Emphasising proactive rather than reactive security shifts the focus from dealing with crises and damage control to prevention. Advantages of a proactive approach include cost efficiency, better business continuity, and fewer crises that draw attention away from strategic improvements. Staying ahead of threats is a core mission of the security department, and technology has evolved to enable security professionals to deliver on that mission better than ever. We asked our Expert Panel Roundtable: How are security systems transitioning from reactive to proactive, and what is the benefit?

Multiple technology trends are transforming the physical access control market. There is a fundamental shift away from physical cards and keys toward digital identities — mobile credentials, digital wallets, biometrics, and cloud-native access platforms. These next generation access solutions are radically reshaping how buildings operate, protect staff, and perform functionally. At the same time, AI and analytics solutions are being layered onto these physical access control systems to support predictive threat detection and behavioural insights. Access data itself is becoming an asset for sustainability, space optimisation, and smart building initiatives. Risk, impact operations and experience The annual HID Global Security and Identity Trends Report highlights these and other issues The annual HID Global Security and Identity Trends Report highlights these and other issues. The survey cites improving user convenience as a priority for nearly half of organisations, while 41% are focused on simplifying administration, and 28% struggle with system integration. These are not theoretical challenges, they are day‑to‑day friction points that add cost, increase risk, impact operations and experience, and, of course, must be addressed. HID Global’s commercial focus HID Global’s commercial focus is to help organisations digitise their access control — with mobile identities, biometrics, and cloud platforms — and then to use the data to deliver more value. “We are turning access control from an operational cost into a software-driven asset that improves efficiency, supports Environmental, Social, and Governance (ESG) goals and even creates new revenue opportunities,” says Steven Commander, HID Global’s Head of Consultant Relations. The impact of digital transformation Digital transformation is the method of moving access control from hardware and physical credentials Digital transformation is in the process of moving access control from hardware and physical credentials to a software-driven, integrated experience. The transformation strengthens security while also improving user convenience — transforming the “pavement to the desk” journey. HID enables this shift through mobile credentials, biometrics, cloud-native platforms, and solutions that allow third-party applications to run on door hardware. “This helps customers turn access data into operational and commercial outcomes, while also improving the overall user experience,” says Commander.  Digital transformation in access control is not focused on chasing the latest trends. Rather, transformation is about turning software, data and integration into outcomes that matter to customers, says HID. “Security becomes stronger and more adaptive,” says Commander. “Operations become simpler and more cost‑effective. Experiences become seamless and consistent. Sustainability moves from ambition to action. And the financial case becomes clearer as efficiencies are banked and new value streams emerge.” The challenge of futureproofing with long lifecycles Given that physical security technologies will be in place for 15 to 20 years, it is important to plan for how systems can evolve over time. Considering how rapidly security threats, compliance standards, and user expectations change, 15 to 20 years is a long time. The decisions made at the beginning of a system’s lifecycle can either limit flexibility later (which will be costly) or enable long-term adaptability. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important Choosing products and platforms that are open, interoperable, and designed for updates can enable future-proof projects. Support for open standards such as Open Supervised Device Protocol (OSDP) is therefore important.  In addition, systems built on open controller platforms — such as Mercury — enable organisations to switch software providers or expand functionality without replacing core door hardware. Architectural openness is key to system lifecycles and maximising the return on investment (ROI) from a chosen solution. Digital credentials and mobile access Flexibility and upgradeability should also be top of mind when it comes to endpoints like access control readers. While RFID cards are still commonplace, there is a clear trend toward digital credentials and mobile access. Readers that support both allow organisations to transition at their own pace, without committing to a full system overhaul. A long system lifecycle does not mean technology should remain static. Security, particularly cybersecurity, demands more frequent updates. Technologies that support firmware upgrades in the field extend the value of a deployment while helping organisations keep pace with emerging threats. In that sense, lifecycle thinking is not just about longevity — it’s about maintaining resilience and readiness over time. Applying biometrics and mobile identities Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction Biometrics is becoming mainstream as a credential alternative, strengthening security without adding friction. Many organisations are now deploying biometrics to support fast, seamless access journeys, with adoption already around 39% in access control according to HID’s recent research.  In addition, 80% of organisations surveyed expect to deploy mobile identities within the next five years. Full technology integration enables tap‑to‑access without opening an app; the user journey becomes faster, safer, and more convenient. “It is where the industry is headed and we are at the vanguard of this,” says Commander.    