In the world of cybersecurity, ethical hacking proactively identifies security vulnerabilities before malicious actors (i.e., unethical hackers) can exploit them. By simulating real-world attacks, organisations can strengthen defences, protect sensitive data, and maintain public trust. In the physical security world, ethical hacking can transform cybersecurity of security systems from a reactive struggle into a strategic safeguard. We asked our Expert Panel Roundtable: What is the role of ethical hacking as it relates to physical security?

Next-generation (Next-Gen) technologies are products, services, or infrastructures that represent a significant leap forward rather than a small, incremental update. In the physical security industry, NextGen products are those that enable disruptive change, breakthrough performance, and a fundamental change that renders previous products obsolete. We asked our Expert Panel Roundtable: What is the next generation of physical security solutions, and how will they change the industry?

Emphasising proactive rather than reactive security shifts the focus from dealing with crises and damage control to prevention. Advantages of a proactive approach include cost efficiency, better business continuity, and fewer crises that draw attention away from strategic improvements. Staying ahead of threats is a core mission of the security department, and technology has evolved to enable security professionals to deliver on that mission better than ever. We asked our Expert Panel Roundtable: How are security systems transitioning from reactive to proactive, and what is the benefit?

Multiple technology trends are transforming the physical access control market. There is a fundamental shift away from physical cards and keys toward digital identities — mobile credentials, digital wallets, biometrics, and cloud-native access platforms. These next generation access solutions are radically reshaping how buildings operate, protect staff, and perform functionally. At the same time, AI and analytics solutions are being layered onto these physical access control systems to support predictive threat detection and behavioural insights. Access data itself is becoming an asset for sustainability, space optimisation, and smart building initiatives. Risk, impact operations and experience The annual HID Global Security and Identity Trends Report highlights these and other issues The annual HID Global Security and Identity Trends Report highlights these and other issues. The survey cites improving user convenience as a priority for nearly half of organisations, while 41% are focused on simplifying administration, and 28% struggle with system integration. These are not theoretical challenges, they are day‑to‑day friction points that add cost, increase risk, impact operations and experience, and, of course, must be addressed. HID Global’s commercial focus HID Global’s commercial focus is to help organisations digitise their access control — with mobile identities, biometrics, and cloud platforms — and then to use the data to deliver more value. “We are turning access control from an operational cost into a software-driven asset that improves efficiency, supports Environmental, Social, and Governance (ESG) goals and even creates new revenue opportunities,” says Steven Commander, HID Global’s Head of Consultant Relations. The impact of digital transformation Digital transformation is the method of moving access control from hardware and physical credentials Digital transformation is in the process of moving access control from hardware and physical credentials to a software-driven, integrated experience. The transformation strengthens security while also improving user convenience — transforming the “pavement to the desk” journey. HID enables this shift through mobile credentials, biometrics, cloud-native platforms, and solutions that allow third-party applications to run on door hardware. “This helps customers turn access data into operational and commercial outcomes, while also improving the overall user experience,” says Commander.  Digital transformation in access control is not focused on chasing the latest trends. Rather, transformation is about turning software, data and integration into outcomes that matter to customers, says HID. “Security becomes stronger and more adaptive,” says Commander. “Operations become simpler and more cost‑effective. Experiences become seamless and consistent. Sustainability moves from ambition to action. And the financial case becomes clearer as efficiencies are banked and new value streams emerge.” The challenge of futureproofing with long lifecycles Given that physical security technologies will be in place for 15 to 20 years, it is important to plan for how systems can evolve over time. Considering how rapidly security threats, compliance standards, and user expectations change, 15 to 20 years is a long time. The decisions made at the beginning of a system’s lifecycle can either limit flexibility later (which will be costly) or enable long-term adaptability. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important Choosing products and platforms that are open, interoperable, and designed for updates can enable future-proof projects. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important.  