Emphasising proactive rather than reactive security shifts the focus from dealing with crises and damage control to prevention. Advantages of a proactive approach include cost efficiency, better business continuity, and fewer crises that draw attention away from strategic improvements. Staying ahead of threats is a core mission of the security department, and technology has evolved to enable security professionals to deliver on that mission better than ever. We asked our Expert Panel Roundtable: How are security systems transitioning from reactive to proactive, and what is the benefit?

Multiple technology trends are transforming the physical access control market. There is a fundamental shift away from physical cards and keys toward digital identities — mobile credentials, digital wallets, biometrics, and cloud-native access platforms. These next generation access solutions are radically reshaping how buildings operate, protect staff, and perform functionally. At the same time, AI and analytics solutions are being layered onto these physical access control systems to support predictive threat detection and behavioural insights. Access data itself is becoming an asset for sustainability, space optimisation, and smart building initiatives. Risk, impact operations and experience The annual HID Global Security and Identity Trends Report highlights these and other issues The annual HID Global Security and Identity Trends Report highlights these and other issues. The survey cites improving user convenience as a priority for nearly half of organisations, while 41% are focused on simplifying administration, and 28% struggle with system integration. These are not theoretical challenges, they are day‑to‑day friction points that add cost, increase risk, impact operations and experience, and, of course, must be addressed. HID Global’s commercial focus HID Global’s commercial focus is to help organisations digitise their access control — with mobile identities, biometrics, and cloud platforms — and then to use the data to deliver more value. “We are turning access control from an operational cost into a software-driven asset that improves efficiency, supports Environmental, Social, and Governance (ESG) goals and even creates new revenue opportunities,” says Steven Commander, HID Global’s Head of Consultant Relations. The impact of digital transformation Digital transformation is the method of moving access control from hardware and physical credentials Digital transformation is in the process of moving access control from hardware and physical credentials to a software-driven, integrated experience. The transformation strengthens security while also improving user convenience — transforming the “pavement to the desk” journey. HID enables this shift through mobile credentials, biometrics, cloud-native platforms, and solutions that allow third-party applications to run on door hardware. “This helps customers turn access data into operational and commercial outcomes, while also improving the overall user experience,” says Commander.  Digital transformation in access control is not focused on chasing the latest trends. Rather, transformation is about turning software, data and integration into outcomes that matter to customers, says HID. “Security becomes stronger and more adaptive,” says Commander. “Operations become simpler and more cost‑effective. Experiences become seamless and consistent. Sustainability moves from ambition to action. And the financial case becomes clearer as efficiencies are banked and new value streams emerge.” The challenge of futureproofing with long lifecycles Given that physical security technologies will be in place for 15 to 20 years, it is important to plan for how systems can evolve over time. Considering how rapidly security threats, compliance standards, and user expectations change, 15 to 20 years is a long time. The decisions made at the beginning of a system’s lifecycle can either limit flexibility later (which will be costly) or enable long-term adaptability. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important Choosing products and platforms that are open, interoperable, and designed for updates can enable future-proof projects. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important.  In addition, systems built on open controller platforms — such as Mercury — enable organisations to switch software providers or expand functionality without replacing core door hardware. Architectural openness is key to system lifecycles and maximising the return on investment (ROI) from a chosen solution. Digital credentials and mobile access Flexibility and upgradeability should also be top of mind when it comes to endpoints like access control readers. While RFID cards are still commonplace, there is a clear trend toward digital credentials and mobile access. Readers that support both allow organisations to transition at their own pace, without committing to a full system overhaul. A long system lifecycle does not mean technology should remain static. Security, particularly cybersecurity, demands more frequent updates. Technologies that support firmware upgrades in the field extend the value of a deployment while helping organisations keep pace with emerging threats. In that sense, lifecycle thinking is not just about longevity — it’s about maintaining resilience and readiness over time. Applying biometrics and mobile identities Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction. Many organisations are now deploying biometrics to support fast, seamless access journeys, with adoption already around 39% in access control according to HID’s recent research.  In addition, 80% of organisations surveyed expect to deploy mobile identities within the next five years. Full technology integration enables tap‑to‑access without opening an app; the user journey becomes faster, safer, and more convenient. “It is where the industry is headed and we are at the vanguard of this,” says Commander.    Ongoing challenge of cybersecurity At HID Global, cybersecurity is embedded into everything, from corporate processes and development practices to the solutions they bring to market. “Our approach ensures that customers can strengthen their overall security posture, not only by deploying secure products but by benefitting from HID’s commitment to the highest industry standards,” says Commander. HID holds multiple globally recognised certifications, including ISO 27001, ISO 14298, SOC Type 2 and CSA STAR, which demonstrate their robust information security and cloud security practices. In addition, HID’s SEOS® secure chipset is independently SEAL-certified, providing one of the most advanced levels of protection available on the market today. “Ultimately, this means organisations are not just purchasing isolated secure products; they are implementing solutions developed and delivered within a comprehensive, cybersecure framework,” says Commander. “When deployed according to best practices, HID solutions enable customers to achieve the highest levels of resilience against evolving physical and cyber threats.” Developing green and sustainable solutions A huge amount of waste is generated from the manufacture of plastic RFID access cards Digital credentials align with the sustainable solutions that everyone wants. A huge amount of waste is generated from the manufacture of plastic RFID access cards. Over 550 million access cards are sold annually. This creates 2,700 tons of plastic waste and 11,400 tons of carbon, based on a PVC card weighing 5 grams.  