Next-generation (Next-Gen) technologies are products, services, or infrastructures that represent a significant leap forward rather than a small, incremental update. In the physical security industry, NextGen products are those that enable disruptive change, breakthrough performance, and a fundamental change that renders previous products obsolete. We asked our Expert Panel Roundtable: What is the next generation of physical security solutions, and how will they change the industry?

Emphasising proactive rather than reactive security shifts the focus from dealing with crises and damage control to prevention. Advantages of a proactive approach include cost efficiency, better business continuity, and fewer crises that draw attention away from strategic improvements. Staying ahead of threats is a core mission of the security department, and technology has evolved to enable security professionals to deliver on that mission better than ever. We asked our Expert Panel Roundtable: How are security systems transitioning from reactive to proactive, and what is the benefit?

Multiple technology trends are transforming the physical access control market. There is a fundamental shift away from physical cards and keys toward digital identities — mobile credentials, digital wallets, biometrics, and cloud-native access platforms. These next generation access solutions are radically reshaping how buildings operate, protect staff, and perform functionally. At the same time, AI and analytics solutions are being layered onto these physical access control systems to support predictive threat detection and behavioural insights. Access data itself is becoming an asset for sustainability, space optimisation, and smart building initiatives. Risk, impact operations and experience The annual HID Global Security and Identity Trends Report highlights these and other issues The annual HID Global Security and Identity Trends Report highlights these and other issues. The survey cites improving user convenience as a priority for nearly half of organisations, while 41% are focused on simplifying administration, and 28% struggle with system integration. These are not theoretical challenges, they are day‑to‑day friction points that add cost, increase risk, impact operations and experience, and, of course, must be addressed. HID Global’s commercial focus HID Global’s commercial focus is to help organisations digitise their access control — with mobile identities, biometrics, and cloud platforms — and then to use the data to deliver more value. “We are turning access control from an operational cost into a software-driven asset that improves efficiency, supports Environmental, Social, and Governance (ESG) goals and even creates new revenue opportunities,” says Steven Commander, HID Global’s Head of Consultant Relations. The impact of digital transformation Digital transformation is the method of moving access control from hardware and physical credentials Digital transformation is in the process of moving access control from hardware and physical credentials to a software-driven, integrated experience. The transformation strengthens security while also improving user convenience — transforming the “pavement to the desk” journey. HID enables this shift through mobile credentials, biometrics, cloud-native platforms, and solutions that allow third-party applications to run on door hardware. “This helps customers turn access data into operational and commercial outcomes, while also improving the overall user experience,” says Commander.  Digital transformation in access control is not focused on chasing the latest trends. Rather, transformation is about turning software, data and integration into outcomes that matter to customers, says HID. “Security becomes stronger and more adaptive,” says Commander. “Operations become simpler and more cost‑effective. Experiences become seamless and consistent. Sustainability moves from ambition to action. And the financial case becomes clearer as efficiencies are banked and new value streams emerge.” The challenge of futureproofing with long lifecycles Given that physical security technologies will be in place for 15 to 20 years, it is important to plan for how systems can evolve over time. Considering how rapidly security threats, compliance standards, and user expectations change, 15 to 20 years is a long time. The decisions made at the beginning of a system’s lifecycle can either limit flexibility later (which will be costly) or enable long-term adaptability. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important Choosing products and platforms that are open, interoperable, and designed for updates can enable future-proof projects. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important.  