling the right leadership team is essential,” Francis said. “Our success depends on understanding cameras, analytics, software, monitoring center workflows and dealer success as part of a single ecosystem. I’m thrilled to say this team is made up of some of the most experienced individuals in the industry.” Nicola Oakie will join DMP as Senior Director, Commercial Monitoring Solutions. Born in Scotland, Oakie joined the security industry over 20 years ago in Las Vegas. Oakie recently served as the VP of Sales at Netwatch North America and led national sales at the National Monitoring Center. A trailblazer in video monitoring, Oakie first served as Director of Business Development at industry pioneer I-View Now. Fully integrated security platform Breaking new ground at DMP, Oakie will play the instrumental role of leading the company’s first Monitoring Partner Program, focusing on the needs of retail, guarding and wholesale monitoring operations with security products and services for professionals. Pete Jankowski will assume the role of Vice President of Video Engineering. Jankowski is the founder and former chairman of Next Level Security Systems, Inc., where he was integral in launching the company’s first fully integrated security platform. Previously, Jankowski served as CTO for Loronix, Verint and Cisco Video as a result of the acquisition of SyPixx.   Improving detection capabilities “When the opportunity arose to contribute to the design and development of the next generation of DMP video systems, I was eager to get involved. I’m particularly excited about leveraging AI-enabled video analytics, edge computing, unified platform design and modern streaming technologies,” Jankowski said. “My focus is on innovating robust, integrated solutions that deliver real value, improving detection capabilities, system reliability and ease of deployment.” Stephen Carney will lead DMP product marketing. With over two decades of leadership experience in the security industry, Carney will lead product marketing across all DMP products, with a focus on the accelerated growth of the video platform. Professional monitoring applications Carney recently served as President of Shooter Detection Systems. Previously, he held multiple executive leadership positions at HID Global, where he led product management and marketing initiatives focused on access control, cloud solutions and mobile credentials. Carney spent ten years with Tyco Security Products and Johnson Controls, serving as Senior Director of Video Surveillance, Integration Solutions and Cybersecurity. Before entering the security industry, Carney practiced law and served as a Lieutenant in the US Army. Adding to the ongoing success of their flagship Virtual Keypad™ platform, DMP expanded their AlarmVision® technology and introduced a powerful line of commercial video solutions in 2026, including 12 high-resolution low light IP cameras with active deterrence, designed for professional monitoring applications. “We’re building upon years of investment in expanding our video monitoring platform,” said Brad Tucker, DMP Vice President of Product Management and Support. “The future belongs to solutions that combine intrusion, access control, video and intelligent analytics. As the Original Unified Platform, we’re excited to provide the most advanced experience for those who self-monitor or hire professionals.”

ZeroEyes, creators of the multi-analytics weapons detection and threat intelligence platform, announces that its AI gun detection and intelligent situational awareness platform has been deployed by Kansas’ Bonner Springs–Edwardsville USD 204 to protect students and faculty against gun-related violence. USD 204 serves more than 2,400 PreK–12 students with 455 staff members across a network of schools in the suburban communities of Kansas City, Bonner Springs, and Edwardsville, including one high school, one middle school, three elementary schools, and two pre-K buildings. ZeroEyes complements the district’s multilayered security plan, which also includes school resource officers (SROs), secured entrances, and close, ongoing collaboration with local law enforcement agencies across all three communities.  Situational awareness platform The district secured funding through the Kansas Safe and Secure Firearm Detection Grant Program, administered by the Office of the Kansas Attorney General, to purchase and implement ZeroEyes. “Ensuring the safety of our students and staff is at the core of everything we do,” said Lisa Terrell, Director of Education Foundation & Counseling Services. “The deployment of ZeroEyes is a natural extension of our district’s proactive, layered approach to security, enhancing the strong foundation we’ve built through trusted partnerships with local law enforcement, secure facilities, and dedicated personnel.” Digital security cameras ZeroEyes' AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Center (ZOC), the industry's only U.S.-based, fully in-house operation centre, which is staffed 24/7/365 by specially trained U.S. military and law enforcement veterans. If these experts determine the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to law enforcement and local security teams, often in a matter of seconds from the moment a gun is detected. “Thanks to the Office of the Kansas Attorney General, we can provide an added level of confidence for USD 204’s families and community with ZeroEyes,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “It's great to see the district reinforce its commitment to creating a safe, supportive environment where every student can thrive.”

Athena Security, a physical security and threat detection company specialising in AI-powered weapons detection systems, announced today they are working with MLK Community Healthcare, a non-profit healthcare system in South L.A., to improve security measures at their hospital. MLK Community Healthcare is utilising Athena’s Apollo 500 Weapons Detection System, an Al-driven walk-through concealed weapon detection system designed for busy entrances, such as those at hospitals and healthcare facilities. “Everyone deserves to feel safe going to work every day. Likewise, patients and their loved ones should feel at ease when seeking care at their local healthcare facility," said Lisa Falzone, Athena Security co-founder and president. Threat detection company Lisa Falzone, Athena Security’s co-founder and president, said the device offers peace of mind to healthcare providers and patients alike at a time when violence in hospitals and other healthcare facilities is rising across the country. “Everyone deserves to feel safe going to work every day. Likewise, patients and their loved ones should feel at ease when seeking care at their local healthcare facility,” Falzone said. “By leveraging our expertise in the security space and utilising emerging technology like AI, we’ve created a weapons detection system platform that is potentially saving lives while creating less disruption in the day-to-day activities at healthcare facilities.” Automated weapon detection systems The move comes ahead of a new AB 2975 California law requiring hospitals and certain other healthcare facilities to have automated weapon detection systems at key entrances. “When it came time to comply with California’s AB 2975 workplace violence prevention requirements and implement a weapons detection solution, we conducted an extensive evaluation of the available systems. Athena’s Apollo 500 Healthcare Weapons Detection System stood out as the best overall value, combining effective weapons detection with the operational capabilities and healthcare-focused workflows our hospital needed,” said Trenton Jackson, Director of Public Safety and Support Services at MLK Community Healthcare. Weapons detection platform “Throughout the installation and testing process, Athena has been a responsive collaborator. They’ve worked with us every step of the way to ensure that the weapons detection platform technology works as it should and integrates smoothly into our hospital operations.” Athena Security’s Apollo 500 Weapons Detection System has already been shown to improve security measures at healthcare facilities. A recent case study at an Illinois-based healthcare system found that Athena’s product successfully detected more than 200 weapons at their hospitals in 2025 alone.