In addition, systems built on open controller platforms — such as Mercury — enable organisations to switch software providers or expand functionality without replacing core door hardware. Architectural openness is key to system lifecycles and maximising the return on investment (ROI) from a chosen solution. Digital credentials and mobile access Flexibility and upgradeability should also be top of mind when it comes to endpoints like access control readers. While RFID cards are still commonplace, there is a clear trend toward digital credentials and mobile access. Readers that support both allow organisations to transition at their own pace, without committing to a full system overhaul. A long system lifecycle does not mean technology should remain static. Security, particularly cybersecurity, demands more frequent updates. Technologies that support firmware upgrades in the field extend the value of a deployment while helping organisations keep pace with emerging threats. In that sense, lifecycle thinking is not just about longevity — it’s about maintaining resilience and readiness over time. Applying biometrics and mobile identities Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction. Many organisations are now deploying biometrics to support fast, seamless access journeys, with adoption already around 39% in access control according to HID’s recent research.  In addition, 80% of organisations surveyed expect to deploy mobile identities within the next five years. Full technology integration enables tap‑to‑access without opening an app; the user journey becomes faster, safer, and more convenient. “It is where the industry is headed and we are at the vanguard of this,” says Commander.    Ongoing challenge of cybersecurity At HID Global, cybersecurity is embedded into everything, from corporate processes and development practices to the solutions they bring to market. “Our approach ensures that customers can strengthen their overall security posture, not only by deploying secure products but by benefitting from HID’s commitment to the highest industry standards,” says Commander. HID holds multiple globally recognised certifications, including ISO 27001, ISO 14298, SOC Type 2 and CSA STAR, which demonstrate their robust information security and cloud security practices. In addition, HID’s SEOS® secure chipset is independently SEAL-certified, providing one of the most advanced levels of protection available on the market today. “Ultimately, this means organisations are not just purchasing isolated secure products; they are implementing solutions developed and delivered within a comprehensive, cybersecure framework,” says Commander. “When deployed according to best practices, HID solutions enable customers to achieve the highest levels of resilience against evolving physical and cyber threats.” Developing green and sustainable solutions A huge amount of waste is generated from the manufacture of plastic RFID access cards Digital credentials align with the sustainable solutions that everyone wants. A huge amount of waste is generated from the manufacture of plastic RFID access cards. Over 550 million access cards are sold annually. This creates 2,700 tons of plastic waste and 11,400 tons of carbon, based on a PVC card weighing 5 grams.  Therefore, digital credentials self-evidently reduce the reliance on plastic cards (helping reduce carbon emissions by up to 75% according to HID’s research), while leveraging access control system data supports energy optimisation by shutting down or reducing systems in unused spaces. Energy use and CO₂ emissions can be cut dramatically, showing how access systems can contribute to sustainability goals and green building certification. What is the latest in smart buildings? Smart buildings increasingly rely on mobile access control as the backbone for digital services. Real-time access data enables new services such as automated room bookings, HVAC control, lift/elevator calling, e-bike hiring, and so on. Smart buildings increasingly rely on mobile access control as the backbone for digital services The financial upside is clear; smart, digitally transformed buildings can deliver around 8% higher yields per square foot versus traditional office space. Operational savings accrue from reduced administration, the removal of card production and shipping, and lighter IT support. This creates a value cycle — better experiences drive adoption, adoption fuels monetisation, and monetisation funds further improvements. Achieving technology impact in the real world One standout project is One Bangkok – a $3.9 billion mixed used development in Thailand – which demonstrates the scale of what can be achieved when access control data is used for optimisation, particularly when it comes to monitoring facilities usage and occupier behaviours. By switching lights off or lowering the temperature in unused rooms, for example, the One Bangkok building demonstrates this potential with a 22% reduction in energy consumption, saving 17,000 MWh and 9,000 tons of CO₂ annually.  Sustainability is a key factor in contributing to how properties are valued. And sustainability extends far beyond digital credentials having a lower environmental impact than plastic cards.  Buildings with recognised sustainability certifications often command rental premiums of around 6%, and three‑quarters of security decision‑makers now consider environmental impact in their procurement assessments.