In addition, systems built on open controller platforms — such as Mercury — enable organisations to switch software providers or expand functionality without replacing core door hardware. Architectural openness is key to system lifecycles and maximising the return on investment (ROI) from a chosen solution. Digital credentials and mobile access Flexibility and upgradeability should also be top of mind when it comes to endpoints like access control readers. While RFID cards are still commonplace, there is a clear trend toward digital credentials and mobile access. Readers that support both allow organisations to transition at their own pace, without committing to a full system overhaul. A long system lifecycle does not mean technology should remain static. Security, particularly cybersecurity, demands more frequent updates. Technologies that support firmware upgrades in the field extend the value of a deployment while helping organisations keep pace with emerging threats. In that sense, lifecycle thinking is not just about longevity — it’s about maintaining resilience and readiness over time. Applying biometrics and mobile identities Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction. Many organisations are now deploying biometrics to support fast, seamless access journeys, with adoption already around 39% in access control according to HID’s recent research.  In addition, 80% of organisations surveyed expect to deploy mobile identities within the next five years. Full technology integration enables tap‑to‑access without opening an app; the user journey becomes faster, safer, and more convenient. “It is where the industry is headed and we are at the vanguard of this,” says Commander.    Ongoing challenge of cybersecurity At HID Global, cybersecurity is embedded into everything, from corporate processes and development practices to the solutions they bring to market. “Our approach ensures that customers can strengthen their overall security posture, not only by deploying secure products but by benefitting from HID’s commitment to the highest industry standards,” says Commander. HID holds multiple globally recognised certifications, including ISO 27001, ISO 14298, SOC Type 2 and CSA STAR, which demonstrate their robust information security and cloud security practices. In addition, HID’s SEOS® secure chipset is independently SEAL-certified, providing one of the most advanced levels of protection available on the market today. “Ultimately, this means organisations are not just purchasing isolated secure products; they are implementing solutions developed and delivered within a comprehensive, cybersecure framework,” says Commander. “When deployed according to best practices, HID solutions enable customers to achieve the highest levels of resilience against evolving physical and cyber threats.” Developing green and sustainable solutions A huge amount of waste is generated from the manufacture of plastic RFID access cards Digital credentials align with the sustainable solutions that everyone wants. A huge amount of waste is generated from the manufacture of plastic RFID access cards. Over 550 million access cards are sold annually. This creates 2,700 tons of plastic waste and 11,400 tons of carbon, based on a PVC card weighing 5 grams.  Therefore, digital credentials self-evidently reduce the reliance on plastic cards (helping reduce carbon emissions by up to 75% according to HID’s research), while leveraging access control system data supports energy optimisation by shutting down or reducing systems in unused spaces. Energy use and CO₂ emissions can be cut dramatically, showing how access systems can contribute to sustainability goals and green building certification. What is the latest in smart buildings? Smart buildings increasingly rely on mobile access control as the backbone for digital services. Real-time access data enables new services such as automated room bookings, HVAC control, lift/elevator calling, e-bike hiring, and so on. Smart buildings increasingly rely on mobile access control as the backbone for digital services The financial upside is clear; smart, digitally transformed buildings can deliver around 8% higher yields per square foot versus traditional office space. Operational savings accrue from reduced administration, the removal of card production and shipping, and lighter IT support. This creates a value cycle — better experiences drive adoption, adoption fuels monetisation, and monetisation funds further improvements. Achieving technology impact in the real world One standout project is One Bangkok – a $3.9 billion mixed used development in Thailand – which demonstrates the scale of what can be achieved when access control data is used for optimisation, particularly when it comes to monitoring facilities usage and occupier behaviours. By switching lights off or lowering the temperature in unused rooms, for example, the One Bangkok building demonstrates this potential with a 22% reduction in energy consumption, saving 17,000 MWh and 9,000 tons of CO₂ annually.  Sustainability is a key factor in contributing to how properties are valued. And sustainability extends far beyond digital credentials having a lower environmental impact than plastic cards.  Buildings with recognised sustainability certifications often command rental premiums of around 6%, and three‑quarters of security decision‑makers now consider environmental impact in their procurement assessments.