Ongoing challenge of cybersecurity At HID Global, cybersecurity is embedded into everything, from corporate processes and development practices to the solutions they bring to market. “Our approach ensures that customers can strengthen their overall security posture, not only by deploying secure products but by benefitting from HID’s commitment to the highest industry standards,” says Commander. HID holds multiple globally recognised certifications, including ISO 27001, ISO 14298, SOC Type 2 and CSA STAR, which demonstrate their robust information security and cloud security practices. In addition, HID’s SEOS® secure chipset is independently SEAL-certified, providing one of the most advanced levels of protection available on the market today. “Ultimately, this means organisations are not just purchasing isolated secure products; they are implementing solutions developed and delivered within a comprehensive, cybersecure framework,” says Commander. “When deployed according to best practices, HID solutions enable customers to achieve the highest levels of resilience against evolving physical and cyber threats.” Developing green and sustainable solutions A huge amount of waste is generated from the manufacture of plastic RFID access cards Digital credentials align with the sustainable solutions that everyone wants. A huge amount of waste is generated from the manufacture of plastic RFID access cards. Over 550 million access cards are sold annually. This creates 2,700 tons of plastic waste and 11,400 tons of carbon, based on a PVC card weighing 5 grams.  Therefore, digital credentials self-evidently reduce the reliance on plastic cards (helping reduce carbon emissions by up to 75% according to HID’s research), while leveraging access control system data supports energy optimisation by shutting down or reducing systems in unused spaces. Energy use and CO₂ emissions can be cut dramatically, showing how access systems can contribute to sustainability goals and green building certification. What is the latest in smart buildings? Smart buildings increasingly rely on mobile access control as the backbone for digital services. Real-time access data enables new services such as automated room bookings, HVAC control, lift/elevator calling, e-bike hiring, and so on. Smart buildings increasingly rely on mobile access control as the backbone for digital services The financial upside is clear; smart, digitally transformed buildings can deliver around 8% higher yields per square foot versus traditional office space. Operational savings accrue from reduced administration, the removal of card production and shipping, and lighter IT support. This creates a value cycle — better experiences drive adoption, adoption fuels monetisation, and monetisation funds further improvements. Achieving technology impact in the real world One standout project is One Bangkok – a $3.9 billion mixed used development in Thailand – which demonstrates the scale of what can be achieved when access control data is used for optimisation, particularly when it comes to monitoring facilities usage and occupier behaviours. By switching lights off or lowering the temperature in unused rooms, for example, the One Bangkok building demonstrates this potential with a 22% reduction in energy consumption, saving 17,000 MWh and 9,000 tons of CO₂ annually.  Sustainability is a key factor in contributing to how properties are valued. And sustainability extends far beyond digital credentials having a lower environmental impact than plastic cards.  Buildings with recognised sustainability certifications often command rental premiums of around 6%, and three‑quarters of security decision‑makers now consider environmental impact in their procurement assessments.

ISC West 2025 in Las Vegas showcased the latest advancements in security technology, offering security professionals a glimpse into the future of the industry. This year's expo highlighted the growing influence of artificial intelligence (AI), cloud computing, and enhanced integration. The pioneering comprehensive and converged security event attracted nearly 29,000 industry professionals to the Venetian Convention Centre.  Integration into unified platforms Several companies emphasised the importance of cloud-based solutions and the integration of diverse security components into unified platforms. For example, Brivo's Security Suite provides “everything in one platform” – not just access control. Customers only pay for what they use because the system is flexible and scalable from a single door to enterprise level applications. Brivo’s suite includes video, but the system can also tie in with third-party “partners.” Genetec's Security Centre allows for more frequent updates through the cloud. Milestone is undergoing a two-year transition to bring its Xprotect system into the future by incorporating Arcules and Briefcam into a video-as-a service product. Suprema introduced BioStar X, which integrates access control and video analytics into a single platform. AI and mobile credentials  Axis Communications’ Cloud Connect product announced three new partnerships at ISC West 2025 Axis Communications’ Cloud Connect product announced three new partnerships at ISC West – Eagle Eye Networks, SecuriThings, and Wesco. They join the three partners announced during the first year of Axis Cloud Connect – Genetec, Kone (elevators) and Milestone. AI and mobile credentials were still hot topics at ISC West 2025, but the conversation has evolved beyond amazement at the technologies’ capabilities and now centres on more practical aspects. From the theoretical to the practical “AI and mobility are still the ‘flavors de jour,’ but messages are evolving to manifest AI for better outcomes,” says Heather Torrey, General Manager, Commercial Security, Americas, for Honeywell Building Automation. The company has reframed its security portfolio to be very building- and business-focused, continuing to grow and evolve after the recent acquisition of LenelS2. “From the theoretical to the practical, we want customers to be part of the conversation so we can deliver AI that is meaningful to them, focusing on what’s most important,” says Torrey. Under Honeywell’s new ownership structure, “each part of the business can be more focused on customers’ needs,” she says. Honeywell continues its journey around mobile access and credentialing and migrating to cloud solutions. Innovations in Access Control Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems Access control remains a critical component of security systems, and ISC West 2025 showcased several innovations in this area. Acre is releasing “Gallery,” its version of the App Store for access control. DormaKaba is launching the Keyscan KC Series door controller with TCP/IP connectivity and enhanced features. Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems. Johnson Controls highlighted its C-Cure command centre and C-Cure IQ web client, offering a unified approach to access control and video. Hardware integrations for security panels For service provider Alarm.com, hardware products prepare a path to greater customer experiences, says Abe Kinney, Alarm.com’s Director, Product Management, who oversees hardware integrations for security panels, sensors, video, etc., and drives new product development. “We are looking to bridge the physical world to digital world,” he says. “We want to bring an advantage to our dealers that they can bring to customers.” Because Alarm.com’s customers pay a monthly fee, the products must be durable and economical, says Kinney. “It should work with no need for truck rolls.” The importance of longevity and flexibility Products are evaluated based on features, price, and ease of installation Products are evaluated based on features, price, and ease of installation. In particular, longevity is important for the Alarm.com’s pro channel. There is also a growing emphasis on deterrence industrywide. Says Kinney: “We recognise that detection is part of it, but we need to prevent problems from happening in the first place. And the industry is re-evaluating.” When it comes to cloud intelligence, Eagle Eye Networks puts the emphasis on flexibility. They offer AI that can perform anywhere on the system infrastructure, on the camera, on their on-site bridge device, or in the cloud. They support their own AI and also any AI product from a third party. “We focus on what customers want from the data AI detects,” says Hans Kahler, Eagle Eye Networks’ Chief Operating Officer. Integration with other systems A timely alert from gun detection could save a life, but AI can also generate information that might be used and analysed later, such as point-of-sale information, dwell time, foot traffic, etc. “What people want is the ability to work with the data for business intelligence,” says Kahler. Integration with other systems provides new opportunities for customers: For example, a licence plate reader at a restaurant drive-thru could trigger customisation of the menu board digital signage based on the customer’s previous buying pattern. Relentless Innovation Assa Abloy handles more than 40 million SKUs for all its various brands, faked in 28 factories in the US Assa Abloy handles more than 40 million stock keeping units (SKUs) for all its various brands manufactured in 28 factories in the United States. Merely complying with regulations such as the “Buy American Act” is a monumental effort considering the massive product line, attendees heard at Assa Abloy’s Annual ISC West Breakfast focusing on compliance challenges in the security market. Meanwhile, back at the trade show booth, Assa Abloy focused on “relentless innovation” in every corner of its product line. Assa Abloy’s message: Innovation in security does not have to be about AI or automation. In fact, inventive approaches to products come in all shapes and sizes and at every level of the product portfolio, and innovation is happening faster than ever. For example, the Safebolt product from Securitech, a brand recently acquired by Assa Abloy, can quickly lock down existing doors with the press of a red button on a cylindrical or mortise lock. Temporary Systems to Secure Events Securing events is the focus of Allied Universal's Unified Command Solutions, which specialises in setting up temporary security systems for conventions, trade shows, festivals, construction sites, parades, and other events. They can add technology to situations where previously mostly security officers were used, providing safety/security and enabling more efficient event operation.  “We can put cameras anywhere, whether they need power or not, use cell service or WiFi, a localised network or the internet, or whatever,” says Andrew LaMadrid, VP, Sales for Allied Universal's Unified Command Solutions. Event operation and management IDIS came to ISC West looking to leverage new products that they did not promote in the past The focus is on easy implementation, flexibility, and fast setup and removal. “We look for a solution to solve each customer’s pain points,” says LaMadrid. They specialise in setting up and deploying surveillance cameras for safety/security and for event operation and management. Mobile surveillance is a relatively new “piece of our puzzle” when it comes to protecting high-profile events. “People are excited about what we can offer that’s new,” says LaMadrid. Unified Command Solutions has been around for about 12 years and was acquired by Allied Universal last summer. IDIS came to ISC West looking to leverage new products that they did not promote in the past, and visitors were very interested in those solutions, says Scott Switzer, IDIS CEO. “The progression of our product line has been tremendous,” he says. Last year, the IDIS booth offered only basic analytics, but this year they had 30 different advanced analytics including gun and aggression detection using the advanced solution “IDIS Vaidio AI.”  What Makes You Different? The most common question IDIS hears at their trade show booth is: “What makes you different?” The answer: They offer an end-to-end solution, including cameras; they manage, control, design from end-to-end; and there is no need for multiple integrations. The time needed to install an IDIS system is significantly less because of the simplicity. “We have customers we have supported and grown together for over 20 years,” says Switzer. The company previously deployed IDIS cameras under the Costar brand before the Korean IDIS brand was introduced into the U.S. (IDIS purchased Costar and changed the name to IDIS America.) “This has been a tremendous show for us; we are looking to build our momentum and let more people know about IDIS,” says Switzer. Managing real AI at the edge The depth of their metadata enables new applications, whether for security or business operations Based in Prague, Czech Republic, and with U.S. offices in Pennsylvania, FF Group provides licence plate recognition for harsh environments. Using Axis cameras, they offer “managed real AI at the edge,” selling through a nationwide distributed network, says Alex Osypov, CEO and Founder of FF Group. Markets include parking lots, cities/municipalities, police, government, water systems, etc. The depth of their metadata enables new applications, whether for security or business operations. They are looking to combine and correlate data including LIDAR, RADAR, etc. to exploit the advantages of “data fusion.” Osypov says: “The market is growing because we are involving other adjacent markets.” Unified platforms and advanced tools Several companies are focusing on enhancing security operations centres (SOCs) by providing unified platforms and advanced tools. Axon’s Fusus system “layers” onto existing infrastructure, tying together various sensors into a single interface for real-time monitoring and information sharing. Increasingly, enterprises have invested in a lot of technologies – ac, video, asset trackers – but none of it talks together. Fusus ties all the systems together so that operators no longer have to look at 10 different screens. Rather, there is a “single pane of glass” that shows everything and facilitates sharing of information with law enforcement.  Motorola also showcased its Security Operations Centre, which integrates hardware, software, smart sensors, communication radios, and broadband devices to streamline incident management.