Salto announces the launch of the outdoor-ready version of the Salto Ælement Fusion smart locking solution. This new offering expands our electronic access portfolio to include exterior doors and challenging weather conditions. Designed for premium residential properties and the hospitality sector, this next-generation access control solution completely removes traditional lock hardware from the door face. By integrating all electronic components, battery packs, and internal boards within the door, Ælement Fusion enables property operators to maintain a clean, unified design from interior suites to exterior areas, guest rooms, apartments, and common spaces – all without sacrificing security, compromising weather resistance, or downgrading the user experience. Protecting sensitive components This new, outdoor-ready range addresses a key challenge in premium architecture: delivering secure, keyless access without the bulky hardware that disrupts aesthetics, particularly for exterior applications. Ælement Fusion features a compact, flush-mounted circular reader ring compatible with smart credentials and digital mobile keys, including Wallet keys. Additionally, its minimalist design relocates core electronics inside the door, preserving the sleek reader construction while protecting sensitive components from environmental exposure for maximum durability. Specially designed climate gaskets seal against rain, humidity, and extreme temperatures, making Ælement Fusion a class-pioneer exterior solution. Significant engineering advancements With this launch, Salto has bridged the gap between climate engineering and seamless design. Property operators no longer need to choose between architectural aesthetics and the hardiness required for exterior spaces. By concealing operational technology within the door and enhancing the user experience with an interactive light ring, they deliver uncompromising security that also withstands the elements. Ælement Fusion boasts several significant engineering advancements designed to enhance outdoor use while incorporating industry-pioneer gasket protection. The result is a reliable smart-locking solution that performs optimally, even in the most challenging outdoor environments. Key features include: A compact, sleek reader with no lock hardware on the door itself, delivering a cutting-edge, minimalist solution. A clean, interactive circular light ring, available in four premium finishes – Satin Steel, Matte Black, White, and Polished Brass – to suit any architectural aesthetic and blend naturally with materials such as timber, marble, or glass. A variety of door handles and finishes to complement any door style. EU and ANSI versions specially designed to fit on standard-profile doors. IP55 certification, ensuring reliable protection against dust and water ingress in outdoor environments. The Ælement Fusion smart locking range also integrates seamlessly with Salto’s extensive smart access ecosystem, supporting real-time wireless technology, automated access management, and mobile-first keyless experiences. The new Ælement Fusion is available globally from this month.

Gunnebo Entrance Control has launched HiSec Nova, a new security portal introducing three newly developed technologies covering occupancy detection, drive control and system intelligence. Developed for environments where organisations require effective control of authorised entrance without the need for ballistic or attack-rated protection, HiSec Nova combines advanced detection capabilities with a compact footprint together with simplified installation and servicing. Advanced security portal Says Emiliano Ciantra, Product Manager at Gunnebo Entrance Control: "HiSec Nova was developed from the ground up around three priorities: detection accuracy, aesthetic design and ease of ownership. We wanted to take a fresh look at how a security portal performs, how it is maintained and how it can be integrated into different environments. The result is a system that simplifies installation and servicing while delivering the levels of detection and control organisations expect from an advanced security portal." At the centre of the system is Visira™, a newly developed detection technology available in two configurations. Using high-density digital sensing technology and engineered algorithms, VisiraTM verifies occupancy within the portal to support accurate single person detection. Complex access scenarios For applications requiring enhanced analysis, Visira™ Omni combines dual-camera technology with AI-driven image analytics to deliver volumetric 3D passage analysis and accurate people counting. Unlike traditional volume-based systems, it can distinguish between individuals and carried items, helping to maintain detection accuracy in more complex access scenarios. HiSec Nova also introduces SmoothDrive™, a newly developed drive mechanism engineered to improve portal operation and long-term performance. The system delivers controlled, near-silent movement, while integrated impact detection contributes to both user safety and system durability. Rapid system responses Supporting these technologies is NexusCore™, a new electronics architecture that processes information in milliseconds, enabling rapid system responses while coordinating sensing, control and mechanical functions throughout the portal. Emiliano concluded: "The development of HiSec Nova provided an opportunity to rethink several of the core technologies that sit behind security portal performance. By bringing together new approaches, we have been able to enhance performance while simplifying installation, servicing and day-to-day operation.” "We also wanted to reduce complexity for the teams responsible for installing and maintaining the system. By improving access to key electrical and mechanical components, HiSec Nova supports faster installation, simpler servicing and reduced maintenance requirements over the lifetime of the portal."