Therefore, digital credentials self-evidently reduce the reliance on plastic cards (helping reduce carbon emissions by up to 75% according to HID’s research), while leveraging access control system data supports energy optimisation by shutting down or reducing systems in unused spaces. Energy use and CO₂ emissions can be cut dramatically, showing how access systems can contribute to sustainability goals and green building certification. What is the latest in smart buildings? Smart buildings increasingly rely on mobile access control as the backbone for digital services. Real-time access data enables new services such as automated room bookings, HVAC control, lift/elevator calling, e-bike hiring, and so on. Smart buildings increasingly rely on mobile access control as the backbone for digital services The financial upside is clear; smart, digitally transformed buildings can deliver around 8% higher yields per square foot versus traditional office space. Operational savings accrue from reduced administration, the removal of card production and shipping, and lighter IT support. This creates a value cycle — better experiences drive adoption, adoption fuels monetisation, and monetisation funds further improvements. Achieving technology impact in the real world One standout project is One Bangkok – a $3.9 billion mixed used development in Thailand – which demonstrates the scale of what can be achieved when access control data is used for optimisation, particularly when it comes to monitoring facilities usage and occupier behaviours. By switching lights off or lowering the temperature in unused rooms, for example, the One Bangkok building demonstrates this potential with a 22% reduction in energy consumption, saving 17,000 MWh and 9,000 tons of CO₂ annually.  Sustainability is a key factor in contributing to how properties are valued. And sustainability extends far beyond digital credentials having a lower environmental impact than plastic cards.  Buildings with recognised sustainability certifications often command rental premiums of around 6%, and three‑quarters of security decision‑makers now consider environmental impact in their procurement assessments.

ISC West 2025 in Las Vegas showcased the latest advancements in security technology, offering security professionals a glimpse into the future of the industry. This year's expo highlighted the growing influence of artificial intelligence (AI), cloud computing, and enhanced integration. The pioneering comprehensive and converged security event attracted nearly 29,000 industry professionals to the Venetian Convention Centre.  Integration into unified platforms Several companies emphasised the importance of cloud-based solutions and the integration of diverse security components into unified platforms. For example, Brivo's Security Suite provides “everything in one platform” – not just access control. Customers only pay for what they use because the system is flexible and scalable from a single door to enterprise level applications. Brivo’s suite includes video, but the system can also tie in with third-party “partners.” Genetec's Security Centre allows for more frequent updates through the cloud. Milestone is undergoing a two-year transition to bring its Xprotect system into the future by incorporating Arcules and Briefcam into a video-as-a service product. Suprema introduced BioStar X, which integrates access control and video analytics into a single platform. AI and mobile credentials  Axis Communications’ Cloud Connect product announced three new partnerships at ISC West 2025 Axis Communications’ Cloud Connect product announced three new partnerships at ISC West – Eagle Eye Networks, SecuriThings, and Wesco. They join the three partners announced during the first year of Axis Cloud Connect – Genetec, Kone (elevators) and Milestone. AI and mobile credentials were still hot topics at ISC West 2025, but the conversation has evolved beyond amazement at the technologies’ capabilities and now centres on more practical aspects. From the theoretical to the practical “AI and mobility are still the ‘flavors de jour,’ but messages are evolving to manifest AI for better outcomes,” says Heather Torrey, General Manager, Commercial Security, Americas, for Honeywell Building Automation. The company has reframed its security portfolio to be very building- and business-focused, continuing to grow and evolve after the recent acquisition of LenelS2. “From the theoretical to the practical, we want customers to be part of the conversation so we can deliver AI that is meaningful to them, focusing on what’s most important,” says Torrey. Under Honeywell’s new ownership structure, “each part of the business can be more focused on customers’ needs,” she says. Honeywell continues its journey around mobile access and credentialing and migrating to cloud solutions. Innovations in Access Control Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems Access control remains a critical component of security systems, and ISC West 2025 showcased several innovations in this area. Acre is releasing “Gallery,” its version of the App Store for access control. DormaKaba is launching the Keyscan KC Series door controller with TCP/IP connectivity and enhanced features. Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems. Johnson Controls highlighted its C-Cure command centre and C-Cure IQ web client, offering a unified approach to access control and video. Hardware integrations for security panels For service provider Alarm.com, hardware products prepare a path to greater customer experiences, says Abe Kinney, Alarm.com’s Director, Product Management, who oversees hardware integrations for security panels, sensors, video, etc., and drives new product development. “We are looking to bridge the physical world to digital world,” he says. “We want to bring an advantage to our dealers that they can bring to customers.” Because Alarm.com’s customers pay a monthly fee, the products must be durable and economical, says Kinney. “It should work with no need for truck rolls.” The importance of longevity and flexibility Products are evaluated based on features, price, and ease of installation Products are evaluated based on features, price, and ease of installation. In particular, longevity is important for the Alarm.com’s pro channel. There is also a growing emphasis on deterrence industrywide. Says Kinney: “We recognise that detection is part of it, but we need to prevent problems from happening in the first place. And the industry is re-evaluating.” When it comes to cloud intelligence, Eagle Eye Networks puts the emphasis on flexibility. They offer AI that can perform anywhere on the system infrastructure, on the camera, on their on-site bridge device, or in the cloud. They support their own AI and also any AI product from a third party. “We focus on what customers want from the data AI detects,” says Hans Kahler, Eagle Eye Networks’ Chief Operating Officer. Integration with other systems A timely alert from gun detection could save a life, but AI can also generate information that might be used and analysed later, such as point-of-sale information, dwell time, foot traffic, etc. “What people want is the ability to work with the data for business intelligence,” says Kahler. Integration with other systems provides new opportunities for customers: For example, a licence plate reader at a restaurant drive-thru could trigger customisation of the menu board digital signage based on the customer’s previous buying pattern. Relentless Innovation Assa Abloy handles more than 40 million SKUs for all its various brands, faked in 28 factories in the US Assa Abloy handles more than 40 million stock keeping units (SKUs) for all its various brands manufactured in 28 factories in the United States. Merely complying with regulations such as the “Buy American Act” is a monumental effort considering the massive product line, attendees heard at Assa Abloy’s Annual ISC West Breakfast focusing on compliance challenges in the security market. Meanwhile, back at the trade show booth, Assa Abloy focused on “relentless innovation” in every corner of its product line. Assa Abloy’s message: Innovation in security does not have to be about AI or automation. In fact, inventive approaches to products come in all shapes and sizes and at every level of the product portfolio, and innovation is happening faster than ever. For example, the Safebolt product from Securitech, a brand recently acquired by Assa Abloy, can quickly lock down existing doors with the press of a red button on a cylindrical or mortise lock. Temporary Systems to Secure Events Securing events is the focus of Allied Universal's Unified Command Solutions, which specialises in setting up temporary security systems for conventions, trade shows, festivals, construction sites, parades, and other events. They can add technology to situations where previously mostly security officers were used, providing safety/security and enabling more efficient event operation.  “We can put cameras anywhere, whether they need power or not, use cell service or WiFi, a localised network or the internet, or whatever,” says Andrew LaMadrid, VP, Sales for Allied Universal's Unified Command Solutions. Event operation and management IDIS came to ISC West looking to leverage new products that they did not promote in the past The focus is on easy implementation, flexibility, and fast setup and removal. “We look for a solution to solve each customer’s pain points,” says LaMadrid. They specialise in setting up and deploying surveillance cameras for safety/security and for event operation and management. Mobile surveillance is a relatively new “piece of our puzzle” when it comes to protecting high-profile events. “People are excited about what we can offer that’s new,” says LaMadrid. Unified Command Solutions has been around for about 12 years and was acquired by Allied Universal last summer. IDIS came to ISC West looking to leverage new products that they did not promote in the past, and visitors were very interested in those solutions, says Scott Switzer, IDIS CEO. “The progression of our product line has been tremendous,” he says. Last year, the IDIS booth offered only basic analytics, but this year they had 30 different advanced analytics including gun and aggression detection using the advanced solution “IDIS Vaidio AI.”  What Makes You Different? The most common question IDIS hears at their trade show booth is: “What makes you different?” The answer: They offer an end-to-end solution, including cameras; they manage, control, design from end-to-end; and there is no need for multiple integrations. The time needed to install an IDIS system is significantly less because of the simplicity. “We have customers we have supported and grown together for over 20 years,” says Switzer. The company previously deployed IDIS cameras under the Costar brand before the Korean IDIS brand was introduced into the U.S. (IDIS purchased Costar and changed the name to IDIS America.) “This has been a tremendous show for us; we are looking to build our momentum and let more people know about IDIS,” says Switzer. Managing real AI at the edge The depth of their metadata enables new applications, whether for security or business operations Based in Prague, Czech Republic, and with U.S. offices in Pennsylvania, FF Group provides licence plate recognition for harsh environments. Using Axis cameras, they offer “managed real AI at the edge,” selling through a nationwide distributed network, says Alex Osypov, CEO and Founder of FF Group. Markets include parking lots, cities/municipalities, police, government, water systems, etc. The depth of their metadata enables new applications, whether for security or business operations. They are looking to combine and correlate data including LIDAR, RADAR, etc. to exploit the advantages of “data fusion.” Osypov says: “The market is growing because we are involving other adjacent markets.” Unified platforms and advanced tools Several companies are focusing on enhancing security operations centres (SOCs) by providing unified platforms and advanced tools. Axon’s Fusus system “layers” onto existing infrastructure, tying together various sensors into a single interface for real-time monitoring and information sharing. Increasingly, enterprises have invested in a lot of technologies – ac, video, asset trackers – but none of it talks together. Fusus ties all the systems together so that operators no longer have to look at 10 different screens. Rather, there is a “single pane of glass” that shows everything and facilitates sharing of information with law enforcement.  Motorola also showcased its Security Operations Centre, which integrates hardware, software, smart sensors, communication radios, and broadband devices to streamline incident management.

