ISC West 2025 in Las Vegas showcased the latest advancements in security technology, offering security professionals a glimpse into the future of the industry. This year's expo highlighted the growing influence of artificial intelligence (AI), cloud computing, and enhanced integration. The pioneering comprehensive and converged security event attracted nearly 29,000 industry professionals to the Venetian Convention Centre.  Integration into unified platforms Several companies emphasised the importance of cloud-based solutions and the integration of diverse security components into unified platforms. For example, Brivo's Security Suite provides “everything in one platform” – not just access control. Customers only pay for what they use because the system is flexible and scalable from a single door to enterprise level applications. Brivo’s suite includes video, but the system can also tie in with third-party “partners.” Genetec's Security Centre allows for more frequent updates through the cloud. Milestone is undergoing a two-year transition to bring its Xprotect system into the future by incorporating Arcules and Briefcam into a video-as-a service product. Suprema introduced BioStar X, which integrates access control and video analytics into a single platform. AI and mobile credentials  Axis Communications’ Cloud Connect product announced three new partnerships at ISC West 2025 Axis Communications’ Cloud Connect product announced three new partnerships at ISC West – Eagle Eye Networks, SecuriThings, and Wesco. They join the three partners announced during the first year of Axis Cloud Connect – Genetec, Kone (elevators) and Milestone. AI and mobile credentials were still hot topics at ISC West 2025, but the conversation has evolved beyond amazement at the technologies’ capabilities and now centres on more practical aspects. From the theoretical to the practical “AI and mobility are still the ‘flavors de jour,’ but messages are evolving to manifest AI for better outcomes,” says Heather Torrey, General Manager, Commercial Security, Americas, for Honeywell Building Automation. The company has reframed its security portfolio to be very building- and business-focused, continuing to grow and evolve after the recent acquisition of LenelS2. “From the theoretical to the practical, we want customers to be part of the conversation so we can deliver AI that is meaningful to them, focusing on what’s most important,” says Torrey. Under Honeywell’s new ownership structure, “each part of the business can be more focused on customers’ needs,” she says. Honeywell continues its journey around mobile access and credentialing and migrating to cloud solutions. Innovations in Access Control Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems Access control remains a critical component of security systems, and ISC West 2025 showcased several innovations in this area. Acre is releasing “Gallery,” its version of the App Store for access control. DormaKaba is launching the Keyscan KC Series door controller with TCP/IP connectivity and enhanced features. Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems. Johnson Controls highlighted its C-Cure command centre and C-Cure IQ web client, offering a unified approach to access control and video. Hardware integrations for security panels For service provider Alarm.com, hardware products prepare a path to greater customer experiences, says Abe Kinney, Alarm.com’s Director, Product Management, who oversees hardware integrations for security panels, sensors, video, etc., and drives new product development. “We are looking to bridge the physical world to digital world,” he says. “We want to bring an advantage to our dealers that they can bring to customers.” Because Alarm.com’s customers pay a monthly fee, the products must be durable and economical, says Kinney. “It should work with no need for truck rolls.” The importance of longevity and flexibility Products are evaluated based on features, price, and ease of installation Products are evaluated based on features, price, and ease of installation. In particular, longevity is important for the Alarm.com’s pro channel. There is also a growing emphasis on deterrence industrywide. Says Kinney: “We recognise that detection is part of it, but we need to prevent problems from happening in the first place. And the industry is re-evaluating.” When it comes to cloud intelligence, Eagle Eye Networks puts the emphasis on flexibility. They offer AI that can perform anywhere on the system infrastructure, on the camera, on their on-site bridge device, or in the cloud. They support their own AI and also any AI product from a third party. “We focus on what customers want from the data AI detects,” says Hans Kahler, Eagle Eye Networks’ Chief Operating Officer. Integration with other systems A timely alert from gun detection could save a life, but AI can also generate information that might be used and analysed later, such as point-of-sale information, dwell time, foot traffic, etc. “What people want is the ability to work with the data for business intelligence,” says Kahler. Integration with other systems provides new opportunities for customers: For example, a licence plate reader at a restaurant drive-thru could trigger customisation of the menu board digital signage based on the customer’s previous buying pattern. Relentless Innovation Assa Abloy handles more than 40 million SKUs for all its various brands, faked in 28 factories in the US Assa Abloy handles more than 40 million stock keeping units (SKUs) for all its various brands manufactured in 28 factories in the United States. Merely complying with regulations