Physical security technologies are a prominent tool used by correctional facilities to provide a safe, secure, and controlled environment for staff, inmates, and the wider community. Among several functions, security technologies are used to prevent unauthorised access, to detect contraband, to monitor inmate movements and activities, and to protect staff. For security technology manufacturers, integrators and consultants, the corrections market presents distinctive challenges. We asked our Expert Panel Roundtable: What are the unique aspects of the corrections market, and how should the physical security industry adapt?

As AI-generated phishing attacks flood inboxes with more realistic and personalised scams, DigiCert, a pioneer in intelligent trust, today released new research revealing that consumers are turning to verified brand identities in email for reassurance--especially during Cyber Week.  The study, conducted by independent research firm Vitreous World, surveyed 5,000 consumers across the U.S., U.K., Australia, and New Zealand to understand how verified logos and sender authentication will impact trust, engagement, and safety during the height of online shopping season. Integrity as AI With 86% of consumers saying they feel safer when verified logos appear in their inbox, the findings underscore a growing need for organisations to strengthen their email authentication practices. Doing so not only helps protect shoppers from phishing during the busiest online shopping week of the year, but also preserve brand integrity as AI rapidly increases the volume, frequency, and sophistication of phishing emails. Key findings Email trust drives clicks and conversions. 64% said they are more likely to click or act on an email that displays a verified brand logo, a critical insight for marketers competing for attention during Cyber Monday and holiday campaigns. Shoppers reward trusted brands. Given four options, nearly half (49%) said that if two competing brands sent similar offers, they would choose the one with a verified logo, suggesting that verified brand identity is not just about safety — it’s about sales. The inbox is the new battleground for brand trust. With 87% of consumers receiving suspicious emails at least a few times a year and 41% believing email providers should do more to protect them, trust in the inbox has become both a security and customer experience issue. Implementing Verified Mark Certificates “Our marketing team has seen a noticeable lift in open and engagement rates since implementing Verified Mark Certificates,” said Ryan Burton, Email & Retention Manager at OddBalls, a UK-based online retailer.  “Having our verified logo appear directly in the inbox gives recipients immediate confidence that the message is authentic. It’s not just a security investment, it’s a brand trust investment. During high-volume periods like Cyber Monday, that trust translates directly into more opens, more clicks, and ultimately, more conversions.” Restoring trust in digital communication “Cyber Monday is a high-stakes moment for both brands and consumers,” said Al Iverson, Industry Strategist at DigiCert.  “Our research shows that visual verification isn’t just about protecting users, it’s about restoring trust in digital communication. A verified logo can be the difference between a customer clicking ‘buy now’ or deleting your message.” The role of VMCs, CMCs, and DMARC Verified Mark Certificates (VMCs) and Common Mark Certificates (CMCs), supported by strong DMARC authentication, form the foundation for displaying verified brand logos in email. Together, they ensure that a brand’s logo appears only when the sender’s identity has been cryptographically confirmed and their domain properly authenticated. This combination not only deters phishing and spoofing attacks but also provides consumers with instant, visual assurance that the message is genuine, transforming trust into a tangible element of the inbox experience.