Physical security technologies are a prominent tool used by correctional facilities to provide a safe, secure, and controlled environment for staff, inmates, and the wider community. Among several functions, security technologies are used to prevent unauthorised access, to detect contraband, to monitor inmate movements and activities, and to protect staff. For security technology manufacturers, integrators and consultants, the corrections market presents distinctive challenges. We asked our Expert Panel Roundtable: What are the unique aspects of the corrections market, and how should the physical security industry adapt?

Gallagher Security continues to deliver on its promise of future-ready innovation with the release of Command Centre v9.40, introducing powerful new capabilities for the Controller 7000 product range. This release marks a significant leap forward for Gallagher’s award-winning site management platform, with enhanced scalability, performance, and proactive system management, reinforcing Gallagher’s commitment to supporting complex, high-density access control environments. Gallagher’s Controller 7000 product range Mark Junge, Gallagher Security Chief Executive, says with Command Centre v9.40, Gallagher’s Controller 7000 product range, including the Standard, Enhanced, and High Security variants, now supports the optional licencing expansion of up to 24 doors per controller, more than doubling the previous limit of 10. “This enhancement means larger installations can be managed with significant reductions in infrastructure costs and simplified system architecture,” says Mark. Channel Partner and End User’s Mark Junge added: “Importantly, even at full 24-door capacity, the Controller 7000 range maintains high performance and access responsiveness, even in the most demanding environments." He continues, “When we launched the C7000, we said it was the platform for the future. With v9.40, we’re delivering on that promise. This release is a direct response to our Channel Partner and End User’s need for greater flexibility and scalability – and it’s just the beginning." “As part of Command Centre v9.40, we have boosted the number of HBUS readers supported, from 20 to 40, and increased OSDP readers from 16 to 32. V9.40 also increases the number of supported inter-controller communications from 60 to 100, allowing for larger and more complex controller networks without compromising performance or manageability,” says Mark Junge. Proactive maintenance strategies Command Centre v9.40 also introduces Lock Cycle Counting, a new feature designed to support proactive maintenance strategies. Gallagher Security Senior Product Manager, Jim Rayner, says, “We know that when locks fail, they do it at the most inconvenient time - at the end of the day or after hours. This results in costly callouts and expensive repairs. Proactively managing the life of a lock prevents these occurrences from happening, and ensures upgrades are proactive.” Cloud-first identity strategy Also available with v9.40 is Entra ID single sign-on. The Command Centre integration with Microsoft Entra ID for single sign-on, enables secure and seamless authentication using OpenID Connect. Mark Junge says, “This integration allows customers to align with their organisation’s cloud-first identity strategy, reduce reliance on legacy AD infrastructure, and benefit from centralised access control, multi-factor authentication, and conditional access policies - all managed through Microsoft Entra. It simplifies user management, enhances security, and supports smoother migration to modern identity platforms.” Command Centre v9.40 is available from 18 November 2025. 