ZeroEyes, creators of the multi-analytics weapons detection and threat intelligence platform, announces that its AI gun detection and intelligent situational awareness software has been deployed by Kansas’ Meade USD 226 to help protect students, staff, and visitors from gun-related threats. Located in Meade County, the district serves approximately 350 students with 40 staff members across two schools, a combined elementary campus serving pre-K through 8th grade and a high school. The addition of ZeroEyes complements the district’s multi-layered security plan, which also includes a SafeDefend system that alerts staff and first responders in the event of an incident, along with a comprehensive camera system, locked and secured entrances, and other access controls. Broader community initiatives The district secured funding through the Kansas Safe and Secure Firearm Detection Grant Program, administered by the Office of the Kansas Attorney General, to purchase and implement ZeroEyes. The grant followed coordination with local law enforcement and community leaders to identify AI gun detection as a key safety priority aligned with broader community initiatives. “The addition of ZeroEyes to our security roster adds another layer of safety, enabling us to identify a potential threat before it even enters the building,” said Rex Bruce, Superintendent at Meade USD 226. “The critical time provided with the technology helps us respond faster, strengthening our overall preparedness across the district.” Law enforcement veterans ZeroEyes’ AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Center (ZOC), the industry’s only U.S.-based, fully in-house operations center staffed 24/7/365 by specially trained U.S. military and law enforcement veterans. If the threat is determined to be valid, alerts and actionable intelligence — including visual description, gun type, and last known location — are dispatched to law enforcement and school officials, often in a matter of seconds from the moment a gun is detected. "We're proud to support Meade USD 226’s mission to provide a safe, secure learning environment," said Mike Lahiff, CEO and cofounder of ZeroEyes. "The district's decision to implement ZeroEyes through the Kansas Safe and Secure Firearm Detection Grant demonstrates their dedication to prioritising security and enabling their students to focus on their education."

dormakaba has been recognised as one of TIME magazine’s Most Sustainable Companies 2026, ranking 662nd among 5,800 assessed companies worldwide. Following a comprehensive evaluation process, only 750 companies were selected for inclusion in the annual ranking. The recognition highlights organisations that are leading the way in sustainability and setting benchmarks for responsible business practices, transparency, and accountability. Reducing environmental impact “We are proud to be recognised among TIME’s Most Sustainable Companies 2026,” says Stephanie Ossenbach, Group Sustainability Officer of dormakaba. “This recognition reflects the commitment of our employees around the world and reinforces our ambition to create sustainable value for our customers, shareholders, employees, and the communities in which we operate. Sustainability is an integral part of how we do business and how we shape the future of access solutions.” The ranking was developed by TIME in partnership with Statista and is based on a rigorous assessment of more than 20 key performance indicators. The evaluation covers sustainable business practices, external sustainability ratings and commitments, reporting standards and transparency, as well as environmental and social performance. As a global provider of access solutions, dormakaba is committed to supporting customers in creating safe, secure, and sustainable buildings and infrastructure. The company’s sustainability efforts focus on reducing environmental impact, fostering an inclusive workplace, maintaining high ethical standards, and driving innovation that supports a more sustainable built environment.

Amthal has completed an upgrade of the access control infrastructure at Lion Health Care, supporting the medical practice with a fully integrated system designed to manage security across a complex, high traffic healthcare environment. Lion Health Care in Stourbridge is a large, multi-disciplinary medical practice providing a broad range of primary care services to the local community. With a high volume of patients, staff and visitors moving through the building each day, the site requires carefully managed access across clinical, administrative and restricted areas. Access control system The project involved the full replacement and enhancement of an existing access control system, incorporating a combination of updated readers, controllers and wireless handle sets. In total, more than 50 doors across the site were brought into the upgraded system, creating a unified and centrally managed platform that aligns with the operational and governance requirements of a busy medical practice. Says Jürgen Versluis, Finance and Data Manager, Information Governance Lead and Senior Information Risk Owner at Lion Health Care, Stourbridge: “Maintaining the security of our premises and the sensitive information we hold is a fundamental part of how we operate, so it was important any upgrade strengthened both control and day to day usability.” Busy healthcare environment “The new system gives us a far more effective way to manage access across the site, while still aligning with our governance responsibilities. Carrying out the work overnight was essential, as it meant there was no disruption to patient care, and the team showed a clear understanding of how to work within the demands of a busy healthcare environment.” Delivering the upgrade within a live healthcare environment required careful planning, with all installation and commissioning carried out of normal operating hours to avoid disruption to patients and clinical services. An Amthal team of four engineers worked overnight to complete the critical phases, ensuring the system was fully configured, tested and operational. Information governance standards The upgraded system provides improved control over access permissions, enabling staff to manage entry points with greater accuracy and accountability. The inclusion of wireless handle sets also reduced the need for extensive cabling, allowing for a more efficient installation process across existing doors while maintaining the integrity of the building. Throughout the project, attention was given to ensuring the system configuration aligned with information governance standards, supporting auditability and secure access management across clinical and administrative areas. The result is a scalable solution that can be adapted as the practice evolves, with the flexibility to accommodate future changes in staffing, access requirements or building use. David Williamson, Business Development Manager at Amthal Fire & Security, concluded: “This project reflects the importance of delivering technical upgrades in a way that respects the operational realities of healthcare environments. Working overnight allowed us to complete a complex installation without interrupting day to day services, while ensuring the system was fully functional and ready for immediate use. The outcome is a cohesive access control solution that provides clarity, control and reliability across the entire site.”