Genetec Inc., the global pioneer in enterprise physical security software, announces that SoFi Stadium and Hollywood Park have unified their physical security operations using Genetec™ Security Center. Home to the Los Angeles Rams and Los Angeles Chargers, SoFi Stadium is the premier sports and entertainment destination located at Hollywood Park. The stadium has established itself as a world-class venue, hosting record-breaking concerts and global sporting events while consistently ranking among the top venues in the world. Global sporting events To support events of this scale, the organisation standardised on Security Center to unify video surveillance, access control, automatic license plate recognition (ALPR), and other physical security systems in the 3.1 million-square-foot venue and across the 300-acre Hollywood Park development. Operators manage more than 3,000 cameras, 700 readers, and numerous other systems and sensors from three security control rooms, helping teams maintain situational awareness while streamlining day-to-day operations. "Genetec Security Center has improved our response time efficiency by giving us all the information we need in one platform. We’re able to understand what's happening and make decisions quickly," said Nick Bermensolo, Vice President of Security and Safety at SoFi Stadium and Hollywood Park. Physical security systems Since deploying Security Center, the SoFi Stadium IT team has a reliable, scalable, and cybersecure platform that runs on an isolated network and connects back to centralised servers. During big events, they support security operations by monitoring system performance from the Network Operations Center, ensuring everything is working as it should. The security team can easily handle daily tasks, while IT keeps systems running smoothly on the backend. "The Genetec team doesn’t just understand physical security systems, but IT systems too. With their help, we’ve been able to deploy a reliable and high-performing security platform at scale," said Paul Maldonado, Vice President of IT Infrastructure and Operations at SoFi Stadium and Hollywood Park. AI-based tools Looking ahead, both teams are focused on getting more value out of Security Center, exploring AI-based tools and more automation. They know they have a flexible, scalable platform that can support evolving cybersecurity and network requirements. "Genetec has really helped us establish a technology standard. Security Center is reliable and cybersecure, integrates well with our network, and reduces overhead for both IT and security. That’s the type of technology we want to continue implementing across our business," said Maldonado.

With up to one million fans attending FIFA World Cup™ matches and festivities in Miami, Florida, the Miami-Dade Fire Rescue Department has equipped the city’s host stadium with advanced connected safety technology to help protect spectators, athletes, and event staff. The technology is provided by Blackline Safety, a global pioneer in connected safety technology. Eight of Blackline’s connected EXO area monitors have been discreetly placed throughout the stadium to continuously monitor for potential hazards. Connected safety technology Highly visible, high-stakes environments like the World Cup require emergency responders to prepare for a wide range of potential risks, from accidental incidents to intentional chemical, biological, radiological and other public safety threats. Connected to the Blackline Live cloud platform, EXO technology provides incident commanders with real-time visibility into conditions, ensuring rescue teams can respond quickly if needed. “These are once-in-a-lifetime opportunities, and being asked to protect such a large event is incredible,” said Marcel Berube, Hazmat, Logistics and Training Lieutenant with the Miami-Dade Fire Rescue Department in Florida. “You’re there in case anything happens, and you have a product that’s going to assist you to help everybody if needed." Real-time visibility Of the eight devices deployed, four are EXO 8 area monitors, equipped to detect up to eight gases plus gamma radiation, as well as four G7 EXOs, EXO 8’s predecessor. The monitors transmit readings live over a cellular network to Blackline Live software that act as a central command platform for the fire crew, giving them the instant data to make fast decisions if needed. Its long-lasting battery means no downtime throughout the tournament. “Every day, our technology helps protect workers in some of the world's most demanding environments,” said Cody Slater, CEO, Blackline Safety. “At events like the World Cup, or the Winter Olympics in Italy earlier this year, that same mission extends beyond the worksite to help emergency responders protect the hundreds of thousands of people who have gathered to experience something unforgettable." Connected monitoring solutions This deployment reflects the growing role of connected safety technology in public event security. Increasingly, fire departments and emergency management organisations are adopting cloud-connected monitoring solutions that provide greater visibility, faster communication, and improved coordination during planned events and emergency response operations. Berube and his team were even able to use the data from Blackline's platform to inform the entire Joint Special Operations Command (JSOC), a coordinated group of agencies including police, FBI, and more. Emergency response operations Blackline Safety worked closely with Miami-Dade Fire Rescue throughout planning and deployment to configure the system, support implementation, and help ensure the technology was ready for operational use before fans arrived. “Every experience I’ve had with Blackline has been great,” Berube said. “The support is excellent. If you have a question, they run you through it without a problem, and everyone is very helpful. Every time I've had an issue, problem, question, they've been very supportive.”