Flir acoustic imaging cameras uncover hidden leaks and inefficiencies in cement plants, helping teams reduce downtime, cut energy costs, and boost performance. With intuitive operation, precise leak detection even in noisy or hard-to-reach areas and smart reporting, maintenance becomes faster, safer, and more cost-effective than ever. Concern in the quarrying and cement industry The global cement market was valued at $361 billion in 2024 and is forecast to grow at a CAGR of 5.1% through 2025–2032. Rising demand for residential construction, particularly in Asia, has driven production from 600 million metric tons at the turn of the century to over 2 billion metric tons in 2023 a staggering increase in global demand. With such rapid growth, unscheduled downtime is a major concern in the quarrying and cement industry. Maintenance was once viewed as a cost centre, often limited to annual shutdowns and reactive repairs. Now, however, pioneering operators recognise that regular scheduled maintenance is essential for boosting profit margins. In a typical 1 million metric ton-per-year plant, a single day of unplanned shutdown can cost up to $300,000. Precision leak detection for cement plants Regular maintenance does more than prevent catastrophic failure. Hidden inefficiencies in plant and machinery can persist for months or even years, quietly eroding profits and competitiveness. The challenge is identifying these issues—especially in high-energy systems like compressed air and industrial gases, where leaks are often small, hidden, or obscured for operational reasons. It is for this reason that Flir has developed the Si2-LD handheld acoustic camera. Equipped with highly sensitive MEMS microphones, the camera pinpoints leaks in compressed air systems while displaying a 12 MP image on a 5-inch, 1280 x 720 colour screen. Safely inspect hard-to-access areas For noisy environments, the camera’s bandpass filtering allows users to isolate leaks with precision by manually selecting the frequency range, even in challenging industrial settings. The Si2-LD detects sounds from 2–130 kHz, identifying even the smallest leaks. For example, a leak as tiny as 0.007 litres per minute can be detected from 2.5 metres away, and larger leaks can be located from up to 130 metres. This allows maintenance teams to safely inspect hard-to-access areas, including high-temperature zones, without risking personnel safety. Fast, user-friendly operation and reporting Once an inspection is complete, the camera’s onboard leak size quantification software helps prioritise repairs by potential energy loss, ensuring the most significant leaks are addressed first. Recognizing that plant environments often restrict external drives and Wi-Fi access, Flir provides a data cable accessory that connects the camera directly to a PC or laptop, allowing easy transfer of image files without network or security issues. Engineers have also emphasised ease of use, noting that they often lack the time to become experts on every new piece of analytical equipment. Flir has designed the Si2-LD to be intuitive: a simple "point and shoot" operation handles detection, quantification, and analysis with minimal training required. The handheld device comes with a rugged carrying case to protect it in harsh environments such as quarries and cement works.

A Russian telecom company that develops technology to allow phone and internet companies to conduct web surveillance and censorship was hacked, had its website defaced, and had data stolen from its servers, TechCrunch has learned. Founded in Russia, Protei makes telecommunications systems for phone and internet providers across dozens of countries, including Bahrain, Italy, Kazakhstan, Mexico, Pakistan and much of central Africa. The company, now headquartered in Jordan, sells video conferencing technology and internet connectivity solutions, as well as surveillance equipment and web-filtering products, such as deep packet inspection systems. Contents of Protei’s web server It’s not clear exactly when or how Protei was hacked, but a copy of the company’s website saved on the Internet Archive’s Wayback Machine shows it was defaced on November 8. The website was restored soon after. During the breach, the hacker obtained the contents of Protei’s web server — around 182 gigabytes of files — including emails dating back years. Datasets in the public interest A copy of Protei’s data was provided to DDoSecrets, a nonprofit transparency collective that indexes leaked datasets in the public interest, including data from law enforcement, government agencies, and companies involved in the surveillance industry. Mohammad Jalal, the Managing Director of Protei’s branch in Jordan, did not respond to a request for comment about the breach.  The identity of the hacker is not known, nor their motivations, but the defaced website read: 'another DPI/SORM provider bites the dust.' The message likely references the company’s sales of deep packet inspection systems and other internet filtering technology for the Russian-developed lawful intercept system known as SORM. Install SORM equipment on networks SORM is the main lawful intercept system used across Russia as well as several other countries that use Russian technology. Phone and internet providers install SORM equipment on their networks, which allows their country’s governments to obtain the contents of calls, text messages, and web browsing data of the networks’ customers.  Deep-packet inspection devices allow telecom companies to identify and filter web traffic depending on its source, such as a social media website or a specific messaging app, and selectively block access. These systems are used for surveillance and censorship in regions where freedom of speech and expression are limited. logging internet traffic and blocking access The Citizen Lab reported in 2023 that Iranian telecoms giant - Ariantel had consulted with Protei about technology for logging internet traffic and blocking access to certain websites. Documents seen and published by The Citizen Lab show that Protei touted its technology’s ability to restrict or block access to websites for specific people or entire swathes of the population.