ISC West 2025 in Las Vegas showcased the latest advancements in security technology, offering security professionals a glimpse into the future of the industry. This year's expo highlighted the growing influence of artificial intelligence (AI), cloud computing, and enhanced integration. The pioneering comprehensive and converged security event attracted nearly 29,000 industry professionals to the Venetian Convention Centre.  Integration into unified platforms Several companies emphasised the importance of cloud-based solutions and the integration of diverse security components into unified platforms. For example, Brivo's Security Suite provides “everything in one platform” – not just access control. Customers only pay for what they use because the system is flexible and scalable from a single door to enterprise level applications. Brivo’s suite includes video, but the system can also tie in with third-party “partners.” Genetec's Security Centre allows for more frequent updates through the cloud. Milestone is undergoing a two-year transition to bring its Xprotect system into the future by incorporating Arcules and Briefcam into a video-as-a service product. Suprema introduced BioStar X, which integrates access control and video analytics into a single platform. AI and mobile credentials  Axis Communications’ Cloud Connect product announced three new partnerships at ISC West 2025 Axis Communications’ Cloud Connect product announced three new partnerships at ISC West – Eagle Eye Networks, SecuriThings, and Wesco. They join the three partners announced during the first year of Axis Cloud Connect – Genetec, Kone (elevators) and Milestone. AI and mobile credentials were still hot topics at ISC West 2025, but the conversation has evolved beyond amazement at the technologies’ capabilities and now centres on more practical aspects. From the theoretical to the practical “AI and mobility are still the ‘flavors de jour,’ but messages are evolving to manifest AI for better outcomes,” says Heather Torrey, General Manager, Commercial Security, Americas, for Honeywell Building Automation. The company has reframed its security portfolio to be very building- and business-focused, continuing to grow and evolve after the recent acquisition of LenelS2. “From the theoretical to the practical, we want customers to be part of the conversation so we can deliver AI that is meaningful to them, focusing on what’s most important,” says Torrey. Under Honeywell’s new ownership structure, “each part of the business can be more focused on customers’ needs,” she says. Honeywell continues its journey around mobile access and credentialing and migrating to cloud solutions. Innovations in Access Control Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems Access control remains a critical component of security systems, and ISC West 2025 showcased several innovations in this area. Acre is releasing “Gallery,” its version of the App Store for access control. DormaKaba is launching the Keyscan KC Series door controller with TCP/IP connectivity and enhanced features. Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems. Johnson Controls highlighted its C-Cure command centre and C-Cure IQ web client, offering a unified approach to access control and video. Hardware integrations for security panels For service provider Alarm.com, hardware products prepare a path to greater customer experiences, says Abe Kinney, Alarm.com’s Director, Product Management, who oversees hardware integrations for security panels, sensors, video, etc., and drives new product development. “We are looking to bridge the physical world to digital world,” he says. “We want to bring an advantage to our dealers that they can bring to customers.” Because Alarm.com’s customers pay a monthly fee, the products must be durable and economical, says Kinney. “It should work with no need for truck rolls.” The importance of longevity and flexibility Products are evaluated based on features, price, and ease of installation Products are evaluated based on features, price, and ease of installation. In particular, longevity is important for the Alarm.com’s pro channel. There is also a growing emphasis on deterrence industrywide. Says Kinney: “We recognise that detection is part of it, but we need to prevent problems from happening in the first place. And the industry is re-evaluating.” When it comes to cloud intelligence, Eagle Eye Networks puts the emphasis on flexibility. They offer AI that can perform anywhere on the system infrastructure, on the camera, on their on-site bridge device, or in the cloud. They support their own AI and also any AI product from a third party. “We focus on what customers want from the data AI detects,” says Hans Kahler, Eagle Eye Networks’ Chief Operating Officer. Integration with other systems A timely alert from gun detection could save a life, but AI can also generate information that might be used and analysed later, such as point-of-sale information, dwell time, foot traffic, etc. “What people want is the ability to work with the data for business intelligence,” says Kahler. Integration with other systems provides new opportunities for customers: For example, a licence plate reader at a restaurant drive-thru could trigger customisation of the menu board digital signage based on the customer’s previous buying pattern. Relentless Innovation Assa Abloy handles more than 40 million SKUs for all its various brands, faked in 28 factories in the US Assa Abloy handles more than 40 million stock keeping units (SKUs) for all its various brands manufactured in 28 factories in the United States. Merely complying with regulations such as the “Buy American Act” is a monumental effort considering the massive product line, attendees heard at Assa Abloy’s Annual ISC West Breakfast focusing on compliance challenges in the security market. Meanwhile, back at the trade show booth, Assa Abloy focused on “relentless innovation” in every corner of its product line. Assa Abloy’s message: Innovation in security does not have to be about AI or automation. In fact, inventive approaches to products come in all shapes and sizes and at every level of the product portfolio, and innovation is happening faster than ever. For example, the Safebolt product from Securitech, a brand recently acquired by Assa Abloy, can quickly lock down existing doors with the press of a red button on a cylindrical or mortise lock. Temporary Systems to Secure Events Securing events is the focus of Allied Universal's Unified Command Solutions, which specialises in setting up temporary security systems for conventions, trade shows, festivals, construction sites, parades, and other events. They can add technology to situations where previously mostly security officers were used, providing safety/security and enabling more efficient event operation.  “We can put cameras anywhere, whether they need power or not, use cell service or WiFi, a localised network or the internet, or whatever,” says Andrew LaMadrid, VP, Sales for Allied Universal's Unified Command Solutions. Event operation and management IDIS came to ISC West looking to leverage new products that they did not promote in the past The focus is on easy implementation, flexibility, and fast setup and removal. “We look for a solution to solve each customer’s pain points,” says LaMadrid. They specialise in setting up and deploying surveillance cameras for safety/security and for event operation and management. Mobile surveillance is a relatively new “piece of our puzzle” when it comes to protecting high-profile events. “People are excited about what we can offer that’s new,” says LaMadrid. Unified Command Solutions has been around for about 12 years and was acquired by Allied Universal last summer. IDIS came to ISC West looking to leverage new products that they did not promote in the past, and visitors were very interested in those solutions, says Scott Switzer, IDIS CEO. “The progression of our product line has been tremendous,” he says. Last year, the IDIS booth offered only basic analytics, but this year they had 30 different advanced analytics including gun and aggression detection using the advanced solution “IDIS Vaidio AI.”  What Makes You Different? The most common question IDIS hears at their trade show booth is: “What makes you different?” The answer: They offer an end-to-end solution, including cameras; they manage, control, design from end-to-end; and there is no need for multiple integrations. The time needed to install an IDIS system is significantly less because of the simplicity. “We have customers we have supported and grown together for over 20 years,” says Switzer. The company previously deployed IDIS cameras under the Costar brand before the Korean IDIS brand was introduced into the U.S. (IDIS purchased Costar and changed the name to IDIS America.) “This has been a tremendous show for us; we are looking to build our momentum and let more people know about IDIS,” says Switzer. Managing real AI at the edge The depth of their metadata enables new applications, whether for security or business operations Based in Prague, Czech Republic, and with U.S. offices in Pennsylvania, FF Group provides licence plate recognition for harsh environments. Using Axis cameras, they offer “managed real AI at the edge,” selling through a nationwide distributed network, says Alex Osypov, CEO and Founder of FF Group. Markets include parking lots, cities/municipalities, police, government, water systems, etc. The depth of their metadata enables new applications, whether for security or business operations. They are looking to combine and correlate data including LIDAR, RADAR, etc. to exploit the advantages of “data fusion.” Osypov says: “The market is growing because we are involving other adjacent markets.” Unified platforms and advanced tools Several companies are focusing on enhancing security operations centres (SOCs) by providing unified platforms and advanced tools. Axon’s Fusus system “layers” onto existing infrastructure, tying together various sensors into a single interface for real-time monitoring and information sharing. Increasingly, enterprises have invested in a lot of technologies – ac, video, asset trackers – but none of it talks together. Fusus ties all the systems together so that operators no longer have to look at 10 different screens. Rather, there is a “single pane of glass” that shows everything and facilitates sharing of information with law enforcement.  Motorola also showcased its Security Operations Centre, which integrates hardware, software, smart sensors, communication radios, and broadband devices to streamline incident management.

Resideo has expanded its First Alert ProSeries security and life safety platform with the introduction of two new peripherals—the outdoor siren and slimline indoor keypad—developed in direct response to UK installer and distributor feedback. The new hardware further strengthens the ProSeries portfolio, which includes more than 40 peripherals. The range is specifically designed to support professional installers in delivering scalable security systems to accommodate the evolving needs of their residential and light commercial customers. Outdoor siren hardware The new PROVSIRENOL1 EU (orange flash) and PROVSIRENOL2 EU (blue flash) outdoor sirens can provide an even more visible and audible deterrent with a larger interface and 'one-go-all-go' functionality, and both models integrate seamlessly with the First Alert ProSeries PROBOX EU and PROAIOPLUS EU control panels. Installation companies also have the opportunity to build their brand awareness among existing and new customers as the siren's larger interface means they could add their logo onto the product. Key outdoor siren hardware details include: Dimensions 320 mm (H), 233 mm (W), 54 mm (D). Siren output level 110 dB. Indicator lights for arming, disarming and alarm. Encrypted communication protocols The PROVLEDKP EU Compact LED indoor keypad brings installers a slimmer control option for both new-build and retrofit installations. With intuitive operation, encrypted communication protocols, and modern design, the new keypad was specifically designed with end users in mind. Key indoor keypad hardware details include: Dimensions 136 mm (H), 88 mm (W), 25 mm (D). Arming buttons (total and perimeter). RFID badge reader. Alert function. Ongoing service opportunities Both new peripherals can be commissioned and supported via the Resideo Pro App, offering installers faster setup, remote diagnostics, and ongoing service opportunities. There is also a dedicated end user app enabling remote arming, disarming and system monitoring. Maxime Chila, European Security Commercial Director at Resideo, commented: "UK installers told us that products are often too complex for end users. These new peripherals were built to simplify every stage of the experience—from installation to daily operation—while maintaining the high performance the new First Alert ProSeries platform is becoming known for." Comprehensive and scalable solution The First Alert ProSeries platform is much more than certified hardware. It combines the hardware with intelligent software, flexible services and a vast range of accessories to create a comprehensive and scalable solution. Unlike other platforms, which may focus solely on intrusion or video, ProSeries integrates security, life safety, smart home automation and remote management into a unified ecosystem. This allows installers to diversify their offerings, grow their business and reduce their on-site time.

