 |
| Gallagher Group organises future-focused training |
The technical account managers got valuable face to face time with product managers as the company prepares for the launch of their latest product, Gallagher Command Centre v7.00. Gallagher will have a major product launch later this year for Command Centre v7.00 which has already received much positive feedback from channel partners and users around the globe.
Gallagher's new Command Centre Premier in v7.00 ensures the security team sees exactly what they need to see, sized and placed on screen exactly where they want it. From alarm management, to general monitoring and control; from challenge to cardholder administration, the information the security team needs is provided seamlessly and in context, exactly as they have designed.
With an in-built and intuitive user interface design tool, high resolution multi-monitor workstations have never had so much power. Operators can create or adjust screen layouts in minutes with previews updating as they work. No specialist skills are needed, and the job is done in minutes not hours. They are able to mix and match information from different sources, and filter the content to provide operators with real situational awareness. Everything they need and nothing they don't, Command Centre Premier is customisable right down to an individual's role, providing targeted information at the operator's fingertips.
The conference took a hands-on approach with two full days of workshops for the technical account managers. The interactive workshops provided opportunities to discuss what had been going well, and have input into future roadmapping for upcoming Gallagher products.
"There has been very positive reaction to v7.00, but the associated workshops also gave us an opportunity to prioritise and work out 'where to next'," said Gallagher Product Manager Trish Thompson.
"Workshops and demos give people a chance to give immediate and direct feedback, something which can be missed when TAMs are in their markets and focussed on other areas. It also gives us at head office an opportunity to highlight specific areas of the product, to pass on detailed technical information and future visions for our products which may not be immediately obvious at first glance," she added."The TAM conference is incredibly useful for being able to gauge the main pain-points and new product requests from our different geographic markets. It helps direct decision making on where to focus development effort next." |
In addition to interacting with head office staff and product managers, the attendees got the chance to chat with developers from R&D and discuss the needs of the market in a more casual setting.
The practical element of the conference was well received by those present, as well as the regional update session, where representatives from each region - New Zealand, Australia, USA, South Africa, UK, Asia and the Middle East - got to present the successes and challenges of the past year.
Head office staff found the conference to be a great opportunity to hear from the staff members who deal directly with the market and to understand what the challenges and issues were in their individual settings.
This valuable insight into the market was also perceived at the tertiary education security network meeting which was hosted by Gallagher the week prior to the TAM conference. There, the Gallagher staff were able to speak directly with the users of their product to find out their requirements; rather than what they believed the customers wanted.
Gallagher's security division provides premium integrated security solutions encompassing both systems and professional services. They deliver electronic access control, intruder alarms management, perimeter security and compliance management through a single integration platform
