Originally founded in Switzerland in 1872, Zurich Insurance Group has become one of the world’s best-known and most established insurers.
They operate in 215 countries with a staff of 55,000. While heritage and scale are good things for an insurer to have, for Zurich UK, they were presenting challenges with legacy processes and operational complexity. The business needed to align its teams and increase its focus on customer experience. And they did, with help from intelligent automation.