Immersive, the pioneer in cyber resilience, is revealing a widening gap between confidence and capability in cybersecurity. Despite record investment, heightened board oversight, and nonstop training, measurable readiness has flatlined. While nearly every organisation believes it can handle a major incident, the data tells a different story. According to Immersive’s analysis, average decision accuracy is just 22%, and the average containment time is 29 hours. Meanwhile, Resilience Scores remain statistically flat to lower year-over-year (with an average decline of -3%) since 2023, showing that belief in preparedness continues to outpace proven performance. “Readiness isn’t a box to tick, it’s a skill that’s earned under pressure,” said James Hadley, Founder and Chief Innovation Officer at Immersive. “Organisations aren’t failing to practice; they’re failing to practice the right things. True resilience comes from continuously proving and improving readiness across every level of the business, so when a real crisis hits, your confidence is backed by evidence, not assumption.” Most significant findings The findings reveal that readiness breaks down in predictable ways. From how teams measure success, to what they choose to practice, and who they involve in the process, Immersive’s data exposes systemic patterns that prevent organisations from achieving demonstrable resilience. These are the fault lines where confidence diverges from capability, and where the work to truly be ready must begin. Among the report’s most significant findings: Confidence without capability 94% of organisations believe they could effectively detect, respond to, and recover from a major incident. In practice, teams achieved only 22% decision accuracy and took 29 hours to contain simulated attacks. Resilience Scores have remained statistically flat since 2023, and the median response time of 17 days to complete the latest cyber threat intelligence labs hasn’t improved despite increased spending and executive oversight. Confidence is climbing. Capability isn’t. Practicing the past 60% of all training still focuses on vulnerabilities more than two years old, leaving teams overprepared for yesterday’s threats. The most common exercises remain fundamental-level labs (36%), limiting progression into intermediate and advanced readiness. The result: stalled maturity and shrinking adaptability as organisations master outdated playbooks while new attack techniques evolve. Excluding the business Only 41% of organisations include non-technical roles (such as Legal, HR, Communications, or Executives) in simulations, even though 90% believe cross-functional coordination is strong. The data proves otherwise: when crises hit, unpracticed collaboration slows response and amplifies impact. True readiness demands rehearsed coordination across every function, not just the security team. New risks, old habits Veteran practitioners outperform newcomers on known threats, achieving roughly 80% accuracy in classic incident-response labs. But when faced with AI-enabled or novel attacks, those same experts lag behind. Senior participation in AI-scenario labs dropped 14% year over year, exposing a growing adaptability gap as adversaries weaponise AI. “Experience teaches what to do next, until the next thing has never happened before,” added Hadley. “Even the most seasoned teams must evolve as fast as the threats they face.” Methodology Immersive’s report draws from: An Immersive commissioned survey with Osterman Research of 500 cybersecurity pioneers and practitioners in the U.S. and U.K. (August–September 2025), capturing how organisations perceive and measure readiness. Anonymised performance data within the Immersive One platform (July 2024–June 2025), representing millions of hands-on labs across industries. Results from Immersive’s “Orchid Corp” crisis simulation, involving 187 professionals across 11 drills in 9 cities, measuring real-world decision-making and containment under pressure. Analysis of the Immersive Resilience Score, a benchmark that quantifies readiness across people, process, and technology by measuring decision accuracy, response time, framework alignment, and adaptability to new threats. The score applies to all Immersive users, subject to eligibility, as customers must have the relevant product to be evaluated on each corresponding factor.

Artificial Intelligence Technology Solutions, Inc., a pioneer in AI-driven security and productivity solutions, along with its wholly owned subsidiary, Robotic Assistance Devices, Inc. (RAD), announced that it has received an order for ten ROSA™ units bundled with ten SARA™ (Speaking Autonomous Responsive Agent) licences for deployment inside a major sports venue in the United States. The new installations will support the arena’s security team with enhanced monitoring, rapid event detection and autonomous voice-driven response throughout interior zones. Evaluating modern security technologies The arena had been evaluating modern security technologies to address persistent trespassing, vandalism and other unauthorised activity across its interior spaces. This order follows a series of assessments in which RAD solutions demonstrated clear advantages in autonomous detection, operator support and rapid on-site response.  The venue is also reviewing additional RAD offerings for broader facility coverage, including ROAMEO™ and RIO™ units for expanded indoor and outdoor protection. How venues can strengthen security “This is an ideal application for ROSA paired with SARA,” said Mark Folmer, CPP, PSP, President of RAD. “These deployments show how venues can strengthen security, improve response times and reduce operating costs with a solution that works around the clock without added staffing.” SARA’s real-time detections ROSA units equipped with SARA, the Company’s multiple award-winning agentic AI platform, will provide continuous event detection, verification and automated voice response, giving on-site staff and remote operators clearer insight into activity across the arena. SARA’s real-time detections and notifications help reduce operator workload, improve situational awareness and ensure that critical events receive immediate attention. This combination allows security teams to focus on higher-value tasks while maintaining consistent coverage. ROSA’s AI-driven security analytics ROSA is a multiple award-winning, compact, self-contained, portable, security and communication solution that can be installed and activated in about 15 minutes. ROSA’s AI-driven security analytics include human, firearm, vehicle detection, licence plate recognition, responsive digital signage and audio messaging, and complete integration with RAD’s software suite notification and autonomous response library.  Two-way communication is optimised for cellular, including live video from ROSA’s high-resolution, full-color, always-on cameras. RAD has published seven Case Studies detailing how ROSA has helped eliminate instances of theft, trespassing and loitering at mobile home parks, retail centres, hospital campuses, multi-family communities, car rental locations and construction sites across the country. 