such as the “Buy American Act” is a monumental effort considering the massive product line, attendees heard at Assa Abloy’s Annual ISC West Breakfast focusing on compliance challenges in the security market. Meanwhile, back at the trade show booth, Assa Abloy focused on “relentless innovation” in every corner of its product line. Assa Abloy’s message: Innovation in security does not have to be about AI or automation. In fact, inventive approaches to products come in all shapes and sizes and at every level of the product portfolio, and innovation is happening faster than ever. For example, the Safebolt product from Securitech, a brand recently acquired by Assa Abloy, can quickly lock down existing doors with the press of a red button on a cylindrical or mortise lock. Temporary Systems to Secure Events Securing events is the focus of Allied Universal's Unified Command Solutions, which specialises in setting up temporary security systems for conventions, trade shows, festivals, construction sites, parades, and other events. They can add technology to situations where previously mostly security officers were used, providing safety/security and enabling more efficient event operation.  “We can put cameras anywhere, whether they need power or not, use cell service or WiFi, a localised network or the internet, or whatever,” says Andrew LaMadrid, VP, Sales for Allied Universal's Unified Command Solutions. Event operation and management IDIS came to ISC West looking to leverage new products that they did not promote in the past The focus is on easy implementation, flexibility, and fast setup and removal. “We look for a solution to solve each customer’s pain points,” says LaMadrid. They specialise in setting up and deploying surveillance cameras for safety/security and for event operation and management. Mobile surveillance is a relatively new “piece of our puzzle” when it comes to protecting high-profile events. “People are excited about what we can offer that’s new,” says LaMadrid. Unified Command Solutions has been around for about 12 years and was acquired by Allied Universal last summer. IDIS came to ISC West looking to leverage new products that they did not promote in the past, and visitors were very interested in those solutions, says Scott Switzer, IDIS CEO. “The progression of our product line has been tremendous,” he says. Last year, the IDIS booth offered only basic analytics, but this year they had 30 different advanced analytics including gun and aggression detection using the advanced solution “IDIS Vaidio AI.”  What Makes You Different? The most common question IDIS hears at their trade show booth is: “What makes you different?” The answer: They offer an end-to-end solution, including cameras; they manage, control, design from end-to-end; and there is no need for multiple integrations. The time needed to install an IDIS system is significantly less because of the simplicity. “We have customers we have supported and grown together for over 20 years,” says Switzer. The company previously deployed IDIS cameras under the Costar brand before the Korean IDIS brand was introduced into the U.S. (IDIS purchased Costar and changed the name to IDIS America.) “This has been a tremendous show for us; we are looking to build our momentum and let more people know about IDIS,” says Switzer. Managing real AI at the edge The depth of their metadata enables new applications, whether for security or business operations Based in Prague, Czech Republic, and with U.S. offices in Pennsylvania, FF Group provides licence plate recognition for harsh environments. Using Axis cameras, they offer “managed real AI at the edge,” selling through a nationwide distributed network, says Alex Osypov, CEO and Founder of FF Group. Markets include parking lots, cities/municipalities, police, government, water systems, etc. The depth of their metadata enables new applications, whether for security or business operations. They are looking to combine and correlate data including LIDAR, RADAR, etc. to exploit the advantages of “data fusion.” Osypov says: “The market is growing because we are involving other adjacent markets.” Unified platforms and advanced tools Several companies are focusing on enhancing security operations centres (SOCs) by providing unified platforms and advanced tools. Axon’s Fusus system “layers” onto existing infrastructure, tying together various sensors into a single interface for real-time monitoring and information sharing. Increasingly, enterprises have invested in a lot of technologies – ac, video, asset trackers – but none of it talks together. Fusus ties all the systems together so that operators no longer have to look at 10 different screens. Rather, there is a “single pane of glass” that shows everything and facilitates sharing of information with law enforcement.  Motorola also showcased its Security Operations Centre, which integrates hardware, software, smart sensors, communication radios, and broadband devices to streamline incident management.

Physical security technologies are a prominent tool used by correctional facilities to provide a safe, secure, and controlled environment for staff, inmates, and the wider community. Among several functions, security technologies are used to prevent unauthorised access, to detect contraband, to monitor inmate movements and activities, and to protect staff. For security technology manufacturers, integrators and consultants, the corrections market presents distinctive challenges. We asked our Expert Panel Roundtable: What are the unique aspects of the corrections market, and how should the physical security industry adapt?

