On the 19th and 20th February 2021, relentless heavy rainfall in the Indonesian capital, Jakarta, resulted in dangerous fast-flowing flood water, reaching levels of up to 150cm and trapping many people. Over 1000 flood rescues were urgently needed across the city, overwhelming the public rescue teams.
Shell had become increasingly concerned for two of their employees who had become trapped by the flood and unable to escape their homes. The employees were located in an area of Jakarta where the flooding was especially bad, and the local authorities in charge of disaster responses were not advising any intervention in those areas due to the strong water currents.