The University of West London (UWL) is benefitting from enhanced fire safety visibility and streamlined system management thanks to the integration of AdvancedLive across multiple campuses. Over the past three years, the University has undertaken a significant investment programme to upgrade its fire protection infrastructure. This included systematically replacing legacy MxPro 4 and Kentec systems with next-generation MxPro 5 panels, ensuring consistency across six campuses in West London and Oxford. Faster incident response Most recently, Ruskin College, now part of the University of West London, underwent a seamless upgrade across its historic Oxford estate, which includes five main buildings such as the Rookery, first constructed in 1913. Despite the complexity of integrating newer extensions like the Callaghan Library, the project was completed without disruption, thanks to the adaptability and flexibility of the MxPro 5 platform. With more than 27 Advanced panels installed across education, office, and residential buildings, the University has now connected three of its main campuses to AdvancedLive, with plans to extend the platform further. Using map-based views, facilities teams and security staff gain a real-time overview of their fire system estate, enabling faster incident response and more efficient day-to-day management. Remote access capability For a large and dispersed organisation like UWL, the ability to locate alarms or faults quickly across complex buildings has been transformational. AdvancedLive’s intuitive dashboard and remote access capability allow fire isolations, enablements and weekly testing to be managed digitally, eliminating unnecessary site visits and reducing both costs and carbon footprint. The system configuration reflects the unique requirements of each campus: St Mary’s Road Campus operates 13 panels, with Apollo REACH wireless devices deployed within library pods and coincidence detection programmed across third-party systems. Ruskin College Campus features six panels, each building configured with bespoke cause-and-effect strategies, all reporting to central security points. Paragon House integrates four panels with phased evacuation and delays across its 12-storey tower block. Unified management interface Additional campuses, including Cavendish & Century and Drama Studio London, benefit from tailored programming for linked buildings and theatre operations respectively. In every case, AdvancedLive provides a unified management interface for system status, alarms, faults, and disablements. Jason Bennett, Division Manager at Alarm Communication Limited, who led the installation, said: “From both an admin and engineering perspective, AdvancedLive has been extremely positive. The live system view and detailed log make daily management much simpler, while remote access means the facilities team can react quickly and efficiently to any issue. The installation was straightforward, and Advanced’s support throughout the process was excellent.” Sustainable fire system management Salvy Vittozzi, Sales Manager for UK South East at Advanced, added: “The University of West London is a great example of how AdvancedLive can transform fire system oversight across a complex estate. By combining the proven reliability of the MxPro 5 panels with the real-time visibility of AdvancedLive, the University now benefits from a solution that’s not only robust today but also scalable for the future. It’s fantastic to see how this investment is already saving time, reducing unnecessary travel, and strengthening fire safety management.” Looking ahead, UWL plans to expand AdvancedLive connectivity to the remainder of its estate, ensuring consistent oversight and centralised control across all sites. For universities and multi-site organisations, the combination of MxPro 5 and AdvancedLive provides a powerful foundation for safe, efficient and sustainable fire system management.