New technology advancements significantly increase efficiency and productivity in any industry, including physical security. Enhanced innovation both creates new products and services and improves existing products, all for the benefit of security manufacturers, integrators, and end users. Companies that embrace new technology stay ahead of the curve and gain a significant competitive advantage. In addition, they can differentiate themselves in the marketplace. We asked this week's Expert Panel Roundtable: What are the most promising new technologies in the physical security industry?   

Access control solutions will continue their evolution in 2025 as organisations assess and adapt to dynamic and increasingly dangerous threats. Trends to watch include the growing adoption of mobile access credentials and digital IDs, and the integration of digital and physical security and other technologies. Other ongoing trends include the integration of AI into access control solutions and the increasing adoption of contactless biometrics for enhanced convenience.  New access control innovations As these trends gather momentum, they highlight the pivotal role access control systems play in combining security and convenience, every hour of every day. Organisations must strike the ideal balance between a secure environment and satisfying user experience if they are to meet increasingly vocal demands for both. Achieving this balance not only delivers the expected user experience but also delivers multi-layered threat protection while introducing exciting new access control innovations.  Digital technologies and open standards Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities as compared to what was possible in the past. The primary objective is no longer simply to secure places and assets so they are beyond the reach of the wrong people. Now it also must be as easy as possible for authorised individuals to enter a building or access digital assets. Mobile access credentials and digital IDs are increasingly a preferred solution for achieving this seamless and convenient access experience. Technology convergence is happening at a rapid pace and this convergence makes it possible to integrate digital and physical security with real-time location systems and other technologies. Together, these converged technologies provide multi-layered protection against both cyber and physical threats while also enabling valuable new capabilities.  2024 State of Physical Access Control Report As AI is increasingly incorporated into access-control solutions, we will see even more powerful ways to leverage access control data for analytics use cases. Almost 40% of respondents to our 2024 State of Physical Access Control Report said they were looking to do this. Equally consequential is the rise of fast, frictionless and easy contactless biometrics solutions in a wide range of applications including healthcare, where 32% of respondents to our recent 2024 State of Healthcare Security Report said their facilities have already implemented this technology for authentication. Looking at the broader marketplace, nearly one in four (23%) respondents to our 2024 State of Physical Access Control Report cited biometrics when asked to “name the top three trends shaping the wider access control industry in the near future.” Evolution of access control solutions As access control solutions become increasingly central to secure and convenient daily life, these and other trends will have an ongoing impact on all market sectors from healthcare and banking to the corporate real estate enterprise and business and college campuses. At the same time, those responsible for a facility’s digital and physical assets know that these trends – and security in general – will never be a static proposition. The only constant is change. Threats will never stop evolving, and those tasked with protecting organisations against these threats must never stand still. The evolution of access control solutions that we saw during 2024 will continue through 2025 and beyond, and organisations will need to remain thorough and vigilant as they address today’s ever-expanding attack surfaces and ever-evolving attack schemes.

Mayflex, the distributor of Converged IP Solutions, has strengthened its external security team with the addition of two new experienced and accomplished recruits. Jason Cooke joins Mayflex from Wavestore, where he was a Regional Sales Manager. Prior to that, he has worked at Pelco as a Channel Account Manager. Jason will be focused on looking after accounts predominantly in the Southeast. Prior roles of McLernon  Matt will be focused on looking after accounts in the Midlands and South Wales Matt McLernon joins Mayflex from Veracity UK, where he was the UK Sales Manager. Prior to that, he worked at Lilin UK as a Business Development Manager. Matt will be focused on looking after accounts in the Midlands and South Wales. Francesco Bellavia, Director of Sales for Security at Mayflex, commented, "We are delighted to welcome Jason and Matt to the team, both have been in the security industry for many years and have a wealth of experience, a focus on customer service and the desire to succeed, which is the perfect fit for our ‘driven to deliver more’ philosophy." Range of security products Frankie continued: “They will be getting up to speed and then selling and supporting the full range of security products, including Avigilon Unity, Avigilon Alta and, Axis, Hikvision, Milestone, Mobotix, Paxton, Pelco, Secure Logiq, Suprema and Veracity. Additionally, they will offer a full suite of infrastructure products from Excel to provide customers with a total installation solution." Frankie concluded: “In the first few weeks, Jason and Matt will undergo a comprehensive induction to bring them up to speed on the brands and all about Mayflex."