Gunnebo Entrance Control has partnered with Queenstown Airport (ZQN) and Custom Technology Systems Ltd to elevate the domestic departure experience, providing greater convenience and security for passengers. Queenstown Airport, a key gateway to New Zealand’s South Island and the country’s fourth-busiest airport, has evolved continuously since opening in 1935. Now serving more than 2.6 million passengers each year, it connects major domestic destinations and east coast Australia, driving ongoing improvements to passenger facilities and operational efficiency. Entrance control solution As part of a dedicated programme to enhance the domestic departures journey, ZQN reworked existing café space. A glass wall was installed to relocate the café airside, integrating it with the gate lounge. This provided direct food and beverage access for passengers and created additional seating, all within the same footprint. To support the new layout, Custom Technology Systems Ltd and Gunnebo Entrance Control worked closely with the on-site teams to deliver a tailored entrance control solution that balanced security and passenger flow whilst accommodating spatial limitations. Adapting to unexpected challenges “The success of this project was achieved by working together, adapting to unexpected challenges, and staying focused on delivering a secure, seamless journey for every passenger,” said Chris Walker, Project Manager at Queenstown Airport.  “Every challenge we encountered was met together. Whether it was refining the design, resolving compliance issues, or adapting to the space, we relied on each other’s strengths to get it right.” Gunnebo Entrance Control’s PasSec solution To optimise style, security and passenger movement, the team installed Gunnebo Entrance Control’s PasSec solution, a sleek one-way corridor system designed to prevent backflow while maintaining compliance with strict local and international aviation regulations. Brett Copeland, Managing Director at Custom Technology Systems Ltd, added: “For this works programme, there was a genuine sense of problem-solving together. It wasn’t about one party leading and others following but instead a collaborative process from initial design and specification through to project completion. We each brought ideas, worked through constraints and stayed focused on making the solution fit.” Challenges together to deliver smarter Clive Dillen, Regional Manager at Gunnebo Entrance Control, concluded: “We’re proud of what we achieved here, and the result reflects the true essence of coordination, discussion and trust. That’s what true partnership looks like and marks a major step forward in Queenstown Airport’s continued development." "It stands as a clear example of what can be accomplished when organisations work through challenges together to deliver smarter, more effective outcomes for passengers and operators.”

In recent years, campus safety and student mental health have drawn growing attention. Government data in Taiwan show a rise in emotional and stress-related issues among students aged 15–24. Unauthorised attempts to enter campuses still occur, unsettling students and staff. Strengthening security management and proactive alerting has therefore become a priority for schools. To address risks such as expansive campuses, multiple entry points, blind spots, and potential intrusions, VIVOTEK (3454-TW), the leading global security solution provider, has been promoting its AI-driven education security solutions, designed to proactively detect risks and safeguard school environments. Era of real-time detection and proactive response According to a report by research firm GII, the global education security market is projected to reach USD 910 million in 2025 and grow to USD 1.6 billion by 2030, representing a compound annual growth rate (CAGR) of 11.96%. As AI video analytics, edge computing, and cloud management platforms mature, security systems are evolving beyond passive video playback into an era of real-time detection and proactive response.  In education settings, AI can automatically detect intrusions into restricted zones and trigger instant alerts, enabling security personnel to make swift and informed decisions. VSS Pro platform Recently, VIVOTEK deployed a comprehensive education security solutions at a renowned national university in Taiwan, installing hundreds of AI Bullet and Fixed Dome cameras across entrances, rooftops, classrooms, corridors, walls, elevators, and parking areas. Integrated with the VAST Security Station (VSS) Pro platform, the system delivers: Proactive prevention: AI virtual fence defines restricted zones, detects loitering, notifies the security centre, triggers on-site audio alerts, and coordinates real-time response. Efficient investigations: Broad coverage flags abandoned objects, while AI deep search traces intruders or vehicles in the shortest time using attributes (e.g., clothing colour, backpack, vehicle type) to quickly assemble event timelines. VIVOTEK’s education security solutions With comprehensive, AI-enabled coverage, schools can monitor in real time and avert risks, fostering safe, welcoming, and sustainable learning environment.  Beyond Taiwan, VIVOTEK’s education security solutions are also used in the United States, Belgium, and Indonesia, tailored to local needs to build a global network of smart, sustainable campuses.