Node4, a UK provider of managed cloud, connectivity, and security services trusted by mid-market and enterprise organisations, announces that it has been named an Engage Tech Support Partner (ETSP) within Fortinet’s Engage Partner Program. This enrolment demonstrates Node4’s ability to expertly support, operate, and maintain end-to-end Fortinet security solutions for their customers. As an Engage Tech Support Partner, Node4 receives exclusive access to regular live workshops designed and delivered by Fortinet Subject Matter Experts as well as tailored training on selected products. Partners are also entitled to a fast-track process to engage Fortinet Support. Being part of this program enables Node4 to continue to maximise the quality of support they deliver to their customers and to expand their portfolio of Fortinet security solutions. Outstanding security services “We are proud to welcome Node4 into Fortinet’s Engage Technical Support Partner program,” said Andy Cattell, UK Director of Telco & MSSP at Fortinet. “This milestone reflects their commitment to excellence and their ability to deliver outstanding security services powered by Fortinet technology. Together, we are strengthening our partnership to help customers stay secure, resilient, and ready for the future." Tracy Stanning, Alliances Director at Node4 added: “Achieving Fortinet’s Engage Tech Support Partner status is a significant milestone and a powerful differentiator for Node4. It validates the substantial investment we’ve made in developing deep, hands-on expertise across the full Fortinet portfolio and gives our teams privileged access to senior Fortinet engineers through accelerated escalation paths.” Evolving customer challenges “For our customers, this means faster resolution, stronger end to end support ownership, and confidence that their security environment is being managed by one of the most capable and highly accredited Fortinet partners in the UK,” she continues. “ETSP status strengthens our ability to deliver exceptional outcomes across Secure SD WAN, SASE, LAN, and wider network security services, helping organisations stay secure, agile, and resilient in an increasingly complex threat landscape.” Fortinet is committed to helping partners meet new and evolving customer challenges created by work-from-anywhere models, hybrid IT environments, and the evolving threat landscape through Fortinet’s Engage Partner Program and enablement tools for partners. Enabling growth opportunities The program is focused on enabling growth opportunities that are unique with Fortinet’s expansive portfolio built around the Fortinet Security Fabric, designed to secure customers’ entire infrastructure from the data centre to the cloud. In addition, Fortinet is committed to helping partners grow productive, predictable, and rewarding relationships to differentiate themselves from competitors. The Fortinet Engage Partner program helps partners acquire the industry knowledge they need to increase business opportunities, deliver digital acceleration for customers with customisable programs, and accelerate partner growth.