Securitas UK and Hays Travel are proud to celebrate over 10 years of working together to deliver safe, secure, and welcoming environments across Hays Travel’s nationwide network of retail branches. Since 2015, Securitas has been a trusted security partner to Hays Travel, providing a tailored service that supports the company’s commitment to customer service. From alarm response to mobile patrols, the partnership has evolved to meet the changing needs of the UK’s largest independent travel agent. Range of scenarios The partnership supports over 530 locations across the UK with alarm response. It ensures that out of hours, or when buildings are vacant and there are incidents such as an intruder, the alarm response results in an emergency key holder attending the site and resolving the incident. This could be a wide range of scenarios, including a break-in, a false alarm due to something being left unattended on the premises, or the site requiring maintenance and repair, as the result of an incident. With a deep and expansive UK estate, Hays Travel chose Securitas for its self-delivery model—free from third-party involvement. It ensures a consistent, high-quality service across all client sites. Supported by a nationwide network of branch managers it enables the delivery of tailored solutions with speed, accountability and local expertise. Trust, innovation, and shared values Rapid response across Hays Travel’s UK estates to callouts enables clients to maintain staff productivity, reduce operational disruptions, and achieve cost savings. By responding swiftly to alarm activation, not only is it a theft deterrent but also mitigates insurance liabilities, through reliable out-of-hours coverage. Securitas has played a key role in developing onsite behavioural analysis, helping teams better understand patterns, enhance safety, and improve response strategies. Alex Davis, Chief Commercial Officer, Securitas UK said, “We are delighted to mark this milestone with Hays Travel. Over the past decade, our teams have built a strong, collaborative relationship rooted in trust, innovation, and shared values. It’s been a privilege to support Hays Travel’s growth and success.” High standards of safety and service Peter Robinson, Head of Property at Hays Travel, said, “Our trusted partnership with Securitas has helped us to maintain high standards of safety and service across our retail estate. We are committed to caring for our people, customers and the communities where we operate and Securitas has been instrumental in us achieving this." “Their professionalism, responsiveness, and understanding of our business have made a real difference. We look forward to continuing this journey together.” The partnership will continue to focus on delivering value through smart security solutions that support Hays Travel in making travel accessible, enjoyable, and safe for all.

Global security manufacturer - Gallagher Security is proud to announce a strategic partnership with Fortified Security, a pioneering perimeter systems integrator with over 30 years of specialised experience. This collaboration enables Gallagher’s Channel Partners across the Americas to offer enhanced perimeter security solutions to their customers, supported by Fortified’s expert design and installation services.  Long-term client relationships This partnership empowers Gallagher Channel Partners to expand their service offerings, meet broader customer needs, and strengthen long-term client relationships. By engaging Fortified as a trusted subcontractor, Channel Partners who do not currently provide perimeter installation services can confidently deliver complete, integrated security solutions — reducing the risk of losing business to competing providers.  Complete security infrastructure Natalie Bannon, Director of Strategic Alliances at Gallagher Security, says this partnership is a powerful way to help Gallagher’s Channel grow: “This partnership enables Channel Partners to expand their capabilities by offering Gallagher’s industry-pioneering perimeter security solution to both new and existing clients." "By partnering with Fortified, Channel Partners can better serve their customers through the design, installation, and integration of another critical component of a complete security infrastructure.”  Install perimeter solutions Fortified President, Chase Cary, adds that the collaboration is built on a shared commitment to partnership and protection: “Gallagher, the Channel Partner, and the Fortified team each play a vital role in making this possible." "Our ultimate goal is to make end-users and their organisations safer — and stronger — because of it. We’re excited to come alongside Channel Partners, learn about their clients’ unique needs, and design and install perimeter solutions that directly address those challenges.”  Fortified’s specialised integration capabilities Through this collaboration, Gallagher reinforces its commitment to supporting Channel Partners with the tools, resources, and expertise needed to drive mutual growth.  By combining Gallagher’s world-class perimeter technology with Fortified’s specialised integration capabilities, Channel Partners are now better equipped than ever to deliver complete, end-to-end security solutions. 