Stratas is a UK-based specialist in document automation, finance automation, and intelligent document processing (IDP). Its solutions help organisations automate processes underpinned by documents and improve control across finance and operations.   Stratas needed a new, secure, and scalable data storage solution after notification that its remote storage provider planned to discontinue services. Richard Webb, the company’s Professional Services Technical Consultant, explains: “We weren’t confident that the physical servers were being properly maintained. Our provider was using older machines and running Windows Server 2012, which presented us with reliability and security challenges. If we had continued with our arrangement, things would have had to change.”    Solution   After considering several options, Richard and his team selected Node4’s Virtual Data Centre (VDC) offering – the company’s managed, hosted Infrastructure as a Service platform. As the first step in deployment, Node4 set up a bespoke landing zone to assist Richard with data migration from his organisation’s legacy servers. Node4 also configured VDC access via a secure, high-speed VPN. Public cloud solution “We told Node4 from the outset that we wanted a managed, hosted environment. We’re a lean business with no physical premises and didn’t want the overheads and complications of managing physical servers,” Richard comments. “On paper, a public cloud solution might have seemed logical. But we run several niche applications with specialised workflow and process requirements. Node4’s VDC was a better fit – we got the scalability and flexibility of public cloud without the complexity and administration headaches. But we also benefit from Node4’s support and expertise. It’s the best of both worlds.” Node4’s data centre  “We also wanted our data to remain in the UK on servers owned by a UK company,” he acknowledges. “That’s important for GDPR compliance and data sovereignty." "It was also a bonus that Node4’s data centre is just down the road from us, so we’re hyperlocal, I guess. It all adds to the feeling that we’re not dealing with some faceless conglomerate – that there are real people on hand with a genuine interest in helping our business to thrive.”     Results   Stress-free migration   With the landing zone operational and VPN connectivity established, Richard and his team began migrating applications and clients to their new Virtual Data Centre. “Clients using our invoicing and accounting service can’t be offline for a long time – especially around month-end. So, although it was slower for us, we migrated one customer at a time at a rate of about five per week,” he explains. “Node4’s landing zone also allowed us to test migrations to ensure everything worked as expected before going live. This kept downtime to an absolute minimum and reduced many of the risks associated with migration to hosted environments.”    Enhanced backup, recovery and resiliency    Richard and his team immediately benefited from switching to Node4’s virtual data centre. “Our previous provider offered only basic backups, and their infrastructure lacked resiliency,” he recalls. “We could start work on a Monday and, without any prior warning, find half our servers were down. Switching to Node4’s virtual data centre with modern, resilient servers – alongside built-in comprehensive backup and disaster recovery – improved our day-to-day operations and customer experience right from the outset.”   Richard admits that the connectivity and reliability improvements far exceeded anything he’d hoped for. “It’s amazing! Even basics like logging in are easier. On our old system, it would take several attempts, and there was always a chance you’d get kicked out after a couple of hours. Getting online first time probably saves each of us around ten minutes a day. That may not sound much, but it quickly adds up as the weeks and months go by.”    Advanced, integrated security    Richard also notes that the VDC offers a range of security benefits, including firewall defences, DDoS protection and secured instances. “We’re planning to introduce multi-factor authentication to access our VPN. It’s a vital identity management tool for all businesses,” he comments. “But especially ones like ours with a 100% remote workforce.”   Consumption-based model: Pay for used compute, network and storage    Richard is also keen to highlight the advantages of a consumption-based model. “The VDC is fully self-service. We can adjust compute, network, storage, and services on demand with just a few clicks – giving us complete control over our environment and costs." "This is important right now and also helps us plan ahead; for example, we can now see a pathway to rolling out AI and advanced automation in the coming years.”    Transparent pricing    “I like the fact that VDC pricing is transparent,” Richard admits. “We did our due diligence and looked at a few other companies. Their project and operational costs seemed lower. But there were lots of gotchas – like fixed data charges and data limits – hidden in the small print. So, when we weighed it all up, Node4, with its consumption-based pricing, was far better value and a much better organisational fit.”    He concludes: “What does that mean on a day-to-day basis? Currently, we’ve scaled requirements as we’re carrying out some server consolidation work. But all that extra capacity is still there for us. And while we’re waiting, we’re not being charged for it. That’s a huge benefit. It helps us remain competitive and responsive to changing market and economic conditions.”