Wipro Limited, a pioneering AI-powered technology services and consulting company, announced an expanded partnership with CrowdStrike to launch Wipro CyberShieldSM MDR, an AI-powered unified managed security service (MSS) that simplifies and strengthens enterprise security operations. CyberShield MDR delivers industry-pioneering capabilities through a modern SOC that provides enhanced visibility, AI-driven automation, and greater efficiency. Security operations across endpoints Organisations now face an overwhelming volume of alerts from siloed security tools that fail to stop adversaries. Fragmented security operations across endpoints, cloud workloads, identity, and data drive complexity, increase costs, and create operational blind spots. Wipro CyberShield MDR, powered by CrowdStrike Falcon® Next-Gen SIEM, addresses these challenges by enhancing threat visibility, simplifying operations, and strengthening resilience against evolving threats. Real-time threat intelligence and AI-powered automation Wipro’s cybersecurity experts will manage and host the services from eight CDCs strategically located around the globe Falcon Next-Gen SIEM combines the native Falcon platform and third-party data with real-time threat intelligence and AI-powered automation to supercharge threat detection and response across the enterprise.  Leveraging Falcon Next-Gen SIEM and Wipro's global ecosystem – along with Wipro Ventures’ portfolio companies Simbian and Tuskira – CyberShield MDR delivers intelligent defense, proactive breach protection, continuous detection, and rapid response to keep organisations resilient and future-ready against AI-driven threats. Wipro’s cybersecurity experts will manage and host the services from eight Cyber Defence Centres (CDCs) strategically located around the globe. CrowdStrike’s AI-native product suites "Wipro’s CyberShield platform, powered by CrowdStrike’s AI-native product suites and strengthened by our security ecosystem, will help enterprises contain threats swiftly and ensure continuity of digital operations," said Tony Buffomante, Senior Vice President & Global Head – Cybersecurity & Risk Services, Wipro Limited.  "This integrated platform approach enables AI automated workflows, prevents lateral threat movement, and eliminates potential security gaps that fragmented solutions often miss." Wipro’s ecosystem of partners “The Falcon platform supercharges Wipro’s CyberShield Managed Security Services to deliver real-time attack detection, faster response and outcomes that stop breaches,” said Daniel Bernard, Chief Business Officer, CrowdStrike. “Together, we’re simplifying operations across Wipro’s ecosystem of partners — reducing costs, accelerating time-to-value and giving customers the confidence to stay ahead of today’s adversaries.” Wipro CyberShieldSM MDR unified MSS will be launched at CrowdStrike Fal.Con 2025.

Flir, a Teledyne Technologies company, launched its next-generation K-Series thermal cameras for best-in-class imaging before, during, and after firefighting. New single-range dynamic gain and higher resolutions support faster and better decision-making, while the introduction of integral wireless connectivity provides seamless configuration, live streaming, training, media downloads, and camera management. Introduced a single-range interface Newly introduced single-range interface ensures uninterrupted focus with a simplified live image display With the K75 and K85, users can transition to a new era of firefighting professionalism. A high resolution of up to 640 × 480 provides premium thermal imaging quality for precise target identification and enhanced situational awareness from first alarm to clean-up and post-event review.  Moreover, the newly introduced single-range interface ensures uninterrupted focus with a simplified live image display and minimal menu interaction to avoid missing critical information. The three-button K75 (320 × 240) will replace both the single-button K33 and three-button K45 (240 × 180), while the three-button K85 (640 × 480) will supersede the single-button K53 and three-button K55 (320 × 240). Trusted performance Based on a proven legacy of K-Series quality and performance, users can benefit from greater situational and tactical awareness, supported by ergonomic, intuitive ease-of-use. Offering full connectivity, the next-generation cameras retain the familiar and preferred pistol-grip design. Users can benefit from greater situational and tactical awareness, supported by ergonomic “The K75 and K85 are engineered for frontline firefighting with their rugged IP67-rated construction, 2-meter drop resistance, and outstanding high-heat performance,” said Peter Dekkers, Director of Business Development, Flir. “Our engineers have optimised these next-generation cameras for reliable thermal visibility in low-light, no-light and smoke-obscured environments, benefitting not just fire departments, both those in industrial safety, maritime safety and defence." "Users will discover that quality is set to the highest professional standards, backed by over 10 years of proven design with previous-generation K-Series sensors.” End-to-end capabilities With their new application-centric modes, the Flir K75 and K85 give full attention to every phase of the firefighting operation, enhancing crew readiness via pre-mission planning and post-mission insights. Preparation: The Flir Responder app features new wireless configuration and streaming to ensure firefighters are set for the mission ahead. Scene arrival: The new search mode is a valuable tactical addition that helps crews to locate fire and detect lower temperatures during scene size-up. With colourisation from 80-200°C (175-400°F), better contrasting supports the faster identification of fire sources. Fire attack: A new single range provides seamless operation from −20 to 650°C (−4 to 1202°F). With no low-gain and high-gain modes, users do not have to switch between the two, avoiding any potential to miss crucial information or endure image freezing due to range change. Overhaul Scene departure: A new detection mode highlights significantly hotter areas in a red gradient. Featuring hot and cold spot tracking/monitoring over time, this mode is useful for post-fire analysis. Regarding clean-up, the K75 and K85 feature fewer sharp edges where dust and soot can stick. Back at the station: Users of the Flir Responder App can take advantage of new wireless media downloads and training.  Other firefighting modes Other firefighting modes include: basic mode offering colourisation from 150 to 650°C (300 to 1200°F) for smoke diving, initial fire attacks, and fire control; high-heat mode providing colourisation from 250 to 650°C (500 to 1200°F) for offensive firefighting operations that need later colourisation; and white-hot mode with heat convection visibility for training, high-heat environments, and colourblind users. Both the K75 and K85 offer sensitivity (NETD) of <60 mK @ 30°C (86°F) over the entire range, supported by 53° × 40° field of view and 30 Hz image frequency. The cameras come complete with two batteries, charger, power supply, USB cable, carabiner strap, and retractable lanyard. An in-vehicle charger and hard transport case are optionally available.