Skills for Security is proud to announce Toby Moulder from APM Fire and Security Ltd, trained by SGS College, has won the Electronic Fire & Security competition at the WorldSkills UK National Finals. WorldSkills UK brings together the most talented apprentices and learners from across the country to compete in industry-standard technical challenges. Future of the fire and security workforce The Electronic Fire & Security competition, judged by NSI and SSAIB, is designed in partnership with Skills for Security to benchmark the skills, knowledge and professional behaviours required within the fire and security industry. Darrell Gilmour, Director of Technical Education at Skills for Security, said: “WorldSkills UK is an important platform for raising the profile and standards of technical education in our sector. The competitors demonstrated exceptional discipline and a strong understanding of current industry practices. Their performance reflects the future of the fire and security workforce, one that is skilled, capable and ready to meet the demands of a fast-evolving industry.” This year’s finals saw competitors complete two days of intensive, real-world tasks covering system installation, fault-finding, configuration, compliance and customer-focused problem-solving. The event showcased technical ability alongside precision, resilience and the ability to work to professional standards under time pressure. Ongoing support of Skills for Security Ben Blackledge, Chief Executive, WorldSkills UK said: “Congratulations to all those who participated in the WorldSkills UK national competitions in Electronic Fire and Security Systems. We are grateful for the ongoing support of Skills for Security, which enables us to help apprentices develop their skills to the highest level. Our finalists represent the future of our economy." "They are the new generation of highflyers that will give UK employers a competitive edge.  Our competitions, based on global standards, play a vital role in developing the skills that will drive investment, create jobs, and fuel economic growth.” Scenario-based tasks Skills for Security congratulates Joseph Jenkins, representing AGS Security Systems and trained by Skills for Security who secured second place, and Declan Oneil representing ADT and trained by Banham who achieved third place. Highly recommended was Luke Wilson, representing Atlas World and trained by South Eastern Regional College. Each demonstrated professionalism, consistency and the ability to apply their training to complex, scenario-based tasks aligned to industry expectations. Collaboration with employers and sector experts WorldSkills UK competitions are developed in collaboration with employers and sector experts to ensure they reflect real-world practice. Skills for Security plays a pioneering role in designing and delivering the Electronic Fire & Security competition, ensuring it meets national training standards and supports the development of high-quality talent entering the profession. David Scott, Managing Director of Skills for Security concluded: “All finalists should be extremely proud of their achievements. The UK fire and security sector continues to grow and innovate, and we’re so proud to support WorldSkills UK and help ensure we are preparing the next generation of skilled professionals. These apprentices have shown they are more than ready to take their next steps in the industry.” Current industry standards This year’s competition was supported by industry partners including CSL Group, The Security Event (TSE), Texecom Ltd, C-TEC, GS Yuasa Battery Sales UK Ltd, FENIX Monitoring, Dahua UK & Ireland, and Eaton. Their support enabled the competition to be delivered to current industry standards, ensuring all tasks reflected the equipment and practices used across today’s fire and security sector.

Colt Technology Services (Colt), the global digital infrastructure company, released the key enterprise technology and market trends it expects to dominate the CIO agenda in 2026.   Based on customer insights, market intelligence and its own proprietary research, Colt anticipates AI Inference, the evolution of NaaS to ‘NaaS 2.0’ and quantum-safe security to shape the technology landscape over the next 12 months. Ever-changing regulatory environment “CIOs will continue to face headwinds in 2026 as they balance complex business transformation programs at scale – often centered around AI – with ongoing cost-reduction programs in an ever-changing regulatory environment,” said Buddy Bayer, chief operating officer, Colt Technology Services. “But there’s huge opportunity too: AI programs are beginning to mature, digital infrastructure has greater capacity than ever before, and we’re seeing an evolution of solutions like NaaS which are reshaping our digital experiences. It’s an exciting time and, at Colt, we’re leading the way for our customers.” New ways to generate ROI from AI Businesses continue to drive major investments in AI, but ROI, value creation and monetisation are proving elusive. Colt’s research finds one in five global firms spend US$750,000 annually on AI while 95% of the respondents in a recent MIT report study see no return on their investments. This misalignment between spending and measurable returns will shrink in 2026, as AI projects mature and begin to generate ROI, and as businesses find new ways to create value from AI. More vendors will build in AI maturity assessments and structured ROI models to help businesses define, track and quantify value across their AI tools. AI inference and Agentic AI 2026 will see AI inferencing reaching the next level of maturity, shifting from experimentation to integration into the enterprise IT environment, extracting insight, making predictions, and enabling smarter, context-aware decisions in real-time. McKinsey expects AI inference to account for a majority of AI workloads by 2030. This won’t just be limited to enterprises: Agentic AI, driven by inference, will be the force behind the automation and digitalisation of day-to-day consumer tasks from privacy management and healthcare to scheduling assistance and management of household chores, according to research from the IEEE. AI Wide Area Networking (WAN) Many of Colt’s conversations with customers centre around digital infrastructure’s ability to manage and optimise the performance, latency and security needed for AI workloads. AI WAN moves the conversation towards software-driven wide area networks, built for AI workloads, which dynamically manage AI traffic for peak performance and ensure application-level security of critical data. Innovation in sustainable networking technologies Similarly, AI workloads transmitted over transatlantic cables will grow in 2026 and are projected to surge from just 8% of total capacity in 2025 to 30% by 20351, placing additional strain on global network routes. Innovative tech trials and global partnerships are pioneering technologies which boost performance without increasing energy consumption or carbon emissions. Sovereign AI As nations grow their AI investments and regulations around AI governance come into force across many of the world’s major economies, sovereign AI is gaining momentum. It will rise up the CIO’s agenda as countries and organisations build and run their own AI systems using their own data, infrastructure, people, and rules. Sovereign AI is becoming more prevalent and increasingly important as nations look to stay in control of their technology, protect their data, and stay resilient in a world increasingly shaped by AI. NaaS 2.0 The NaaS market continues to grow, driven by a number of factors from AI, edge computing and cloud adoption to enterprises’ need to build in flexibility as they navigate dynamic global markets. Colt research found 58% of the 1500 CIOs it questioned said they were increasing their use of NaaS features due to growing AI demands.  