Verint Systems Inc. recently announced the addition of offline survey-taking capabilities to its Voice of the Customer Analytics portfolio. Available this month through its market-leading Vovici Enterprise Feedback Management (EFM) solution, it introduces integrated, offline mobile surveys via an innovative application for iOS-enabled mobile devices.
“Verint-Vovici offers customers a single-vendor solution set through which they can collect and analyse feedback from any customer interaction, across an array of channels, at any time,” states Greg Stock, senior vice president, enterprise feedback management, Verint. “As we continue to innovate in this growing space, we are committed to bringing robust Voice of the Customer capabilities to market, enabling organisations to deliver a service experience that leads to satisfaction, trust and confidence with their customers.”