The Monitoring Association (TMA) announced that COPS Monitoring, a major provider of professional monitoring services in North America, has deployed the Automated Secure Alarm Protocol (ASAP) across its UL-listed monitoring stations. With this launch, COPS Monitoring joins an already extensive list of major alarm security firms using the ASAP Service. Today, ASAP is the only digital alarm solution standardised with all major alarm security firms nationwide. Collectively, those companies monitor around 80 percent of all alarm systems in the United States—underscoring ASAP’s broad reach and critical role in public safety. Emergency communication centres ASAP digitally delivers verified alarm notifications directly to emergency communication centres  Developed jointly by TMA and the Association of Public Safety Communications Officials (APCO), ASAP digitally delivers verified alarm notifications directly to emergency communication centres (ECCs). With ASAP, alarm calls no longer need to be routed through nonemergency administrative phone lines. Instead, alarm details, such as the type of emergency, address, and contact details, are transmitted instantly and accurately, accelerating dispatch and enabling real-time, bi-directional status updates. On average, ASAP saves about two minutes or more per call – time that can be critical when lives and property are at risk. Introduction of ASAP COPS Monitoring continues its commitment to adopt technologies that improve outcomes  With the introduction of ASAP, COPS Monitoring continues its commitment to adopt technologies that improve outcomes for all stakeholders. "Our launch of ASAP represents another significant investment in technology and public safety," said Jim McMullen, President of COPS Monitoring. "By enhancing response times and the accuracy of emergency dispatches, we are not only helping to protect lives and property but also supporting the evolving needs of our dealers, their customers, and the first responders who serve our communities. We are proud to be part of this critical innovation." "The adoption of ASAP by COPS Monitoring is another strong indicator of the momentum behind this service," said Steve Butkovich, President at The Monitoring Association. Integration with ASAP COPS Monitoring’s integration with ASAP also sets the stage for future advancements, including the secure transmission of video, audio, photos, sensor metadata, and other contextual data designed to improve situational awareness and provide first responders with more actionable intelligence. 