Located in Calama, in Chile’s Antofagasta Region, El Loa Aerodrome is a strategic airport serving one of the country’s most important mining zones. With more than 1.4 million passengers handled annually, the airport plays a vital role in supporting regional mobility, business travel, and the operational needs of Chile’s mining industry. As passenger traffic continued to grow, El Loa Aerodrome required a more advanced security infrastructure capable of supporting continuous monitoring, passenger traceability, and reliable operation in a high-demand airport environment. Critical aviation workflows Challenges - El Loa Aerodrome needed a security system that could provide complete coverage across both indoor and outdoor areas. The client required continuous monitoring of the terminal, runway, boarding areas, restricted zones, corridors, waiting halls, and boarding gates, without blind spots. Another key challenge was passenger and luggage identification. In a busy airport environment, DGAC needed to accurately identify passengers and their baggage in real time, helping improve traceability and strengthen response capabilities in the event of incidents. The airport also had to manage security under high passenger flow. With more than 1.4 million passengers each year and continued growth in demand, the solution had to support daily operations without creating disruption. At the same time, it needed to integrate smoothly with DGAC’s existing systems and critical aviation workflows. Intelligent video surveillance system Solutions - To address these needs, Dahua Technology provided an integrated intelligent video surveillance system designed for critical airport environments. The solution combined high-definition monitoring, real-time visualization, continuous recording, remote access, and intelligent identification capabilities to support the airport’s operational requirements. Dahua bullet and dome cameras were installed in strategic areas across the airport, including the terminal, runway, boarding zones, and restricted areas. These cameras enabled high-definition monitoring of key locations and helped ensure that important operational spaces remained visible at all times. Real-time monitoring The system was designed to cover 100% of the airport’s critical zones, including corridors, waiting halls, and boarding gates. This helped DGAC establish a more complete security view of the facility, reducing blind spots and improving situational awareness across the building. A dedicated integrated monitoring centre was also implemented, allowing the operations team to view live video in real time. With remote access and continuous recording, the control room provided a reliable platform for daily supervision, incident verification, and security coordination. In addition, Dahua’s intelligent identification technology enabled the client to identify passengers and luggage more precisely. This improved traceability throughout the aerodrome and strengthened the team’s ability to respond quickly and effectively when security incidents occurred. Results - With Dahua’s intelligent video surveillance solution, El Loa Aerodrome significantly enhanced its security operations. The system now supports the safe management of more than 1.4 million passengers annually, while providing 24/7 real-time monitoring across the facility.

Comelit-PAC has worked with The Hillcrest Group of Companies to upgrade the door entry system at the Mary Slessor Building, combining GDX Next with Housing Central to simplify access management and support a more efficient service for residents and housing teams. The Mary Slessor Building in Dundee is a residential apartment block comprising eight apartments. When reviewing options for the upgrade, Hillcrest was looking for a video door entry solution to provide a reliable experience for residents while supporting more efficient day-to-day management. Existing cabling infrastructure A key requirement was the ability to utilise the building's existing wiring infrastructure, helping to minimise disruption and avoid the additional time and cost often associated with replacement projects. To meet these requirements, Hillcrest selected GDX Next, Comelit-PAC's door entry platform designed for social housing and residential environments. Covering the building's main entrance and all eight apartments, the system was installed using the existing cabling infrastructure, allowing the upgrade to be completed without extensive rewiring works throughout the building. Reducing installation costs Mike Biggam, Operations Supervisor (Electrical) at The Hillcrest Group of Companies, said: "We required a video door entry solution that would be reliable for residents while making the system easier for our teams to manage. The ability to retain the existing wiring infrastructure was a significant factor in our decision, helping minimise disruption and reduce installation costs. Combined with Housing Central, GDX Next has given us a more efficient way to manage access across the building." Alongside the door entry upgrade, Hillcrest implemented PAC's Housing Central platform to provide cloud-based management of access credentials. Through a centralised system, authorised personnel can manage access permissions remotely, reducing the need for routine site visits and enabling changes to be made quickly when required. Access management projects For Hillcrest, the project has delivered benefits for both residents and operational teams. Residents now have access to a video door entry system designed to support secure and convenient visitor management, while housing teams can administer access permissions remotely through a single platform. This provides greater visibility of the system and reduces the time required to manage routine access-related tasks. Margaret-Ann Sheppard, Business Development Manager at Comelit-PAC, concluded: "Successful access management projects start with understanding how our customers operate. By working closely with Hillcrest and understanding its requirements, we were able to deliver a solution that supports residents while giving housing teams greater visibility, flexibility and control over day-to-day access management."