Brian Ishikawa has always kept tight control over his video surveillance system, allowing only authorised personnel within his corporate security division to access video footage.
So it was a change for Ishikawa, Senior Vice President and Director of Corporate Security for the Bank of Hawaii, to get used to the idea of authorised staff from the bank’s branch division being able to review video for operational, compliance and marketing-related purposes. The insights collected from the video are helping the bank make more strategic decisions about staffing, customer service and even future branch design.