Illumio, Inc., the breach containment company, announces an expanded partnership with Armis, the cyber exposure management & security company, to protect converged information technology (IT) and operational technology (OT) environments with deeper insights into risk and coordinated market strategies. The joint offering combines the Illumio Platform—featuring Illumio Insights and Illumio Segmentation—with Armis Centrix™, Armis’ Cyber Exposure Management Platform. Together, they enable businesses to detect threats earlier, automatically contain breaches, and embed resilience into their most vulnerable systems. Most vulnerable systems “Securing the entire attack surface starts with knowing what’s connected and where risk lives,” said Nadir Izrael, CTO and Co-Founder, Armis. “This partnership unifies visibility, asset intelligence, and enforcement. Together, we empower organisations to act decisively, stopping threats before there’s any impact and keeping critical operations resilient.” Illumio breach containment, combined with Armis’ continuous cyber exposure management and security capabilities, creates a unified Zero Trust security approach for converged IT and OT environments. With the addition of Illumio Insights, the relationship between Armis and Illumio extends beyond segmentation, evolving into a native capability that simplifies operations and enables proactive containment. High-impact segmentation Integration Highlights: Comprehensive Asset Visibility: Armis discovers and classifies all IT, OT, and IoT devices—including unmanaged and legacy assets—and shares this classification with the Illumio Platform to enhance visibility and mapping. Risk Prioritisation: Armis intelligence feeds Illumio Insights to surface high-impact segmentation opportunities. Dynamic Containment: Illumio enforces microsegmentation when Armis detects anomalies, preventing lateral movement. SOC Integration: Joint telemetry integrates with SOC workflows, SIEM, and SOAR for faster investigations. Continuous asset intelligence This collaboration enables Zero Trust across IT, OT, and IoT environments, reduces the impact of breaches through rapid containment, and supports compliance with standards including NERC CIP, IEC 62443, and NIST 800-82. “When these types of environments are compromised, it’s not just downtime—it’s safety, infrastructure, and trust at stake,” said Todd Palmer, SVP of Global Partner Sales and Alliances, Illumio. “By pairing Illumio breach containment with Armis’ continuous asset intelligence, we empower teams with insight and control to act fast and keep essential systems online.” Protecting critical infrastructure Illumio is expanding its collaboration with Armis beyond technology, aligning go-to-market strategies to make it easier for organisations to access and deploy advanced Zero Trust Security solutions. Joint sales and marketing efforts ensure that customers benefit from seamless integration, expert guidance, and a unified approach to protecting critical infrastructure. The Illumio Platform pairs Illumio Insights for AI-driven cloud detection and response with Illumio Segmentation for Zero Trust breach containment. It provides real-time visibility, rapid threat detection, and proactive lateral movement control across hybrid and multi-cloud environments. Explore Illumio breach containment solutions or try Illumio Insights for free. The Illumio–Armis integration is now available for joint customers worldwide.

Genetec Inc., the global pioneer in enterprise physical security software, announces new investigation capabilities in Genetec Security Center SaaS that help organisations resolve incidents faster and return to daily operations more quickly, even when investigations span multiple sites, systems, and camera vendors. Security incidents often span across facilities, campuses, and geographies. They rely on footage and data from dozens or even thousands of cameras and devices from different vendors. Meanwhile, investigators typically begin with only limited or incomplete information. Closed systems built for single-vendor environments, combined with the disconnected nature of traditional investigation tools, make it difficult for teams to move quickly as investigations expand across sites, systems, and camera brands. Intelligent search capabilities Building on the intelligent search capabilities introduced last year, Genetec is delivering an investigation experience that enables teams to work more efficiently in complex environments. By keeping evidence, decisions, and contextual information connected from the first incident report through to case closure, investigators avoid restarting searches or duplicating work as investigations evolve. “When an incident occurs, security teams must act fast and follow the investigation wherever it leads, even with limited initial details,” said Anne Cécile Millot Tournier, Product Group Director, Intelligent Automation, Genetec Inc. “Unlike tools built for closed, single vendor systems, the new investigation capabilities in Security Center SaaS are built for enterprise environments, enabling teams to work across thousands of cameras, multiple sites, and mixed ecosystems without switching systems or launching separate searches as new leads emerge.” Brief incident report Investigations in Security Center SaaS are designed around how operators and investigators actually work. An investigation may begin with a brief incident report and limited details, such as an approximate time or the partial description of a perpetrator’s clothing, like a brand logo. Using enhanced natural language search powered by AI, investigators can turn everyday descriptions into actionable searches across video feeds from multiple sites and camera brands, then narrow results using contextual cues such as location, nearby activity, and what happened before and after an event. Narrow time ranges As relevant footage is identified, investigators can validate and refine findings using a timeline preview. This allows them to quickly scan video, confirm key moments, and narrow time ranges without loading or reviewing full recordings. From there, investigators can follow people, vehicles, and objects across scenes, visualise movement using trajectory analysis, and understand how events unfolded over time, without reviewing hours of video. As an investigation progresses, evidence can be consolidated into a case, allowing investigators to build a complete picture of the incident. Video clips, snapshots, and related material can be automatically organised chronologically, enriched with contextual information and tags, and presented as a coherent storyboard that shows how events connect. As part of the evolving investigation experience in Security Center SaaS, AI-assisted capabilities, including automated summaries of video clips, help investigators quickly document what was captured, making it easier to finalise findings, share outcomes with stakeholders, and close cases efficiently, assisted capabilities, including automated summaries of video clips, help investigators quickly document what was captured making it easier to finalise findings, share outcomes with stakeholders, and close cases efficiently. Reducing investigation time The new investigation capabilities bring together tools such as natural language search, similarity detection, entry and exit detection, contextual analysis, visual trajectory search, and case and evidence management into a unified investigative experience. Security professionals can move seamlessly from live monitoring into an active investigation, collect and review evidence, and securely share reliable findings with internal and external stakeholders, all from a single interface. Beginning in February 2026, the new investigation capabilities will be introduced to Security Center SaaS users, with additional functionality rolling out on an ongoing basis. These will help organisations reduce investigation time from hours to minutes and return to daily operations more quickly once incidents are resolved, all while maintaining transparency and operator control over how conclusions are reached.

