Verint® Systems Inc., The Customer Engagement Company™, announces that it has once again been confirmed as the Contact Centre Workforce Management (WFM), Quality Monitoring (QM), and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Centre Optimisation Solution of the Year.
In terms of market leadership, Frost & Sullivan’s report entitled, Asia Pacific Contact Centre Applications Market*, cites Verint as the pioneering vendor in APAC QM Systems at 37.1%, APAC WFM Systems at 26.4%, and APAC Analytics Systems at 38.8%.