Garden Spot Communities, a continuing care retirement facility in New Holland, Pennsylvania, has grown a comprehensive video security solution over nearly 20 years that maintains the facility's welcoming, open-door philosophy, while ensuring resident safety. The community operates public restaurants and welcomes neighbours across its 230-acre campus, while securing 1,100 residents using Milestone Systems XProtect video management software (VMS). Technology partnership Garden Spot maintains an intentionally open campus that includes a Starbucks cafe open to the public Garden Spot Communities, along with their Lancaster-based integrator partner App-Techs, have continually expanded their Milestone XProtect VMS to cover the unique needs of their nearly 1.4 million square foot facility, which accommodates diverse camera brands and technologies. Unlike traditional senior living facilities that rely on gates and fences, Garden Spot maintains an intentionally open campus that includes a Starbucks cafe open to the public. The system includes wireless links extending coverage to perimeter areas up to 300 metres from main buildings, supporting the facility's philosophy of openness rather than barriers. Eyes across campus "Having a comprehensive video system is key to our operating such a large enterprise," said Steve Muller, Chief Operating Officer at Garden Spot Communities. He adds, "Garden Spot's core philosophy from the very beginning is that what we don't spend on fences and gates, we can spend on cameras. We need to have eyes on what's happening across campus, and with a system like Milestone, we can do exactly that." Operational benefits The video system serves as an integral operational tool, enabling staff to respond quickly to emergencies  The video system serves as an integral operational tool, enabling staff to respond quickly to emergencies and maintain situational awareness across the campus. The technology provides enhanced safety, improved operational efficiency, and valuable peace of mind for staff and families. Staff access video feeds from security workstations, office desktops, and mobile phones for timely response to situations. The system proves most valuable when a resident is missing from their normal routine, with staff turning to video as their first investigative step. In one case, cameras enabled rapid response to locate a gentleman with dementia who had left campus, preventing potential harm. Seamless monitoring Beyond security, the system supports operational needs, including weather monitoring during Pennsylvania winters and remote monitoring of the facility's aeroponic greenhouse. The system operates across multiple Dell servers with centralised management, enabling seamless monitoring from a single interface. App-Techs' Health Utility Monitor software provides telemetry data every five minutes, enabling proactive maintenance that resolves issues before staff notice them. Open platform The open platform approach provides flexibility in camera selection rather than locking the facility into a single manufacturer. This flexibility enabled system evolution from a four-camera installation in 2006 to today's comprehensive 110-camera network. The partnership with App-Techs extends beyond installation to ongoing system health monitoring, ensuring consistent performance while allowing Garden Spot staff to focus on operations rather than technical troubleshooting. Garden Spot's experience demonstrates how open platform video technology can support organisational values, while providing essential operational capabilities. The system has adapted and grown alongside facility needs, proving that investments in scalable technology provide lasting value for senior living communities seeking to balance security with community openness. 

HID, the pioneer in trusted identity and authentication solutions, announced that it successfully supported Stockholm's public transit authority, Storstockholms Lokaltrafik (SL), in transforming the daily travel experience for hundreds of thousands of passengers in the capital through a comprehensive digital ticketing modernisation program. The initiative has eliminated paper tickets and enabled seamless contactless payments across buses, ferries, trams and metro stations. The technology upgrade has delivered measurable benefits, including dramatically reduced fare evasion that translates to millions of Swedish Kronos in recovered revenue for SL.  Residents experience faster, more convenient travel New ticketing infrastructure was specifically selected because it withstands harsh Nordic winters With the new integrated ticketing devices from HID, citizens can now use the same payment method – whether a mobile app, contactless card or digital wallet – across all 2,600 buses, 140 ferry validators, 320 tram platforms and 1,035 metro fare gates throughout the capital region. Most importantly, the new ticketing infrastructure was specifically selected because it withstands harsh Nordic winters, a crucial factor for passengers who depend on public transit year-round. Legacy hardware, systems and networks “Serving hundreds of thousands of passengers daily across multiple transit modes required a ticketing solution that could scale with our needs while providing a consistent experience for our riders." "We chose HID for its multi-technology ticket validators for buses, ferries and gates, as well as its ability to run side-by-side with our legacy hardware, systems and networks. It was a real challenge for everyone involved to get this working, but it was one we overcame together,” said Karin Harrius, Business System Administrator, Ticket Readers at SL. Seamless ecosystem across touchpoints The implementation was designed to ensure a consistent validation experience and deliver a seamless ecosystem across all transit touchpoints. It included: Enhanced passenger convenience on buses: HID VAL100 ticket validators integrated with HID TripTick™ barcode technology and NFC/RFID contactless payment functionality in a single point of presentation for tickets and travel passes Reliable outdoors operation in extreme weather: HID VAL150 validators featuring a waterproof design on ferries and tram platforms Streamlined fare collection across metro stations: HID TripTick 220 OEM barcode, NFC and cEMV ticket modules within fare gates and ticket machines in the Stockholm metro, enabling multi-format ticket reading throughout the system. Significant reduction in fare evasion Improvement ensures that all users contribute fairly to keeping these vital transport links The modernisation has delivered substantial financial benefits for SL. Fare evasion dropped from 3.1% in 2019 to just 2.3% in 2023 – a 26% reduction that has recovered millions of Swedish Kronor annually for reinvestment in public transit infrastructure and services. The impact was particularly dramatic on ferry services, where ticket validation rates increased from just 58% in November 2021 to 89% by March 2025. This improvement ensures that all users contribute fairly to maintaining these essential transportation links connecting Stockholm's islands and waterways. Digital-first approach meets evolving expectations Citizens particularly benefit from the system's ability to prevent ticket duplication The comprehensive digital transformation addresses the evolving expectations of Swedes in an increasingly mobile-first society. Citizens particularly benefit from the system's ability to prevent ticket duplication and unauthorised sharing through social media platforms – issues that had previously undermined fare revenue and service sustainability. Future integration of new technologies With Stockholm County – which represents 20% of Sweden's population despite covering only 2% of the country's area – the scalable, open-architecture system ensures SL can adapt to evolving technologies and passenger expectations. The system's flexibility allows for future integration of new technologies and travel services without requiring complete infrastructure replacement, protecting the public investment while maintaining service innovation.

