Imagine the level of change that has occurred in banking over the last two hundred years. Nordea knows this transformation firsthand. Headquartered in Finland, Nordea employs 30,000 to serve its 10 million customers.
But having successfully navigated two centuries of change, acquiring over 300 banks along the way, Nordea was labouring under an exceedingly complex infrastructure. To remain competitive, they had to simplify and innovate. Their solution? A chatbot powered by intelligent automation.