In 2026 and beyond, people will see NaaS evolve to meet the demands of the AI era, moving beyond its traditional role in supporting digital experiences. The next generation of NaaS will be intelligent, automated, and outcome-focused, designed to deliver real-time performance, adaptability, and autonomy for AI-driven enterprises. Quantum security Rise in quantum security investment as Q Day gets nearer CIOs are under constant pressure to protect their data and infrastructure from emerging risk, and as governments and businesses develop a deeper understanding of quantum’s power and potential, attention and investment turn to quantum security. In its 2026 Technology and Security Predictions report2, Forrester forecasts that quantum security spending will exceed 5% of enterprises’ overall IT budget next year, while a report from The Quantum Insider estimates the quantum security market to grow at over 50% CAGR to 2030, reaching $10 billion. Traditional data cryptography methods are at risk of being deciphered by quantum computers. The point at when this happens is known as Q Day, and latest estimates suggest it could come as soon as 2030. Technologies such as post-quantum cryptography (PQC) and quantum key distribution (QKD) protect traffic from this risk as it travels across a network. 2026 will bring developments, trials and innovation in protecting data from quantum risk. Low Earth Orbit technologies – and quantum 2026 is set to be a breakthrough year for Low Earth Orbit satellites, with organisations launching new satellites and new services. These services are a vital part of global telecoms infrastructure, providing connectivity in underserved or rural areas, and providing resiliency to businesses looking for back-up options for their enterprise infrastructure. Colt is looking to trial low earth orbit satellite connectivity for quantum key distribution: this will enable secure and protected exchange of symmetric encryption keys using quantum technology, while overcoming the distance limitations of terrestrial connectivity. 2026 will see Colt and partners trialing space-based and subsea techniques which extend quantum security to global networks. Hybrid cloud computing models 2026 will see multi cloud models becoming the default, as enterprises look for more ways to build in flexibility and resilience to their infrastructure and move beyond single-provider strategies. Increasingly, APIs and secure interconnects between providers and hyperscalers are streamlined, complementary and competitive in pricing terms and accessible through aggregators. Edge computing will continue to grow through 2026 and beyond, driven by factors such as AI inference expansion, the rise in real-time analytics, and increasing data sovereignty requirements. Next-generation cloud providers Next-generation cloud providers are prioritising deployment of infrastructure at the edge, processing data closer to where it’s generated, while hyperscalers focus on scale and compute power in centralised locations. Both strategies are needed and complementary: Edge requires highly distributed, localised infrastructure which complements centralised cloud, used for heavy compute and storage.  As demand for Edge grows in 2026 and beyond – one forecast estimates a CAGR of 33.0% from 2025 to 2033 -  expect rising demand for distributed architectures across new geographies. Tighter regulatory frameworks In 2026, expect to see a slew of reporting obligations, regulations, strategies and guidelines impacting CIOs, particularly in AI and cybersecurity. Most of the obligations under the EU AI Act will apply from 2 August 2026, while implementation of certain requirements for high-risk AI systems may be postponed. Reporting obligations for the EU Cyber Resilience Act are expected from September 2026, with phased obligations continuing from September 2026 onward under the EU Data Act. Cyber Security and Resilience Bill Peolpe also see the ISO/IEC 42001:2023 global standard for AI governance, which will lead CIOs and CAIOs to integrate AI governance into enterprise architecture and procurement decisions, as well as operational impacts for the Digital Services Act and the Digital Markets Act. In the UK, all eyes will be on the Cyber Security and Resilience Bill, while across Asia, Japan will see the impact of its AI Promotion Act and major initiatives following Singapore’s National AI Strategy 2.0 (NAIS 2.0) are also expected to come into effect in 2026.

Set in 33 hectares of woodland on the edge of Dartmoor National Park, the zoo is home to an impressive variety of exotic and native animals, including Amur tigers, African lions, and Amur leopards. New patented master key system On-site challenges before the introduction of the new patented master key system. Before implementing the new master key system, the zoo faced the challenge of ensuring secure and efficient access control to sensitive areas, particularly enclosures with potentially dangerous animals. The previous master key systems were outdated and did not provide the necessary security and flexibility required for the zoo's daily operations. Installation of EPS NP and its advantages The EVVA EPS NP system was installed in collaboration with local partner Sir Fix-a-Lock. This system offers robust patent protection, long-term key control and high reliability in demanding environments. A total of 192 Asec weatherproof padlocks were installed in a 6-level master key system. The flexibility of EPS NP enabled graduated key control across the entire site, including special levels for animal care. Advantages of the new patented key system for the zoo Thanks to the new master key system, the zoo has been able to implement a secure and practical solution that enables staff to work efficiently while maintaining strict access controls. The colour-coded keys make it easy to quickly identify access authorisations, which is particularly advantageous in security-critical areas. The Asec weatherproof padlocks also offer high resistance to environmental influences, ensuring the longevity of the system. "EPS has revolutionised our access control and gives us the security and flexibility we need." The project at Dartmoor Zoo impressively demonstrates how EVVA's flexible master key systems can be adapted to specific requirements to ensure security, control and long-term protection.

