Nuance Communications, Inc. announced that National Australia Bank (NAB), one of Australia's major banks, is leveraging an advanced biometrics solution for authenticating customers and enabling fraud detection, Nuance Gatekeeper, to improve the customer experience and strengthen the bank's security standards around customers' authentication processes.
Nuance biometrics and security solution powers NAB's VoiceID service that authenticates NAB customers' voices in seconds, helping to prevent fraudsters from accessing bank accounts using a customer's credentials or information. NAB's users choosing this authentication process will record their unique voiceprint simply by talking to a NAB banker on the phone.