Keihan Bus, established in 1922, is a long-standing public transportation provider with over 100 years of service in Japan. Its network spans Osaka, Kyoto, and Shiga prefectures, offering a wide range of safe and reliable transportation services and carrying over 10,000 passengers daily. The company also operates routes that serve major tourist destinations such as Kiyomizu-dera in Kyoto and Dotonbori in Osaka, as well as direct access to the venue of Expo 2025 Osaka, Kansai, Japan—a major international event expected to attract millions of visitors from around the world. Through these services, Keihan Bus contributes to both regional mobility and Japan’s broader efforts to welcome global travellers. Among all its depots, the Hirakata Depot manages the largest fleet and is regarded as one of the company’s key operational hubs. To enhance manpower dispatch efficiency in its bus depot, Keihan Bus implemented VIVOTEK’s intelligent traffic solution to improve operational workflows. Challenges Hirakata Depot expanded its parking space and increased its fleet to around 120 vehicles As part of its relocation on March 23, 2025, the Hirakata Depot expanded its parking space and increased its fleet to around 120 vehicles, underscoring the need for a more efficient vehicle management system.  Even before the move, manually verifying each bus’s parking location was labour-intensive and inefficient. Staff had to physically check where each bus was parked and update a whiteboard using numbered magnets to represent each bus. Compounding the issue, new regulations introduced in April 2024 limiting driver work hours further exacerbated the shortage of bus drivers. This heightened the urgency of reducing operational workloads through digital transformation. To meet these challenges, Keihan Bus aimed to modernise its analog parking management process and streamline daily operations, especially at its busiest depot. Solutions LPR cameras were installed throughout the depot to capture and recognise the licence plates of buses in real time To achieve operational efficiency, Keihan Bus, in close collaboration with IBS Japan and Mobile Create, implemented a Bus Depot Monitoring System powered by VIVOTEK’s licence plate recognition (LPR) technology, using VIVOTEK’s IP9165-LPR-v2 JPN 12–40mm cameras. LPR cameras were installed throughout the depot to capture and recognise licence plates of buses in real time during entry, exit, and parking. The captured data is processed to identify the latest detected location of each vehicle, and the parking information is displayed on digital signage. This allows drivers to quickly find their assigned bus before beginning their shift, reducing unnecessary delays and confusion. By replacing this analog system with digital monitoring, the company has significantly improved its efficiency and reduced the workload for both drivers and depot staff. Benefit According to Keihan Bus, choosing VIVOTEK’s solution has brought multiple advantages: Reliable Performance: The camera evaluation results were highly positive, with excellent recognition accuracy that inspired confidence in the system’s reliability. VIVOTEK’s WDR Pro technology effectively reduces the impact of harsh backlighting, such as strong afternoon sunlight, while its SNV (Supreme Night Visibility) ensures that licence plates remain clearly visible even in low-light conditions. User-Friendly Setup: Compared to other options, VIVOTEK's system offered a more intuitive setup process. Strong Local Support: The local support provided by IBS Japan, including on-site assistance, was more responsive and comprehensive than that of other vendors. System Compatibility: The data transfer format was compatible with the depot’s existing infrastructure, allowing for a smoother integration process. Customer feedback “After implementing the system, we monitored its performance and fine-tuned the settings to fit our operational environment. As a result, the accuracy has remained consistently high and stable over time. Knowing that long-term maintenance support is available makes us feel secure,” Keihan Bus Hirakata Depot. “This was our first experience working on a solution-based project, and we started from scratch, feeling our way through. Thanks to the strong support from IBS Japan, we were able to successfully take off.” “Gaining hands-on experience with a camera-based solution has become a major source of confidence for us. Although this was our first time implementing an LPR solution, having this successful case now gives us the confidence to apply and propose it for future projects as well,” Mobile Create Co., Ltd.