Interface Systems, a managed service provider delivering remote video monitoring, commercial security systems, business intelligence, and network services for multi-location enterprises, announces that the fast-food hamburger chain, White Castle, has successfully piloted Interface's AI-powered exterior security solution - Virtual Perimeter Guard™ at a high-risk St. Louis location. The pilot delivered measurable reductions in loitering, late-night incidents, and security escalations while improving safety for employees and customers. The pilot focused on a location experiencing after-hours security challenges, including loitering, open-air drug use, customer pestering in drive-thru lanes, and repeated vandalism that cost thousands of dollars per incident. Increased customer comfort Within the first 30 days of deployment, 91% of perimeter security events were resolved automatically through AI detection and live voice deterrence. The site saw a significant reduction in loitering, a reduced need for morning trash clearing, and late-night escalation calls dropped from about once a week to none. White Castle also reported improved employee morale, a stronger sense of safety, and increased customer comfort while waiting in late-night drive-thru lines. “Sometimes we don’t even realise something bad may be happening, and the Interface Security experts are already intervening and telling potential criminals to leave,” said Cheryl Soest, District Supervisor at White Castle. “That allows our team to focus on serving customers instead of worrying about what’s happening outside.” Pre-recorded warning systems Unlike traditional exterior cameras or prerecorded warning systems that are often ignored, Virtual Perimeter Guard combines AI-powered detection, escalating voice downs with powerful strobe lighting, and live security professionals who intervene in real time. The White Castle Virtual Perimeter Guard system is armed nightly when exterior visibility is limited. “People don’t take prerecorded messages seriously,” Soest added. “When the lights come on, and a live person speaks, they move. They don’t wait around.” Reducing cost exposure “What this deployment of Virtual Perimeter Guard demonstrates is the shift from reactive security to proactive prevention,” said Steve Womer, Senior Vice President of Product at Interface Systems. “By combining AI detection with live human intervention, Virtual Perimeter Guard stops issues before they escalate into property damage, safety incidents, or operational disruption. White Castle’s results show how perimeter intelligence can directly improve safety, reduce cost exposure, and give operators peace of mind without adding burden to store teams.” Actively monitoring footage Installation and onboarding were completed without disrupting restaurant operations. Interface Systems managed system tuning, testing, and ongoing monitoring, while White Castle leadership received weekly insight reports, eliminating the need for on-site staff to actively monitor footage. “We didn’t have to worry about anything,” Soest said. “They handled installation, testing, and walked us through everything step by step. The whole process was very easy.” Beyond loss prevention Beyond loss prevention, White Castle noted improvements in employee confidence and customer experience, particularly during late-night operations, where perceptions of safety directly affect retention and traffic. “If customers feel safe coming onto your lot, and team members feel safe working there, it improves your business,” Soest said. Following these positive early results, White Castle is evaluating full-perimeter coverage at the pilot location and potential expansion to additional restaurants with similar challenges.

Driven by Chile’s updated telecom regulations, Agile Ingeniería y Consultoría has partnered with Regula, a global developer of Identity Verification (IDV) solutions, to deploy a high-volume, high-compliance IDV system. The platform now enables the Chilean telecom sector to process more than 300,000 identity checks each month with the same document authentication accuracy used at border checkpoints, achieving a 96% conversion rate and full alignment with the country’s new requirements. Challenge Until recently, SIM activations and number portability in Chile were vulnerable to fraud due to a lack of reliable verification controls. The new regulation, introduced in early 2025, set stricter standards for verifying the identity of every user activating a phone line or prepaid SIM card. Solution To meet these requirements while keeping customer onboarding fast and frictionless, Agile integrated Regula Document Reader SDK into its identity verification platform.  Regula’s solution performs deep authenticity checks across MRZs, barcodes, RFID chips, holograms, and optically variable elements, using a liveness-centric approach to confirm the document’s physical presence and authenticity. It also cross-verifies data across all document zones to detect inconsistencies or tampering, exposing even sophisticated forgeries without slowing down the user journey. “Regula was brought in to specifically address the need to read and validate a range of identity documents that would have been very difficult for us to integrate on our own. Today, this allows us to verify and onboard individuals from anywhere in the world who have an identity document, significantly expanding our reach,” says Claudio Delgado, Co-Founder and Product Manager at Agile. Results After deploying Regula’s solution, there were several significant improvements, including: 96% customer conversion rate, even with added verification steps.300,000+ ID checks per month handled efficiently and securely. Significant reduction in fraud and SIM misuse.Full compliance with Chilean telecom Resolution No. 566/2024. Moderising technology “We’re proud to support Agile in modernising telecom identity verification in Latin America. Our technology delivers verification accuracy on par with border checkpoints, in any environment, helping organisations fight fraud with zero compromise on speed, trust, and compliance,” comments Ihar Kliashchou, Chief Technology Officer at Regula.