Artificial Intelligence Technology Solutions, Inc., a pioneer in AI-driven security and productivity solutions, along with its wholly owned subsidiary, Robotic Assistance Devices, Inc. (RAD), announced that it has received an order for ten ROSA™ units bundled with ten SARA™ (Speaking Autonomous Responsive Agent) licences for deployment inside a major sports venue in the United States. The new installations will support the arena’s security team with enhanced monitoring, rapid event detection and autonomous voice-driven response throughout interior zones. Evaluating modern security technologies The arena had been evaluating modern security technologies to address persistent trespassing, vandalism and other unauthorised activity across its interior spaces. This order follows a series of assessments in which RAD solutions demonstrated clear advantages in autonomous detection, operator support and rapid on-site response.  The venue is also reviewing additional RAD offerings for broader facility coverage, including ROAMEO™ and RIO™ units for expanded indoor and outdoor protection. How venues can strengthen security “This is an ideal application for ROSA paired with SARA,” said Mark Folmer, CPP, PSP, President of RAD. “These deployments show how venues can strengthen security, improve response times and reduce operating costs with a solution that works around the clock without added staffing.” SARA’s real-time detections ROSA units equipped with SARA, the Company’s multiple award-winning agentic AI platform, will provide continuous event detection, verification and automated voice response, giving on-site staff and remote operators clearer insight into activity across the arena. SARA’s real-time detections and notifications help reduce operator workload, improve situational awareness and ensure that critical events receive immediate attention. This combination allows security teams to focus on higher-value tasks while maintaining consistent coverage. ROSA’s AI-driven security analytics ROSA is a multiple award-winning, compact, self-contained, portable, security and communication solution that can be installed and activated in about 15 minutes. ROSA’s AI-driven security analytics include human, firearm, vehicle detection, licence plate recognition, responsive digital signage and audio messaging, and complete integration with RAD’s software suite notification and autonomous response library.  Two-way communication is optimised for cellular, including live video from ROSA’s high-resolution, full-color, always-on cameras. RAD has published seven Case Studies detailing how ROSA has helped eliminate instances of theft, trespassing and loitering at mobile home parks, retail centres, hospital campuses, multi-family communities, car rental locations and construction sites across the country. 

Gunnebo Entrance Control has partnered with Queenstown Airport (ZQN) and Custom Technology Systems Ltd to elevate the domestic departure experience, providing greater convenience and security for passengers. Queenstown Airport, a key gateway to New Zealand’s South Island and the country’s fourth-busiest airport, has evolved continuously since opening in 1935. Now serving more than 2.6 million passengers each year, it connects major domestic destinations and east coast Australia, driving ongoing improvements to passenger facilities and operational efficiency. Entrance control solution As part of a dedicated programme to enhance the domestic departures journey, ZQN reworked existing café space. A glass wall was installed to relocate the café airside, integrating it with the gate lounge. This provided direct food and beverage access for passengers and created additional seating, all within the same footprint. To support the new layout, Custom Technology Systems Ltd and Gunnebo Entrance Control worked closely with the on-site teams to deliver a tailored entrance control solution that balanced security and passenger flow whilst accommodating spatial limitations. Adapting to unexpected challenges “The success of this project was achieved by working together, adapting to unexpected challenges, and staying focused on delivering a secure, seamless journey for every passenger,” said Chris Walker, Project Manager at Queenstown Airport.  “Every challenge we encountered was met together. Whether it was refining the design, resolving compliance issues, or adapting to the space, we relied on each other’s strengths to get it right.” Gunnebo Entrance Control’s PasSec solution To optimise style, security and passenger movement, the team installed Gunnebo Entrance Control’s PasSec solution, a sleek one-way corridor system designed to prevent backflow while maintaining compliance with strict local and international aviation regulations. Brett Copeland, Managing Director at Custom Technology Systems Ltd, added: “For this works programme, there was a genuine sense of problem-solving together. It wasn’t about one party leading and others following but instead a collaborative process from initial design and specification through to project completion. We each brought ideas, worked through constraints and stayed focused on making the solution fit.” Challenges together to deliver smarter Clive Dillen, Regional Manager at Gunnebo Entrance Control, concluded: “We’re proud of what we achieved here, and the result reflects the true essence of coordination, discussion and trust. That’s what true partnership looks like and marks a major step forward in Queenstown Airport’s continued development." "It stands as a clear example of what can be accomplished when organisations work through challenges together to deliver smarter, more effective outcomes for passengers and operators.”