Elegance, design and entertainment – that’s what the new Grand Sapphire Resort & Casino in Iskele, in the east of the Turkish Republic of Northern Cyprus (TRNC), stands for. This exclusive hotel complex, located directly on the beach of the Karpaz Peninsula, offers guests top-level service, stunning architecture and a very special highlight: a casino with 42 live game tables and over 300 slot machines across a 2,700 m² gaming area. To ensure that guests not only have an impressive but also a safe experience, Grand Sapphire relies on a customised video surveillance solution from Dallmeier. The “Made in Germany” video technology ensures around-the-clock security and efficient processes – not only through high product quality, but also through the highest standards for data protection and data security. Data protection requirements One of the main requirements was the complete monitoring of gaming areas  When the casino was opened, the security team at the Grand Sapphire Resort faced the task of implementing a modern casino security solution that would ensure both guest safety and smooth operations. “Our goal was to create a top-tier casino environment – and that includes a security concept that combines quality, data protection and efficiency,” explains Bayram Tegay, General Manager at Grand Sapphire. One of the main requirements was the complete monitoring of gaming areas, especially the live game tables, without interfering with day-to-day operations. At the same time, an exceptionally high level of data protection had to be maintained. Strict compliance regulations “In Northern Cyprus, casinos face especially strict compliance regulations,” says Yücel Çalişkan, Surveillance Manager at the resort. “Our department operates in full isolation from the rest of the organisation. Protecting sensitive data is not optional for us – it is the very foundation of our work.” Integrated surveillance concept The team opted for a comprehensive video surveillance system from Dallmeier The team opted for a comprehensive video surveillance system from Dallmeier, planned and implemented by Dallmeier Türkiye. The customised security concept was visualised and preconfigured using the 3D camera planning tool PlanD. “PlanD offered the customer 100% planning reliability,” says Orhan Yörükoğlu, Director of Dallmeier Türkiye A.Ş. “Project stakeholders could see in advance exactly which camera would cover which area and what the overall project scope would be. That was enormously helpful for decision-making.” Precision from eight meters above All cameras were installed at a height of approximately eight meters on the ceiling  All cameras were installed at a height of approximately eight meters on the ceiling – a technical challenge solved through the use of high-resolution cameras with suitable optics. For seamless surveillance of the 42 live game tables, slot areas and entrances, the installation combines Dallmeier PTZ and dome cameras. To provide a full overview of the gaming floor, a Panomera S8 multifocal sensor system is used. Thanks to its unique optical design, Panomera delivers a complete overview of the casino floor while still allowing detailed zoom-in views where needed. Central control room In the central control room, four operators work per shift on three 27-inch monitors each, while 18 large-format monitors provide overall visual control. Recording is handled redundantly via IPS 10000 network video recorders. The entire system is managed using the Hemisphere VMS platform operated on four VMC Touch workstations. For non-public areas, ONVIF-compatible third-party cameras are used, and their data is also fully integrated into the Dallmeier system thanks to Hemisphere’s open system architecture. Facial recognition Another key feature is the integration of a Corsight facial recognition system, operated on dome cameras Another key feature is the integration of a Corsight facial recognition system, operated on dome cameras. The system automatically identifies blacklisted individuals when they approach the casino entrance and notifies both front desk and security personnel in real time. “This feature not only helps us enforce bans, but also strengthens our guests’ sense of security,” says Çalişkan. “We receive alerts within seconds if a blacklisted individual tries to enter the casino.” Although the casino is open from 12:00 noon to 6:00 am, the surveillance system operates 24/7. This ensures that potential threats such as break-ins or tampering outside of business hours are reliably detected. In day-to-day operations, the system significantly speeds up incident resolution – for example, in the case of misunderstandings between dealers and guests. Closed network architecture The entire system operates within a completely closed network – with no physical or wireless interfaces to other systems, no cloud connectivity, and no mobile access. This architecture ensures full data security and regulatory compliance. Internally, strict policies are in place: surveillance staff are not permitted to have contact with employees from other departments. This underscores the critical role of data protection in the casino environment of Northern Cyprus. The current system architecture is designed for seamless future expansion. AI-based functions and video content analytics (VCA) can be integrated at any time if required. Security meets efficiency With the Dallmeier solution, Grand Sapphire benefits from a state-of-the-art surveillance system that not only meets the highest security standards but also supports operational efficiency. Casino Manager Bayram Tegay concludes: “The image quality, system responsiveness and support have really convinced us. For us, it was absolutely the right decision. Thanks to Dallmeier, we can make well-founded decisions at any time – quickly, reliably and based on high-quality data.”