“We didn’t have any time to prepare; customers were already worried and asking for our help as soon as the Government announced the scheme. We knew there was no easy system solution to use so we knew we had to find an alternative response that we could deliver safely at pace for our customers when they needed us the most,” said Katie MarriottHead of Mortgage Services.
For more than 145 years, Leeds Building Society has helped its members save and have the home they want. As the COVID-19 pandemic impacted the UK economy, the Society needed to rapidly respond to Government-led initiatives designed to alleviate financial stress, one of which was the deferral of mortgage repayments. How did the Society respond so quickly, helping to reassure members during this critical time? It extended its Blue Prism digital workforce.