DeterTech, the official site security partner of Brentford FC, is proud to support an accredited Safe Haven established by the club at Gtech Community Stadium, reinforcing both organisations’ commitment to community safety and wellbeing. Located in Brentford FC’s west stand security hub on Lionel Road South, it will provide support 24 hours a day, seven days a week, 365 days a year. It will be managed by trained security staff and is open to any member of the public who feels vulnerable or needs help. Contacting emergency services Safe Havens are dedicated spaces of support that help people with their onward journey by providing various forms of assistance, such as contacting emergency services, phone charging facilities, calling a taxi, or reaching friends and family. Accredited by the Safer Business Network, shops, cafes, pubs, libraries, and other venues can also become a registered Safe Haven. “Our purpose at DeterTech is always to bring greater peace of mind to people and communities, every day. The Safe Haven campaign is one of many powerful examples of how we put that into action,” said Sarah Craig, Chief Marketing Officer at DeterTech. Various forms of assistance Brentford’s chief executive Jon Varney said: “We are a club that sits in the heart of the community and it is vital that we are able to support our fans and those living in the local area. In creating a Safe Haven space at our stadium, we are ensuring there is help available for anyone at any time of day.” “This builds on the wide-ranging work we are doing with fans and partners as part of our continued commitment to create inclusive and safer environments for women and girls, not just on a matchday but everyday.” Crime prevention sessions As the official site security partner of Brentford FC, this initiative is another way for DeterTech to assist Brentford FC’s commitment to fan safety and community wellbeing, following other events such as crime prevention sessions and free bike marking for fans on matchdays. Drawing upon DeterTech’s experience in risk management and deterrent technologies, DeterTech will support the Safe Haven team with resources and guidance to help Brentford FC deliver a safe and inclusive experience for all.

Chubbsafe, part of Gunnebo Safe Storage, in partnership with VOUROS O.E., has completed the tailor-made specification of safe storage solutions for a private compound of 13 luxury villas in the Cycladic Islands, Greece. The villas required reliable storage for jewellery, watches, and important documents across both private suites and administrative areas. Traditional high-grade safes, while secure, were considered heavy, difficult to position, and visually intrusive. Certified burglary resistance For this project, compact safes with certified burglary resistance were specified. With flexible anchoring options, their lighter construction allowed installation inside wardrobes and other discreet spaces without altering the properties’ structure or interior design. Says Georgios Vouros, Managing Director of VOUROS O.E: “The collaboration highlights a shift in the Greek luxury property market, where homeowners expect certified protection that blends seamlessly into refined interiors. Chubbsafes’ compact and discreet solutions meet this need by delivering proven burglary resistance without altering the design or structural features of the villas.” DIY friendly installation DIY friendly installation enabled minimal disruption to residents, drawing on the long-standing partnership, which began in 1956 when VOUROS first introduced Chubbsafes products to Greece, before coming a sole distributor in 1997. The project demonstrates how technology originally developed for banks and jewellers can be adapted to residential requirements, providing certified protection to EN 1143-1 and EN 1300 certified mechanical or electronic lock, all in a format suited to private homes. “Luxury homeowners want the same level of certified protection that professional institutions have relied on for years, but in a format suited to connected lifestyles,” Jolanta Derbich, Channel Development Manager Southern and Eastern Europe of Gunnebo Safe Storage concluded. “Our partnership with VOUROS combines global engineering expertise with local knowledge to deliver solutions that protect valuable possessions while fitting into residential environments.”